JAR Omdömen 

I've been living at Arthouse for the past year, and the concierge team have been nothing short of outstanding. Every interaction has been professional, warm, and genuinely helpful - they make coming home feel like an experience, not just a routine.

I want to give a special mention to Steve. Whether he's on nights or days, he brings the same energy, professionalism, and care every single time. He's the kind of person who remembers your name, asks how your day's been, and actually means it. There have been times I've had late-night deliveries or last-minute parcel issues, and Steve has handled everything seamlessly without me even having to chase it up. On one occasion I had a maintenance concern that needed urgent attention, and he took it upon himself to coordinate with the relevant team and kept me updated until it was fully resolved - that level of initiative is rare and doesn't go unnoticed. He genuinely goes above and beyond to make residents feel looked after, and it's the kind of service that turns a building into a home. I cannot recommend him highly enough.

A big thank you to the rest of the concierge team as well the consistency across the board speaks volumes about the standard they all hold themselves to. Arthouse is lucky to have them.

Exceptional building safety management - highly recommended
As Head of Health & Safety for Workspace, I had the pleasure of working with JAR on managing the freehold of a High-Rise Residential Building (HRRB) - a particularly complex site with multiple stakeholders and two Accountable Persons under the Building Safety Act.
JAR's level of engagement, teamwork, and support was truly exceptional throughout. They consistently went above and beyond what was required, demonstrating professionalism and expertise at every stage. Special thanks to Natalie Jarreat, Director of Building Safety, Health and Compliance, whose leadership and collaborative approach made a significant difference.
If you're looking for a property management company to handle your residential building - particularly complex or high-rise buildings - I cannot recommend JAR highly enough.

Avoid.

We have had broken public facilities in our building for months, access doors, elevators, bin storage, car park entrance and nothing has been done about it. The property manager is never, ever, available when you call either.

It’s very poorly managed. Save your time, money and sanity.

Our service charges is over £10k per annum for a 2-bed apartment despite having no amenities beyond a 12-hour concierge. Costs keep increasing with no clear justification.

Key issues:
- Emails ignored for months, even on formal budget questions.
- Inflated costs (electricity, M&E, staffing) with no evidence of competitive tendering.
- Lack of transparency over how suppliers are chosen or why we pay above market rates.
- Identical complaints from residents in other JAR-managed buildings — this seems systemic.

If you’re considering buying or renting in a JAR-managed development, speak to current residents first and review the service-charge history carefully.

A big tick from recent dealings with JAR (and Jo Monk specifically) providing a friendly, efficient and professional service.

James Andrew Residential has recently taken over managing a block I manage a flat in - it's only been a few months, but I have found them to be responsive (which is rear) and actively taking measures to bring the building back up to standard - I deal with several managing agents in my line of work and James Andrew Residential stands out - I’ve found both Joanne and Sarah a pleasure to work with…refreshing!

Have always had extremely positive dealing with JAR. From dealing with concierge services to MD’s within the company they have always been helpful and work hard to get issues solved. Special mention to Sarah Riley who has been fantastic in helping us with the property at Bezier Apartments over the years. Also a special mention to Geeta who has always been helpful, polite and will missing speaking with her in the future.

Chloe Newman-White was extremely helpful. I needed some information in connection with refinancing and received an immediate response both to my initial query and a follow-up query. Thank you!

Chloe Newman-White has been very helpful and responsive to my requests and questions. Good job!

Cassandra Ford is amazing in what she does. She is a great communicator and was instrumental with the whole cladding issue. Thanks!

JAR managed flat properties in Tower Hamlet, London. I am one of the leaseholders, but the charge (i.e. building management fee) is extremely high comparing to the market. So a group of leaseholders join together beginning to lodge a legal proceeding of self-management against this company. This company try to rip off the leaseholder from their lease-hold property.

I’ve had the pleasure of collaborating with Cassandra Ford from James Andrew Residential regarding the Lexington Apartments, and I can honestly say her responsiveness, knowledge, and proactive approach have been exceptional. In an industry where communication can often be slow or impersonal, Cassandra stands out for her genuine care and dedication. She has navigated complex issues like the cladding journey with professionalism and empathy, always keeping leaseholders informed and supported.

It’s refreshing to work with someone so on top of things and committed to making the experience smooth for everyone involved. The team at James Andrew Residential clearly values their clients and delivers excellent service. Highly recommended!

Sarah Riley the property manager of Bezier was extremely helpful when I was trying to find information on my mortgage questionnaire. She dealt with the matter immediately and sent the requested documents while I was speaking to her on the phone. I liked the fact that I was able to get hold of her immediately by phone. A great service thank you Sarah.

I had been trying to obtain a signed document from the company for a while but didn't get any joy. Chloë Newman-White IOSH reached out and dealt with the matter with great speed and efficiency. She sorted the matter out within days!

Terrible terrible service , from Cassandra Ford the person supposed to be managing our building to Ben Martin a director who my complaint was escalated to, right up to Fiona Docherty the exec officer who is still 4 months later yet to reply to my email about the money they are trying to con me out of and my request for a deadlock letter so I can progress this to mediation or tribunal, nearly 3 years of JAR applying charges to my service charge account that I've proved in writing are unfair and punative, our residents company LAML seem to be in cahoots with them as they are also not responding to my letter delivered directly to the 3 directors. Don't hire JAR to run your building, you will be sorry.

Fantastic experience with Jar. The team is highly professional, knowledgeable, and genuinely invested in achieving the best outcomes for their clients. Start to finish, they were responsive, transparent, and offered sound advice at every stage of the process. Great job

Hi! We tried writing about license to alter request for over a month now. We contacted literally 10 times now and got 1 answer during that time. It contained no instructions whatsoever so we are still waiting for the response. No response and no instruction on how to proceed. We are willing to pay for the request of Tapestry Apartments license to alter but still we are getting ignored. This is highly inappropriate

I had a great experience, tI had many questions and they were able to help with all of them.

Super responsive and helpful, highly recommend!