JAYLEY Omdömen 

Was about to place an order for a beautiful coat and other pieces. But noticed they use real fur on some items, which isn't fully advertised as such. It says 'faux suede and fur'. Only the suede is fake, the fur is real.

I will not be using a company that uses genuine fur in 2025.

I was horrified to receive a real fox fur hat!!!
I wrongly assumed in today's climate real fur was a big no no!!!.
Why breed and kill such intelligent beautiful animals just for their fur. Its criminal. Faux fur is just as good.
I didn't keep it.

Received fur fingerless gloves and received them today. Fit well, look good, good quality and quick delivery. I will be ordering from this website again shortly :)

Bought 2 jackets in black friday sale amounting to £150. I decided to return them as they didn't fit well. The return address they gave me doesn't exist, I have tried to post via the post office and collection via royal mail, both telling me the address doesn't exist so its impossible to return. I have emailed Jayley 5 times with an automated response each time stating "please wait up to 72hrs for a reply" its been over 2 weeks and Im yet to hear from them, I also messaged on Instagram as recommended on their website, also no response. Im £150 down close to Christmas with no feasible way of returning the good and I've been ignored 6 times over the course of 2 weeks. Extremely disappointed and won't be ordering again. Such a shame as the quality of the clothing is lovely with really quirky designs but the lack of customer service isn't worth the risk

I have purchased multiple times from the boutique in Trentham, the boutique in Merry Hill (before it closed) and online. Beautiful quality and cut of items. Really unique pieces. Love!

Will never order from them again. Items were poor quality, arrived crumpled. Returned and know from tracking they have signed and received them.Still waiting on refund nearly 2 weeks later. Awful. Avoid at all costs

Absolutely GORGEOUS💚🩷. I’ve had my eye on a coat for a while (faux fur, green with pink flowers) but couldn’t afford it as it was quite spenny!! anyway, managed to bag myself a 60% discount on Jayley website. My coat arrived today, fast delivery and I am in love with it!! will defo be back!!

Fabulous all round.
The clothes are stunning and well made.
Fab delivery and customer service.

Quick Delivery,always something different,

I love the designs but even the small size is a little big. I’ll probably have to move the fastenings and change them for something bigger.

I’ve had some lovely clothes from Jayley, but my recent experience has been really dreadful. I was given the required returns authorisation for a coat which was much too large and sent it back the next day. The tracking shows that the cost was signed for by Jayley almost three weeks ago but I am still waiting for my refund. I have now sent three emails and left voicemail messages but have had no response. I now have no option but to contact my bank for a chargeback.

Great products, great delivery, all quality! Love the Jayley Style - more people need to dress this way!

I've been a fan of these coats for many years now and I have bought a few coats in the past. I will not be spending another penny on any company who sells real fox fur coats and bags, it is absolutely unnecessary this day and age and is quite frankly disgusting.

I’ve truly never encountered such poor customer service before. I’ve ordered from JAYLEY in the past and the items have fit and all has been well. However, most recent order one item was sent in the complete wrong colour, and a dress was sent without the belt shown in the photos online. I can’t believe how poor the customer service experience was just trying to get one exchange and refund. To date the refund never happened. Slow or no response at all to emails. I won’t ever order from them again.

Thank you si much! I am in love with this coat!!!!!!!!!

I ordered the trench with a yellow fabric,but they send me with bright green.The rest was fine.Well I need to return the item.

My enormous fluffy coat arrived within three days and fits perfectly. The packaging was appreciated , not squashed into a bag but gently wrapped in tissue paper inside a roomy box. This is the second time I have ordered from Jayley and I love both items.

Lovely coat and great quality and colours. My only problem is the delivery that took longer than anticipated and the tracking info never worked so Evri constantly said awaiting your parcel. It was dispatched on Monday morning and never updated. I contacted customer services at Jayley Thursday morning but didn't receive a response.
Parcel arrived Saturday but Evri still now showing as they are awaiting my parcel.

I actually can't believe how gorgeous the quality of these clothes is, considering how incredibly reasonable the pricing is, with the discount codes and the outlet. I have loved every item of Jayley clothing I've bought, and at this point I've bought a lot! Detail-oriented, whimsical yet stylish, out-of-the-box fashion made with luxurious materials that fit and feel fabulous. Delivery is usually cheap or free, and items get dispatched quickly. I just adore this brand. Will keep coming back--especially for their cashmere!

Just perfect as expected !