James Porter & SonOmdömen 

562
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Recently bought an engagement ring for my partner, and the experience was amazing from start to finish - both in-store and online. A special thank you to Zoe for all her help.

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Betygsatt 5 av 5 stjärnor

I recently bought a luxury watch from James Porter & Son online, having dealt mainly with Claire, with helpful input from Laura and Stuart as well. The price was excellent, the watch was disp... Se mer

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Betygsatt 5 av 5 stjärnor

My now-fiancée and I first visited James Porter & Sons in January, and met with Molly Maciver who shone light on every aspect of designing our ring together. From the daft questions to the hyper-spe... Se mer

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Betygsatt 5 av 5 stjärnor

We bought my engagement ring and our wedding rings from James Porter and the ladies in the shop made both experiences so special. So attentive and listened exactly to what we liked and showed us all t... Se mer

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Företagsinformation

  1. Smyckesbutik
  2. Juvelerare
  3. Smyckesreparation
  4. Klockreparation
  5. Klockbutik

Skrivet av företaget

James Porter & Son is a family-owned jewellery and watch specialist with three dedicated boutiques located in Glasgow's world-famous Argyll Arcade. Founded over 160 years ago, it is one of Scotland's oldest businesses and is now in its 5th generation with great-great-grandson Simon Porter at the helm. With a rich heritage spanning over a century, this independent establishment has built an unshakeable reputation as one of Scotland's premier destinations for diamond engagement and wedding rings, high-end jewellery, and luxury timepieces. The name James Porter & Son is synonymous with quality, trust, and impeccable craftsmanship. Beyond the glittering displays, what truly sets James Porter & Son apart is their unwavering commitment to customer service. Knowledgeable and friendly staff offer personalised consultations – in-store and online – guiding clients through the process of selecting or even crafting the perfect piece for any occasion, be it an engagement, anniversary, or a gift to mark a significant milestone. With a premier e-commerce platform, James Porter & Son offers a seamless and intuitive online shopping experience with stringent security measures guaranteeing safe transactions and backed by a dedicated customer support team, ensuring timely deliveries and hassle-free returns. Situated in the bustling metropolis of Glasgow, yet offering an oasis of luxury and serenity, James Porter & Son is not merely a store—it is an experience.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

562 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,9

Alla omdömen

(562)

45 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent!

I ordered a Seiko Presage watch and it was the first time I've used James Porter & Son. I was really pleased with the sale price of the watch. I ordered it lunchtime on Friday and it was delivered on Saturday morning by Royal Mail Special Delivery, amazingly fast! It was packaged well and really nicely wrapped. James Porter & Son clearly care about their customers and take pride in their work. 5+ stars all around and would happily use them again.

20 juli 2024
Omdöme utan inbjudan
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Svar från James Porter & Son

Thanks for the lovely review! Glad we could assist and hope you will shop with us again in the future :)

Betygsatt 5 av 5 stjärnor

Efficient Service

The personal touch with friendly and efficient service. On line sale, two days from placing order to receiving watch.

19 juli 2024
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Svar från James Porter & Son

Thanks for taking to time out to leave us this lovely review. Glad we could help and that you are happy with your order :)

Betygsatt 5 av 5 stjärnor

First purchase.

Despite it being a sale item the price which brilliant (50% off) .The online service was brilliant.
The watch arrived on time and extremely well packaged and with real thought and care, better than I wrap my own Xmas gifts for family tbh.
I was really happy with the my purchase and would definitely buy from them again.

17 juli 2024
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Svar från James Porter & Son

Thank you for the lovely review! So glad you were pleased with the packaging too. We hope to be able to assist you again in the future :)

Betygsatt 5 av 5 stjärnor

Stupendous Customer Service

Fabulous customer service provided by Claire. I live in the United States and was looking for a very specific watch only sold in England. James Porter didn't have the exact model on hand. Claire secured the specific model from the manufacturer and shipped it to California for me. Most impressive was her timely updates, keeping me informed of all steps and timing. I could not be more pleased with her assistance and professionalism. 5 stars!

17 juli 2024
Omdöme utan inbjudan
Logotyp för James Porter & Son

Svar från James Porter & Son

Thank you for the lovely review Chris! Glad we could help source you the watch you were after. If there is ever anything else we can help with, I hope you will be in touch :)

Betygsatt 5 av 5 stjärnor

Quality jewellers, quality product!

I bought my bracelet on line and the site was easy to navigate all the way through the process. The bracelet was despatched very quickly and was delivered promptly.
The bracelet was well packaged and also in an inconspicuous brown cardboard box. The inner packaging was beautifully gift wrapped and presented. I am absolutely delighted with the bracelet that I bought, it's a quality product sold by a quality jewellers. Thank you James Porter and sons.

16 juli 2024
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Svar från James Porter & Son

Thank you for taking the time out to leave us this lovely review. We hope to be able to assist you again in the future :)

Betygsatt 5 av 5 stjärnor

Delighted by the service

Delighted by the service. Quick delivery and well presented. Received it as resized and fitted my wrist almost perfectly. Strongly recommended.

28 juni 2024
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Svar från James Porter & Son

Thank you for leaving us this lovely review. We hope to be able to assist you again in the future :)

Betygsatt 5 av 5 stjärnor

Excellent

Excellent, knowledgable service from Stuart and his colleagues. Highly recommended

6 juni 2024
Omdöme utan inbjudan
Logotyp för James Porter & Son

Svar från James Porter & Son

Thank you for the lovely feedback Ian! We hope we can assist you again in the future :)

Betygsatt 5 av 5 stjärnor

Exemplary service from start to finish


Exemplary service from start to finish from Jacqueline Henderson. Jacqueline displayed superb attention to detail with a wealth of knowledge and a no pressure sales approach, unlike other nearby jewellers.

Jacqueline helped my partner and I choose an engagement ring and wedding bands. Nothing was too much trouble for Jacqueline as she went through many rings and options with us.

We cannot recommend Jacqueline highly enough and will make her and James Porter and son our first stop for all future jewellery purchases.

If we could we would be giving her 6 stars.

14 juni 2024
Omdöme utan inbjudan
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Svar från James Porter & Son

Thank you for this lovely review David! Your feedback means a lot to us and it was a pleasure to assist you with your purchase. We look forward to seeing you again in the future :)

Betygsatt 5 av 5 stjärnor

American tourist, treated like family

I'm an American with a fondness for watches. There's 2 German brands I've followed for years but have never purchased due to the absence of dealers in America. I'm lucky enough to be on vacation in Scotland and before my trip I reached out to David, the Watch Boutique manager, and told him what I was looking for. One of the watches I was hoping to find, a Sinn 836, was not in stock. David reached out to Sinn and acquired the configuration I wanted on time for my trip. The experience I had at the Boutique was honestly emotional because it's a trip of a lifetime for me and David made it all the more amazing by going out of his way to help some random American who asked him to order a fairly expensive watch based on my telling him I would come get it. My sister and I ended up spending a couple hours in the store and I walked out with 3 new watches. I couldn't be happier with the way David treated us. He and his staff made us feel so welcome it was like chatting with friends in my living room. Except surrounded by an incredible selection of watches. My sister, who had no intention of buying anything for herself, is going to be ordering a clock and a watch when we get home. She's hard to impress and she was extremely impressed with the treatment we received. My time at James Porter & Son was the best retail experience I've ever had.

9 juni 2024
Omdöme utan inbjudan
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Svar från James Porter & Son

Thank you so much for taking the time out to leave us this lovely review! We are thrilled we could provide you and your family with a wonderful buying experience. I hope you had a wonderful trip to Scotland, and if you are ever back, please call in again :)

Betygsatt 5 av 5 stjärnor

Nothing but helpful all the way through

David has been nothing but helpful throughout the whole process of aquiring my nomos Tangente special edition. Him and his team were quick to reply to my enquiries about the watch and made the whole process quick and seamless without any hassle whatsoever. Truly one of the best AD experiences I have had. Even when I would be annoying with relentless questions and being a hassle with picking up n then changing to getting the watch shipped, they accommodated for me the whole way through. Cannot recommend them enough for your next watch purchase :)))

4 juni 2024
Omdöme utan inbjudan
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Svar från James Porter & Son

Thank you for the lovely review John. So glad we were able to help. We do hope to see you back again in the future :)

Betygsatt 5 av 5 stjärnor

High standards at James Porter & Sons

The team in the Argyll Arcade were fantastic. I brought a watch back to them which had 2 issues and they ensured that it was fixed under warranty. Technically my watch was just out of warranty but they thought the manufacturer should cover the repair regardless.
They were friendly, helpful and bent over backwards to make sure that I received a high standard of service. Although my watch is a very good brand, it’s a work watch and by no means a luxury item, yet I was treated as if I had brought back a Patek Philippe!

18 maj 2024
Omdöme utan inbjudan
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Svar från James Porter & Son

Thank you for taking the time out to leave us a review Andrew. Very glad we could help and that you were happy with the service received. We hope to assist again in the future :)

Betygsatt 5 av 5 stjärnor

You find out how good a business really…

You find out how good a business really is not when things are going right, but when something goes wrong and their response to it. I had a couple of very minor issues with a watch I purchased. Allan at James Porter was very quick, courteous, and caring in his reply. The issues were swiftly corrected and I even received a couple of unexpected small gifts by way of apology, which was a really nice touch! I wouldn't hesitate in buying from James Porter again and would wholeheartedly recommend them to anyone.

14 maj 2024
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Svar från James Porter & Son

Thanks Chris, Your feedback is very important to us, so we are happy to have resolved this for you and hope we can assist again in the future! :)

Betygsatt 5 av 5 stjärnor

Returning customer

Second time I buy from James Porter from abroad. For that special watch, the deal was concluded in November 2023, and everything goes smoothly until the conclusion. The total experience was very pleasant and David and his team were very responsive and were listening to customer.
I warmly recommend it

2 maj 2024
Omdöme utan inbjudan
Logotyp för James Porter & Son

Svar från James Porter & Son

Thank you for the lovely review Bernard! So happy we were able to assist with your special purchases and hope we can again in the future :)

Betygsatt 5 av 5 stjärnor

Extremely happy with my purchase

I received my ring the next day after ordering in perfect condition, packaged well, in a beautiful box. My receipt and other documents inside. Just perfect

23 april 2024
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Svar från James Porter & Son

Thank you so much for the lovely review, it really means a lot to us. We hope we can assist you again in the future :)

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