Janautos Omdömen 19

I was sold a faulty car and forced to drive over 150 miles multiple times while they pretended to “fix” it. Their so-called mechanic lied about doing a full service in six minutes, threw away parts without explanation, and clearly had no clue what he was doing. They even swapped suspension parts from another car, yet the fault—and the constant knocking—remained. Incompetent, dishonest, and utterly unprofessional. I’ve reported them to the Financial Ombudsman and would warn anyone thinking of buying from them to run in the opposite direction.

I have found a vehicle on Jan Autos and set up a finance with a company . After I signed the finance documents and finance company paid him , I have found out the vehicle was sold already the day before. Scammers , don’t use this dealer ever.

CROOKS CROOKS CROOKS SEE YOU IN COURT !!!!!!!!!DO NOT BUY A CAR FROM THIS GARAGE YOU WILL REGRET IT BELIEVE ME Update on Jan autos been a few weeks now COURT CASE NOW IN PENDING AFTER THE DANGEROUS CONDITION THEY LEFT MY CAR IN OF COURSE THEY DENY IT BUT I HAVE ALL THE EVIDENCE SO LIKE I SAID IM NOT DROPPING THIS LEFT ME NO CHOICE THEY GOT THERE CAR BACK IN THE SAME STATE THEY TRIED TO SELL IT TO ME BUT GAVE MY CAR BACK WITH TWELVE WHEEL NUTS SHEARED OFF OUT OF TWENTY AVOID THESE GUYS AT ALL COSTS

TWO WEEKS NOW MY CAR STILL IN GARAGE PHOTOS TAKEN OF HOW MANY WHEEL NUTS BEEN SHEARED OFF ON ONE WHEEL ONLY ONE WHEEL NUT HOLDING WHEEL ON AND THE OTHERS WELL LETS JUST SAY YOU WOULD OF LET ME DROVE THAT CAR HOME TO HAMPSHIRE AND I HATE TO THINK WHAT COULD OF HAPPENED GOD FORBID TAKE NOTE JANS AUTOS I INTEND TO TAKE YOU TO COURT FOR THE DAMAGE YOU HAVE DONE TO MY CAR YOU REALLY ARE A BUNCH OF COMPLETE IDIOTS AND I DO NOT INTEND TO DROP THIS ISSUE YOU HAVE NOT GOT A CLUE WHAT YR DOING HOW YOU GET FIVE STARS I DO NOT NO SEE YOU IN COURT Last Update on Jan's autos finally got my original car back had a recovery firm pick it up now it's gonna cost me over a grand to put right what they have done they took my wheels off put them back on the wrong axles and sheered off five wheel nuts three off rear wheel two off front wheel good job I didn't drive it back now it's gonna cost me to replace new hubs I cannot write what I want to say about this shower of idiots have to put it down to experience a bed lesson learnt think long and hard before you buy a car off of JANS AUTOS ABSOLUTE RUBBISH GARAGE it will cost you if you do Update on Jan's autos been ten weeks now and they won't answer to my emails my car I traded in has not been paid off now and now is in the process of being repossessed and they will not talk on phone and blocked me on watts app I hope this garage gets there comeuppance I can see I am gonna have to take them to court for the financial ruin they have caused me left me in thousands of pounds in debt please please be warned these people are really not to be trusted if you saw the car they sold me a blind man would've refused it and now they will not return my car I do not intend to drop this I will see them again in court I write this to warn others please think before you do business with these people they are not to be trusted

Really bad service with them. The owner of the dealership is dodgy. First they offered me a cheaper van, when I went to put down the deposit for the van, they’ve told me the van has been sold and they’ve got me a better van, but also more expensive. Now I called the dealer and spoke to someone else, and he told me the cheaper van is still available on the market. So guess what? They are just trying to sell me a more expensive van for no reason. Just dodgy dealer.

Worse place to buy a car. We had a really bad experience. Don't run away

PLEASE AVOID THESE SCAMMERS!! They sell you cars in bad conditions & hide the status of its condition. They won’t do anything to repair it for you, you send up spending a lot of money repairing yourself. Absolute waste of time.

Extremely terrible cars are sold here.
Stay off

Terrible experience, I don't advise anyone buys from them

My brother bought a car from them and the car was giving him problems just days after he bought the car and they didn't have the decency to want to collect the car back nor to resolve the matter amicably after less than 14 days of purchase.... I would not recommend them as they seem to be very dodgy in their dealings.

Bad experience. Run!

no pressure, very polite nothing was too much to help. Nice clean car. This was the best dealings that we have had with any car dealers over the last 50 years.

Jan Autos, well Done.
Regards Graham

We got a Peugeot 3008 from JAN AUTOS on finance online. It was listed on Autotrader. The car was delivered. It looked very good outside and in. Only the engine part seemed to be very dusty. However after a couple of days we realised the car has no power. It would also randomly stop and seemed very heavy and hard to accelerate. Also it wouldn't drive more than 60mph even though the gas pedal was pressed down to the ground!
We decided to check the car at a garage and we were shocked to be shown LITERALLY 8 pages of faults that have shown on the computer. The mechanic told us that these were removed manually,so they weren't visible on car screen. This car was a wreck, as if a tornado went through it on the inside. It was dangerous to drive,as everything in it was faulty including the engine itself,as well as airbags and seatbelts. As soon as we found out we called JAN AUTOS to say that we wish to use our 2 weeks guarantee and return the car asap. Unfortunately they weren't cooperative and didn't want to take the car back. We were told over the phone 'Why would I sell you a faulty car?!'. Additionally we have been told that if we believe the car is faulty then we have to drive it back to Luton (over 80 miles)and they will test drive it with us to see whether there is anything wrong. Of course when we got to Luton one of the advisors -apparently a 'Manager' went to test drive the car on his own after which he came back in and took a computer with him and went out again. He came back after roughly another 10 minutes to say that there is nothing wrong with the car according to him. He also said that he is not a mechanic and we can leave the car and wait for info the day after as his mechanic can check it for us. We were told the mechanic will be there when we arrive on the day,but of course no sign of him. Also we were not willing to keep the car,as we already knew from our mechanic that it is unroadworthy. Mr. Manager then said that if we wish to return the car he will charge us per driven mile and take it off our deposit,which is also illegal. After they sold us this vehicle they still had the AUDACITY to ask us for milage money. They are liers,fraudsters and take advantage of people! They also abuse Consumer Rights!Be aware and DO NOT buy cars from this place. Luckily we have managed to get our money back after locking a legal complaint agaist them through the finance company. Please use our experience as a precaution and do not make the same mistake as us. Driving such a faulty car could cost you your or your loved ones life !

One of the highly educated thief seller & unprofessional customer services.

Absolutely steer clear from this bunch of RIP OFF dealers. They do not deserve to be allowed to trade. I bought a car two weeks ago from their website. It looked a decent car. Nearly £20000 grand later. It was delivered to my home ( which I paid for ) another £200.00 @ 21.30 @ night with huge scratches engine management light on lacquer peeling off. I told the driver to take it back , he replied it’s yours now what do you expect for a second hand car. I battled along with my finance company to get the dealers to pick it up. This they did last night, without refunding my deposit. I finally got my deposit back today minus £200.00. I will fight these bunch of crooks to get the rest of my deposit. Please please steer clear. They were rude to me on the phone . They really have no customer service skills. Avoid like the plague.

Terrible experience. I was misled and sold a vehicle with multiple issues that I discovered within a few days. I was advised at the time of purchase their mechanic would be able to sort some interior cosmetic damage if I returned during the weekday, which I did a 4 hour journey for and was told on my arrival they would be unable to help and that was not the agreement. Disappointed with their service and would certainly NOT recommend purchasing a vehicle from them.

No words for this company! ! Got to the dealership after two hours travelling, they knew I was coming, the car was not ready, waited there 5 hours! The next day I broke down the two exhausts on the car was not working and multiple issues with the engine AA towed it back to them, they just put the phone down on me because they keep lieing staring they’ve transferred the money back, I’ve taxed and insured the car paid them money and now left having to pay out to get my kids about !! AVOID so rude and literally disrespectful- they have 100% bad feedback on here for a reason

AVOID!!!

Paid 12K cash for a car, which gave engine fault in 2 days. It turned out the car has many issues, some of which: missing part of the DPF system, leaking gearbox, noisy flywheel. I went to two independent garages (Audi and Bosh), who confirmed all issues with the vehicle. Jan Autos refused refund. I had to go through the court to have my money back 3 months later. Avoid this dealer!