Carcitylutonltd Omdömen 39

Where to start!
Bought a car 21/03/2026, next morning check engine light is on, along with stop/start warning light. After some back and forth they send me to a 'mechanic' - it was an hour round trip to a lock up at the end of a secluded road. He changed the battery and sparks, car ok. 2 days later, same warning messages, I'm told to go back to him, he changed two of the coils, car okay again. 5 hours of time and 2 hours of petrol at this point. It happens again! I'm told, go back and he'll change the other two, we'll arrange a time. When I pointed out I'm not happy, I was shown a 117 point 'pre delivery inspection checklist' that showed the car was checked and all okay, that this all should've been fixed the first time I went to their recommended mechanic and that I'm already 5 hrs and 2 hrs petrol wasted and what are they going to do about this? Jay has since ignored my calls and messages and I'm left with a car with a check engine light on. Awful.
And I've read other reviews, if Car City Luton decide to write in here that this is a false review I will post a copy of our WhatsApp conversation to prove what I'm saying. I've reported to Trading Standards and Auto Trader, please take my advise and stay away from this dealership, cannot be trusted.

Excelente jay, will definitely recommend jay from car city Luton

Well donr jay, helped me all the way, truly an gentleman

Amazing service from JAY, well presented vehicle, paperwork fast and efficiently done, i can definitely recommend my family to jay

Dreadful, the car was advertised wrong. Bad damage the the exterior which cannot be seen the the pictures. Left a deposit with them but when we said we didn’t want the car we were flatly refused the deposit back without reason. Jay was so rude and tried to make out that we were rude asking for our money back! Cannot believe the attitude of this man.
On test drive he also insisted on sitting in the front for no reason whilst on test drive (which was pointless as I don’t think we were in the car more than 90 seconds) Jay also spoke very rudely about another customer which had driven to buy a car, he called him a nuisance… so unprofessional absolutely would not give this company a single penny. If I could give 0 starts I would!

I purchased a car from this dealer which developed a serious fault just after one month. Attempts to resolve the issue through customer service did not lead to a satisfactory outcome. The car came with a 3-month gearbox warranty, and I also purchased an additional 1-year AA warranty for £700 from the dealer, but the repair cost exceeded the cover limit. The dealer is not accredited by The Motor Ombudsman, limiting options for independent resolution. Based on my experience. I would advise others to think carefully before buying from this dealer.

Very professional dealership, you can tell they have alot of experience in what they do. I went away with a brilliant car and cannot fault it one bit. If you’re in need for an upgrade i recommend car city to give you a great deal on a part exchange

Absolutely DISGUSTING CUSTOMER SERVICE! Having made an appointment and been told if the vehicle had sold before that appointment, I would be informed. I was NOT!
Having spoken to the sales assistant at length and explained the situation and having got a carer at my own expense to look after my elderly and disabled father, they showed no respect either morally or professionally.
One visit was made on an evening where it was cold and icy and we were handed a key and told to go and look at the car at the back of the Lot. Nobody from the sales people came with us. We were sent to find the car at the back of a crammed yard where it was pend in. Using the lights of our phone torches we had a look at it we were interested but needed to see in daylight so had to wait for the weekend. All this I explained when going back and speaking to them sending messages confirming an appointment.
And having travelled a second to see the vehicle to be told it had been sold no apology, no explanation! Zero Care!
I feel other people need to be worn about how these people conduct their business.

Excellent customer service from Tiffany and the rest of the team. She followed up after the sale to make sure everything was going well. That’s rare these days — highly appreciated!

Jay was incredibly helpful and professional. He gave honest advice and ensured the car was prepared perfectly for collection. Thanks to everyone at Car City (Luton) Limited!

Tiffany made buying my car such a pleasant experience. She was attentive and made sure I understood every step of the process. I’ll definitely be recommending Car City (Luton) Limited to others.

Great selection of cars and no pressure from the staff. The vehicle was well-maintained and exactly as advertised. Would happily return for my next car.

The team was very professional and transparent. The car was in great condition, and all the paperwork was handled efficiently. Would definitely buy from Car City (Luton) Limited again.

Had a great experience with Tiffany helping me choose my new car. She was patient, friendly, and explained everything clearly. Thanks to Car City (Luton) Limited for the excellent service!

Jay was brilliant from start to finish. No pushy sales tactics, just honest advice and great service. Couldn’t have asked for a smoother buying experience at Car City (Luton) Limited.

Really happy with my purchase. The car runs perfectly and was spotless when I collected it. Great value for money and good communication throughout.

well done,top salesman very fast efficient

Tiffany was fantastic! She helped me find exactly what I was looking for and made the paperwork quick and easy. Great service from Car City (Luton) Limited.

Good range of cars at fair prices. The team made sure everything was ready for me before pickup. A really professional experience from start to finish.