Jetstar Airways Omdömen 

cannot get through to speak to a human when you have an issue the computer can't solve! 40 mins on hold an waiting! It'll get worse when you have the monopoly an digital currency!!

Nice going jetstar - even before starting our holiday you cancelled our flight making us start out holiday late an had to rebook other flights as a consequence. Than another cancellation in Melbourne and to top it of you delayed our flight out of Melbourne to Signapore so we will miss our connection to Doha. Well done.

Ps as a bonus we now lost our lugge

We received an email at 4.30am whilst in transit to the airport for a 7am flight to be advised it was cancelled. Previously we have had flights cancelled at the last minute too and delays that we don't find out about until the last minute. The poor lady on the desk dealing with a whole flight load of unhappy customers looked distraught at having to tell us there was no other flight from Brisbane that day. Thankfully there was a bus to another airport and we eventually got to our location, missing an entire day though (we only had two!!!). You really need back up staff guys. This flight was cancelled because someone called in sick. I mean really????

Most unpleasant experience of corporate bullying. The company's inability to put large lines through their limited desks meant I was unable to drop off my bag before their 40 minute cutoff, by 2 minutes. Their solution was to offer me a flight the next day, leaving me to look after accomodation expenses. The experience cost me 3 x the ticket price, and I was met with gaslighting, and incredibly rude and unhelpful staff, not the professional and courteous service they commit to. Any claims of honesty or integrity from this company are laughable. When I asked to escalate my concern I was handed a business card with a website address on it. I have never in my life experienced a company that treats their customers with such disdain. I will never be flying with Jetstar again.

I recently had the unfortunate experience of booking a flight with Jetstar from Sydney to Melbourne, and it turned out to be one of the worst travel experiences I've had. The flight was delayed and eventually canceled, causing significant inconvenience and frustration.

First and foremost, the lack of communication from Jetstar regarding the delay was appalling. We were left in the dark for hours, unsure of when our flight would depart. The lack of updates and transparency made it difficult to plan our travel accordingly, and we felt completely disregarded as customers.

To make matters worse, our ticket was eventually canceled without any clear explanation or alternative arrangements provided. The abrupt cancellation left us scrambling to find alternative transportation options and incurred additional expenses that we were not prepared for. This lack of responsibility and accountability from Jetstar is simply unacceptable.

The customer service experience we encountered throughout this ordeal was equally disappointing. The representatives we spoke to were unhelpful, unsympathetic, and seemed disinterested in resolving the situation. It felt as if our concerns were brushed aside, and we were left to deal with the consequences of Jetstar's poor service on our own.

I understand that flight delays and cancellations can occur due to unforeseen circumstances, but the manner in which Jetstar handled this situation was extremely unprofessional. As customers, we deserve clear communication, timely updates, and appropriate solutions when things go wrong. Unfortunately, Jetstar failed to meet even the basic expectations.

I strongly advise potential travelers to reconsider booking with Jetstar unless they improve their reliability, communication, and customer service. This experience has left a lasting negative impression, and I sincerely hope that Jetstar takes steps to rectify these issues and prevent others from enduring similar frustrations.

I booked a Jetstar flight from Sydney to Cairns at short notice, just a few hours before it was due to leave. They cancelled it, a short while after booking, but then said they would run it the next day and also that they would pay board and meal expenses. When I claimed the board and meal expenses, they said ok but we are too busy to pay you now because of COVID. I assume that means they are not going to pay because COVID is a pretty lame excuse these days.

On Friday 31st March 2023 they asked me to send in my Medical Certificate and once I did that they waived the changed fee for me when I asked them to change the flight for me on Tuesday 8th August 2023 to 5:00 departing Melbourne 7:00 arriving Gold Coast, which was extremely nice of them to do that for me.

If i could give no stars i would... Seriously people stay away from them. Pay the bit extra and go with reputable company.. They left my 15yr old daughter stranded in another state and then cancelled the rescheduled flight 3 days later!! we ended up having to drive from Brisbane to Adelaide to get her.

Be prepared to be amazed at how bad a service JetStar offers. It isn't economy. It is cattle class. I have often wondered what it would be like to be on the Beef Bus on its way down the Toowoomba range. The Beef Bus is a premium carrier in comparison to jetstar. Expect staff to be angry from early in the day. Please just expect for your flight to get cancelled. Then expect them to hold your baggage for so long that you'll miss the next flight you managed to book. Just expect this airline to get in the way at every stage. I checked in to my flight with Qantas. Exactly as foretold, on the plane ready for departure, I get a voicemail to the effect that JetStar had found my bag and it was available for collection. I told them. They had custody of my bag and that if they could not return it before the opportunity to check it in on my next flight then they can notify me when they ship my bag to the original destination. So I'm on route. How do you think this will end up? Probably in a dumpster fire. Because they are Jetstar. JGS9SW MELB BNE JQ568

I recently travelled via Jetstar from Melbourne(AU) to Auckland(NZ). Swissport was responsible for the luggage. In Melbourne we had a delay of 1h because of something with the luggage. That's what we were told. I later arrived in Auckland without my luggage. I got a call 3 days after arriving and I was told that my luggage will be delivered that day. That's the last I heard. There is no way of reaching Swissport via phone, email or anything really. The only thing you can do is call your airline ( in my case Jetstar ) or visit their office at the airport. But don't expect much, the employees are clueless and shift blame the whole time - "I don't know but my collegue might, but they are not here at the moment". Jetstar didn't seemt o push Swissport either. It always felt like my calls were useless.
After two more weeks I called Jetstar again and I was told my bag is at the airport ready to be picked up(Jetstar and Swissport have access to the same data). I went there, which is a 136km drive, one way. But I didn't get my bag. They couldn't find it. So I had to leave empty handed.
I went again to pick up my bag a week later and I finally got it. The "usual claim" went fine. I was offered money for clothes etc but I'm also pushing to get travel cost because I didn't get the bag the first time I went. Which was a huge waste of time and money. So far they refuse to own their mistake and are hiding behind the "we don't cover travel cost to pick up the bag". Which is fine I dont expect anything for the time I actually got my bag. But I do expect compensation for my wasted trip.
Just avoid Jetstar & anything with swissport. Pay a bit more and fly with an actual Airline and not with..whatever this is

Jetstar canceled our flights 5h before departure from Perth to Melbourne beginning of this week, the reason provided was because of crewing requirements. I honestly have to ask the CEO of Jetstar, why a replacement crew was not available.
Of course we had to cancel our rental car and overnight stays, plus the huge disappointment of a well deserved holiday turned sour before it even begun.
As far as I am concerned this episode shows very poor organization skills by Jetstar. Reading through the reviews it appears to be normal for Jetstar to cancel flights.
For me this means never again!

Used Jetstar for several internal flights while visiting Australia. I found the planes of good standard and the crew on the flights very pleasant.
Flights were mainly on time.
The reason I’m giving 3 stars is due to their obsession with hand baggage weight. The staff in the airports (particularly Sydney) are like vultures going round and weighing every piece of luggage. We had weighed our hand luggage before checking in to ensure we were not over but in the queue waiting to board it was weighed and the staff advised it was 2kg over which we politely debated. The staff member asked if there was anything we could take out like ‘medication’ (seriously!). We had to pay 65 dollars to be able to board the flight. My daughter then added extra baggage for the return flight and when boarding they couldn’t find the details on the system despite her having an email and we had to pay another 65 dollars!
They other issue is that the checking is not consistent with all flights.
Could be rated a great airline with some changes to this policy.

Our flight from Melbourne to Honolulu was cancelled 4h before departure and rebooked to the next day. Fortunatelly a full refund was offered, but because of the important plans we had to take the next flight on the same day with Qantas and paid extra 600EUR. We already flew 2 times with Jetstar and everything went good, but now it costed us a lot. I really don't like that the company can just cancel a flight 4h before departure.

Jetstar cancelled our flight last at the last minute from Melbourne back to Sydney today evening 09 feb 2023 and when we walk over to speak to services desk the attitude that we got from jetstar staffs was absolutely disgusting, rude, arrogant and zero compassion toward every single person passenger. The 2 names that I got from Jetstar staff at Melbourne domestic airport are Angelika and Alexandra.
They do not care when their customer's (who pay for their wages) situation of having no accommodation over night, cannot get home to see their childrens with medical conditions at all. Not 1 single word of sorry and rudely telling everyone off.
The ACCC, please investigate this airline as this is clearly misconduct and provide a product and services that not suitable for the customers.

The worst company ever!! Literally cancel all your flights and then you have to claim back a nights stay … that takes ages!
Don’t seem to care about their customer service either
Fly with someone else if you can.. these companies need to be boycotted!!

I CAN'T PUT ZERO. RUN AWAY FROM THIS COMPANY, IT'S A SHAME!!!

3 times I booked a flight with them. Three times it was CANCELLED over 3 months.

The first one, I received a text 2 hours before to let me know (the replacement flight was taken afterwards).

The second flight, I waited 45' in front of the boarding gate, seeing the departure time getting later and later.

Flight shifted to 9:25pm, then 10:10 instead of 8:55 and finally cancelled.

The customer service made me sleep in a hotel and take a flight the next morning at 9:15. AND GUESS WHAT?!

That flight was cancelled just after I was given it... I have the impression that this company doesn't give a damn about its customers.

No matter how many excuses they give, it's a horror to have to deal with this...!!!! And looking at the comments, I see that this is common for them.

The various reasons: crewing-engine requirements.

Each time, the replacement flight was made with Virgin Australia and went very well.

Note also, for the check-in, 1 person only for the whole Jetstar company.

Another point, I wanted to potentially change my second flight, by putting it earlier, 60 dollars of change fees, almost the price of the ticket (74 dollars). 🤡🤡🤡

A real waste of time, don't travel with them, REX-VIRGIN AUSTRALIA-QANTAS are much better.

Zero charge for name-change costs.
OK, so I haven't flown with Jetstar yet, so we'll see how that goes, but:
I didn't check the auto-complete entry on my PC, and ended up with my name on my booking being my nick-name and not the full name on my passport. So hands up, this was my fault entirely. I'd booked through FlightCentre, but contacted Jetstar direct. Working through the chat line which was prompt and efficient, they rectified my mistake absolutely free of charge. I'd booked Virgin for the return trip because the times were more convenient (Sydney-Perth return). Virgin, on the otherhand, have no online chat, so I rang them. They referred me back to the travel agent and after several phone calls it transpired that Virgin charge $44 for a name change and $89 to re-issue the ticket. $133! So, 5-0 to Jetstar. I won't be using Virgin again.

Simple things are not done. I like Jetstar, but why, why don't they list all my flights in my customer area?
I have about 8 flights on a long holiday in Australia. I don't know which flights I've booked yet and which I haven't.
And then when I tried to write to them to let them know about this simple suggestion, in their complaints and compliments section, there was no possible way to contact them. Even for a helpful suggestion!
Every other airline lists all the flights you've bought in your customer area. (You also can't download the app if you are either overseas or have an iphone, because I've tried and it isn't there).
So I have to find all the booking numbers to find one flight! I want to see all my flights listed but that doesn't seem to be a feature of their customer area. How difficult would THAT be? Not very I suspect.
Instead, Jetstar customers have to find some other way to see what flights they have purchased on Jetstar.
My itineraries didn't arrive until the day after I bought them. This is so unnecessary.

We booked direct flights from Gold Coast to Perth. When checking in we found we were having a stopover in Melbourne for 2 hours. Thats ok...only 2 hours.
On the return flight however, we had a 7 hour stopover in Melbourne. 7 hours of wandering aimlessly around the airport with our luggage in tow for 5 of them. We contacted Flight Centre & were told there was nothing to be done about it. This also caused extra expense for food at the airport. Not happy....and will never use Jetstar again.

This company should be investigated by the Government. They cancel my flight and I find they are selling my seats at 3 times the cost I payed to others customers and my family including 2 small children 3 and 6 have to travel at 10pm to Bali which is 12pm Bali time tomorrow night. This requires Government to investigate these problems and I will be letting my Federal Member know what is happening ASAP. This is a disgrace and it is not the only time I have had a problem. I will NEVER use Jetstar again after they cancel my flight to Melbourne at 3.00am by text for my daughter's wedding in April. I love Qantas but not Jetstar. Beware