JAYLEY Omdömen 

I’ve been a huge fan of this brand since I first saw their pieces in a US select shop. I finally placed an international order, but unfortunately, a few items didn't fit and I had to return them.

Everything was fine and they responded within 48hours until the return process started. Since I shipped the items back, they have completely stopped responding to my emails. I’ve been asking for an update for weeks . It feels incredibly dishonest to ignore a customer once a refund is involved. Truly disappointing experience.

I have ordered many times from Jayley. The clothes are exceptional. Delivery on the whole acceptable. Sometimes arriving within 48 of ordering other times waiting far too long. I suspect the problem here has sometimes been with EVRI their courier. I have never had to return any item-until recently. I retuned the item within 48 hours via first class Royal Mail and paid for "signed for."After three weeeks of hearing nothing - and no refund issued -despite messaging their customer service support I sent another e mail threatening to report the company to TRADING STANDARDS for "poor practice" regarding their returns policy. I am in the legal profession so am aware of customer rights.Within a few hours I received an e mail informing me of my refund - of which is now in my bank A/C. I will still continue to buy from Jayley I am a huge fan of their clothes but will remain wary of returning items in the future,

Caution!!! If you buy anything and it is faulty like the dress I recently ordered, they expect you to fund the return from your own pocket and then pay again for shipping of a replacement. You are therefore paying for the shipping of the item 3 times for something that is not your fault. (The stitched loop for the button was broken on arrival)

The company committed fruad by sending customs a wrong invoice saying that I had purchased Twenty five coats the same one same size and completely Ignoring all of my Emails regarding this problem .I sent proof of this from the courier UPS this has resulted in customs Bill for over Seven Hundred euros if that I do not owe this amount of money I should owe to customs around forty Euros if my Order is correct but unfortunately it's wrong as well missing a Jacket I also paid for on the invoice I am still being Ignored by the Company they will not answer my emails or fix the Mistakes I have not received my order or a refund a week later.Just Ignored is it because I live in Ireland not the UK.

Item not received
I emailed Jayley every day without a reply.
Their phone number is unobtainable
Very disappointed as this item was a gift.

Ordered a coat and then sent me the wrong coat - emailed them full details to state this and they said I would need to pay for the return - seems like an auto response. I’m sure humans run the business and not robots! I’m not paying for a return when I didn’t make the error and they sent the wrong item to me! Imagine asking the customer to pay out of their pocket for their mistake!?!?

No customer service - emailed photos of the coat they sent and what I ordered - even the invoice had the correct coat on but wasn’t in the box.

Commented and messaged on social media - totally ignored me and carried on posting to their stories. Just rude and disrespectful to customers. Now had to reach out to the bank as having no replies, no one contact me and was my first time using the website. I won’t be using again. I would stay well clear because if anything goes wrong - you won’t get any communication back from them. Appalling!

Arrived in good time, beautifully packaged.
Items, good quality.

Excellent products and service. The downside is no contact telephone number.

Haven't heard of Jayley before, found them on Instagram, saw mixed reviews so went ahead with a small order to test quality etc before planning a larger one.

Quality of products seems good and accurately representative of photos on the website. However I did have need to contact customer service and I didn't receive a response at all. I'm going ahead with the larger order because if there were to be a problem I don't have any confidence the issue would be resolved.

I returned an item before over a month ago and haven’t received my refund over a month later I have emailed multiple email addresses linked to this company with no reply.

Quality clothes .Great service .Sizes good .Very pleased .

FIRST CLASS SERVICE.
BEAUTIFUL CLOTHES.

Fabulous quality. I always get comments whenever I wear it.

I ordered and paid for 4 items from this company but only 3 arrived in the package. I've sent them a message (on that facility) and sent an email. I've had no reply, not even an acknowledgement of receipt. I've tried phoning the numbers that I find online but they either don't exist or say the contact is not available. My last option is to write to their head office address - but Im not hopeful. The items I did get are lovely and Im pleased with them but customer service appears to be non existent. Im concerned that I may be left out of pocket or have to contact citizens advice eventually. - UPDATE I got an email response yesterday, 12.01.26. , stating they were refunding me for item not received. That's promising. Fingers crossed 🤞 Update - refund made 👏

I placed an order totalling £162 and returned part of it due to sizing. The return was sent with tracking on 10/12/2025 and shows as received and signed for by “Jayley”.

It has now been over four weeks and I have still not received my refund.

I have emailed seven times with no response. I even raised the issue during one of their TikTok live sessions, where I was apologised to and told it would be followed up — it wasn’t.

I have since tried to log into my account and been told I no longer have one, despite having an account previously.

The clothes were okay, but the refund process is extremely concerning, especially as I can see other customers reporting the same issue.

I am now seeking legal advice to recover my money. I would advise others to be very cautious, particularly if you may need to return items.

My key chain and bag charms are beautiful plus I got them in the sale. A good bargain.
Thank you.

The coat is fantastic, with impressive quality and vibrant colors. The delivery experience was the only downside, as it arrived later than expected and the tracking details weren't helpful. Evri repeatedly indicated that they were waiting for the parcel. Despite being sent out on Monday morning, there were no updates. I reached out to Jayley's customer service on Thursday morning but didn't get a reply. The package finally showed up on Saturday, yet Evri still claims they're waiting for it.