Logotyp för JENNEN Shoes
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JENNEN Shoes Omdömen 

193
•
TrustScore 5 av 5

4,9

Skobutik
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The shoes are amazing. I bought one pair just recently and loved everything about it; shoe style, material and most importantly the comfort. Also, the CS team is amazing, specially Krystal. She was ve... Se mer

Betygsatt 5 av 5 stjärnor

I've purchased 3 pairs of sneakers - Mr Sacil Beta, Mr Bartok and Mr Bruce Lee slips ons and they are well made and comfortable and have worn well so far - over 1 year now - at least comparable to oth... Se mer

Betygsatt 5 av 5 stjärnor

I've purchased 3 pairs of boots over the years can't wait to try out the casual sneakers.

Betygsatt 5 av 5 stjärnor

The store is user-friendly and intuitive to use, offering a wide variety of shoes which can be sorted according to colours, style and lift/height. I have purchases 2 pairs in the last couple of years,... Se mer

Företaget har svarat

Företagsinformation

  1. Skobutik

Om JENNEN Shoes

Skrivet av företaget


JENNEN
JENNEN

Welcome to JENNEN Shoes

Established in 2007, JENNEN Shoes is a Melbourne company that specialises in the design of elevator shoes.

JENNEN Shoes have helped over 150,000 men stand taller, including Hollywood celebrities, Australian politicians, AFL players, basketball players, lawyers, businessmen, police officers, security guards and grooms.


JENNEN

Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

193 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(193)

5 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Terrible

Terrible customer service...
I had an issue with shoe sizing and my emails went completely unanswered!
I ended up throwing the $190 shoes in the bin because they hurt my calf muscles due to the way the shoe is constructed.

19 februari 2020
Omdöme utan inbjudan
Logotyp för JENNEN Shoes

Svar från JENNEN Shoes

Hi Steven,

Thank you for taking the time to review us on Trust Pilot and Google My Business.

Firstly, I'd like to apologise if our team didn't respond to your emails.

We had some issues with our email system around this time last year, which I again, apologise for.

We now have three full-time customer care managers, who handle live chat, phone and email support from 8am till midnight, 7 days a week.

It is normal for our calves to get a workout, especially if you haven't worn elevator shoes before.

I'd suggest a style that offers a lower elevation of 5-6cm to begin with.

I'd like to make it up to you, so if you can please get in touch with our care team via our website, we will do our best to assist.

Thank you again, and have a lovely day.

Jennen.

Betygsatt 3 av 5 stjärnor

You Could have some new formal shoes…

You Could have some new formal shoes and cheaper prices if possible

18 februari 2020
Omdöme utan inbjudan
Logotyp för JENNEN Shoes

Svar från JENNEN Shoes

Hi Suharto,

Thank you for your review.

We have 25 new styles arriving in a few months, so if you're on our mailing list, you'll be the first to know.

You can also check out our sales collection, which have products marked down by up to 70%.

Here is the link: https://www.jennenshoes.com.au/collections/sale

Thank you again and have a lovely day!

Jennen.

Betygsatt 3 av 5 stjärnor

The sold wore out really fast

The sold wore out really fast, like 4 months

18 februari 2020
Omdöme utan inbjudan
Logotyp för JENNEN Shoes

Svar från JENNEN Shoes

Hi Andrew,

Thanks so much for your feedback.

If you don't mind contacting our customer care team on our website with your order details, we'll see what we can do to help.

Quality control is very important to us, so if the soles wore out within 4 months, we'd like to know.

Thanks again and have a great day.

Jennen.

Betygsatt 5 av 5 stjärnor

As always

As always, from the time of order placed to the delivery the service is first rate thank you.

18 februari 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

The shoes look really good

The shoes look really good, very great quality. The only problem is that my husband said he was in a lot of pain wearing it a long day. Maybe if the front of the shoes can be raised a bit high as well, then men won't find it painful to wear those heel shoes.

18 februari 2020
Omdöme utan inbjudan
Logotyp för JENNEN Shoes

Svar från JENNEN Shoes

Hi Sinbe,

Thank you so much for your feedback.

I'm not sure when your husband purchased our shoes, but our new technology has more padding at the front of the shoes (underneath the toes) so the gradient is not as steep as it used to be.

Generally, if one hasn't worn elevator shoes before, we always recommend a lower elevation of 4-6cm to begin with as it does take a bit of getting used to.

If you'd like to get in contact with our customer care team, we can check his order details and see what we can do or suggest.

Thanks again and have a lovely evening.

Jennen.

Betygsatt 5 av 5 stjärnor

So good

So good, I feel much more confident every times I went out, stand tall , overall I’m so happy, no one notice I wearing hidden high heel shoes from Jennen . Thanks very much

18 februari 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

The quality of the shoes has dropped…

The quality of the shoes has dropped from historic purchases; both the upper and the sole are no longer as sturdy and particularly the heels and soles wear much quicker that they used to 18-24 months ago. Not sure what has happened perhaps a change of supplier or they are making to a price instead of a quality.

18 februari 2020
Omdöme utan inbjudan
Logotyp för JENNEN Shoes

Svar från JENNEN Shoes

Hi Richard,

Thank you for your very helpful review.

We haven't changed manufacturer since we began our business in 2007.

However, we have made changes to our product based on feedback from our customers.

The biggest complaint we received in the first few years, was that our shoes were too heavy and that the outsoles made loud noises whenever walking. This was mainly due to the thick, wood outsoles.

As a result, our shoes now feature rubber outsoles, which are lightweight and soft when walking.

Having said this, I will make note of this and do our best to improve the quality of our outsoles.

If there's anything else we can help with, please don't hesitate to contact our friendly customer care team.

Thanks Richard.

Jennen.

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