JapanHaul Omdömen 

We have had a Sakuraco subscription box for about 3 years. Occasionally I purchase extra/other things thru JapanHaul. The first time I ordered, I was ordered with the standard shipping and it took almost 3 weeks to arrive. Afterward, I paid for expedited ($50) to arrive in 5-7 days since I needed to arrive in time. Also, the quality and cultural exploration side is what makes it so unique. The Sakuraco boxes and information booklets are so well curated they're almost like a little vacation.

Everything arrived in good condition and my friend liked the sakura items that I have sent him as gift.

Japanhaul, Sakuraco, Tokyotreat.com, yumetwins, nomakenolife and Japanhaul.com are all the same company which operates a Autorenew scam.

Google it or look at reddit before subscribing!

Theywill auto-renew your subscription without any warning or message, or even sending you a email or receipt about the renew. You will simply just notice the renew as a credit card bill or a notice from PayPal.

They state in their FAQ that:

"It looks like your subscription is still active, and so you were charged for a renewal. If you don't wish to remain subscribed, you can cancel your subscription at anytime from your My Account page - or click more assistance to get help from our support team!"

There is however now way to cancel the subscription, the information they list on their FAQ is simply false.

The only way to get out is to cancell your credit card. :(

I've always received packages from them on time and wrapped well. Love the sales they do too.

Grateful for this service! I visited Japan last year and got hooked on seasonal sweets. But they are so difficult to find in the U.S. One day, I was just aimlessly scrolling online for them when I ran into JapanHaul and almost cried tears of joy! Maybe I went a bit overboard with how many I ordered, but it was so worth it! They arrived intact and ready to eat for me (and sometimes I share with my husband ... sometimes)!

I orders 2 coffee mugs. They arrived quickly and were packaged very well! I would buy from them again!!!

Great experience and shipping and customer service!!

Comes well packed, fast and has a lot of things to choose from that you can’t get anywhere else!

The order arrived safely and I received exactly what I ordered

I love the Slow Poke Pajama! It was a perfect size for my daughter and came in time for Christmas.

As some other reviews state, don't rely on the packages arriving. This time it didn't really have anything to do with the company itself, rather postal services, but all in all I got 4 out of 5 boxes delivered to me

And then I got ghosted by both DHL on germany side and JH never responded to any of my messages. The product itself is just stuffed into a small box, they don't do big boxes at all, and thus prone to breakage (they don't even pretend neither to insluate nor to protect the order)

UPD 2/12/2025: changing this from 2 to 1 star.
Interestingly enough, both my sakuraco and tokyotreat boxes got stuck in transit now for about 2 weeks at this point (imagine being so petty).
The communication promised in the response to the review was nonexistent. Apart from the initial reachout they didn't do anything, not even respond to my email response. The box that I had problems with was received by them, but they never issued a refund. At this point I'd guess unless I do the full refund they won't pay any attention, which is exactly what I'm doing next.

I was dubious about ordering from JH, particularly after reading reviews. But the four items I ordered arrived within the 12 week timescale. I'd forgotten about the purchase until it arrived today. All items were carefully packaged- two ceramic dishes and two food items. The biscuits were a couple of days out of date (surface mail was my choice) but still tasted good. I'd sent some questions to follow up on the parcel and the team were really helpful. All in all - really pleased and will buy again.

I haven’t received my package I ordered well in advance due to it being a gift for Christmas but now tracking says it’s unknown where it is. I’m forced to spend more money to order a gift elsewhere. I hope they enjoy my money nice and slow and thank God for social media. I’m about to go off…

The variety of products is nice, but the products are not really fresh when they arrive at your door. The chocolate products are always melt in their packaging. Chips and biscuits are crumbling.
In Canada we don't have a lot of choices for buying Japanese treats, so JapanHaul is an okay choice.

Still, this is a fun experience.

Got some delicious goodies in a timely manor. Someone from their support team reached out just to confirm that I had received my order. Is nice to see that. 10/10 would recommend buying from this company and will buy from them again. You won't be disappointed, I know I'm not. 🥸👌🏻

The treats were delicious and refreshing. I will definitely be ordering from them again!

Got everything before the expected delivery date, and it was just what I ordered, highly recommend.

I received my package in a timely manner. The treats I ordered were delicious. I will order again. Thank you!

I’m not one to write bad reviews, but the first experience I’ve had with Ichigo has been unbelievable, and I really don’t want others to make the same mistake I have.

I placed a pretty large order through their app (which always crashes), and the two options I was offered for shipping was $50 for tracked expedited shipping, or standard shipping for $15. I didn’t mind waiting slightly longer for my order but what I didn’t see until after my order was placed was that standard shipping does not come with any tracking whatsoever. For international shipping in the modern era, this simply isn’t good enough.

Fast forward 12 weeks and my package hasn’t arrived. I contact Ichigo’s customer service, and after asking for a refund I was asked to wait another two weeks and that my “package should arrive any day now”.

After another two weeks, Royal Mail and U.K. Customs have both confirmed that this package can be assumed lost. I get back in touch with Ichigo, and I am told they will not honour my refund.

I feel like I’ve been scammed by Ichigo. Going forward I will try using Sugoi Mart - who offer tracked shipping on all orders, and free shipping on orders over $150 (at the time of writing). Their app seems to work much better, and their website is Sugoi Mart dot com.

Save yourself the stress and hassle, and avoid Ichigo at all costs.

Great items available, very good shipping, tracking, and customer service. Only down side was the gummy candy I ordered arrived a bit melted because I got unlucky and ordered during a heatwave. Package wasn't insulated, but honestly not even sure that would have helped. Anyway, it was still delicious and my coworkers and I all enjoyed it!