So I was looking for a birthday dress, I went through multiple websites(and I literally mean 100s of them) Iooked at almost 300+ dresses. I’m turning 24 next month so I wanted something really special... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hi I placed an order on the 31st of August that I needed for an occasion. I emailed numerous of times and no response. I finally recieved the order today. I was actually appalled and disgusted with... Se mer
Ordered two dresses from their website. Arrived but just didn't suit. Emailed to request returns slip as was advised to do on their website when requiring a return of item. I first emailed on 2nd Oct... Se mer
The website was easy to navigate and there was help on the website to ensure you found your perfect fit.
Företagsinformation
Kontaktuppgifter
3,1
Medel
27 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Scam
Scam. Went to buy a dress for my mother for a wedding. Got an initial email back when I asked about the legitimacy of the website. After I ordered, got an email to say the dress was sent and it never arrived. No one responding back to emails. Don’t use this website.
14 september 2026
Omdöme utan inbjudan
Svar från Jakeandkelly
We’re sorry to hear that your dress did not arrive and that you experienced difficulties when trying to contact our customer service. We understand how disappointing this must have been, especially when the order was intended for a special occasion.
Delivery issues are reviewed individually based on the order and tracking information available. We would like to verify the status of your specific shipment before drawing any conclusions about what happened.
Please contact us at info@jakeandkelly.com with your order number so we can check the delivery status and provide you with the appropriate information.
Kind regards,
Jake & Kelly
Svar från Jakeandkelly
Thank you for sharing your feedback.
We’re glad to hear that you found it very easy to find the items you were looking for. We appreciate you taking the time to leave a review and hope to see you again at Jake & Kelly.
Kind regards,
Jake & Kelly
Easy Purchase
A great variety of boots.
Selection was easy.
Payment even easier with
many options to pay.
I would shop here again.
13 september 2026
Omdöme utan inbjudan
Svar från Jakeandkelly
Thank you so much for your wonderful review 🤍
We’re delighted to hear that you enjoyed our selection of boots and found the purchasing process easy and convenient. It’s great to know that you would shop with us again!
Thank you for your trust and support. We look forward to welcoming you back to Jake & Kelly ✨
Kind regards,
Jake & Kelly
Really poor quality it’s a rag the item…
Really poor quality it’s a rag the item I bought and I am not being ignored when I try to ask for the refund instructions. Will never go near the website again , more than likely scam of some sort
13 september 2026
Omdöme utan inbjudan
Svar från Jakeandkelly
We’re sorry to hear that the item you received did not meet your expectations and that you have experienced difficulties obtaining information about the return process.
Each case concerning product quality and returns is reviewed individually based on the specific order details. We would like to look into your situation and clarify the appropriate return procedure rather than make assumptions without reviewing the order.
Please contact us at info@jakeandkelly.com with your order number so we can locate your case and provide you with the relevant information regarding your return.
Kind regards,
Jake & Kelly
Poor quality garment, with no label attached!
I ordered, what I thought was a lovely dress, that I wanted to wear to a wedding. I received a very poor quality product, a rag, with no label addached so therefore it cant be returned. So disappointing, what a waste of mymoney.
8 september 2026
Omdöme utan inbjudan
Svar från Jakeandkelly
We’re sorry to hear that the dress did not meet your expectations and that you were disappointed with the quality of the item you received.
Cases concerning product quality and returns are reviewed individually based on the details of the order. The absence of a label does not, by itself, give us enough information to determine what happened in your specific case, so we would like to review the order before drawing any conclusions.
Please contact us at info@jakeandkelly.com with your order number, and if possible, a photo of the item received. We’ll review the situation and provide you with the relevant information regarding the return process.
Kind regards,
Jake & Kelly
Fraudulent
Fraudulent, the shop does not exist in Malahide as described, in fact the address brings you to a random housing estate house , I ordered a satin top for 50euro, it arrived 5 weeks later clearly coming from China, rubbish cheap material, in a ball with creases. I contacted the email address given for refund, offered 10 0ercent refund , when I refused offered 15 per cent refund, I refused and it has been passed to a so called returns team .I don't expect to see a refund. Avoid at all costs. I only gave a star because there is no option to give no stars.
10 augusti 2026
Omdöme utan inbjudan
Svar från Jakeandkelly
We’re sorry to hear that your order did not meet your expectations, particularly regarding the product quality, delivery time and your experience with the return and refund process.
Each case involving product quality, returns and refunds is reviewed individually based on the specific order details. We would like to review your case carefully and clarify the status of your return request and refund.
Please contact us at info@jakeandkelly.com with your order number so we can locate your case and provide you with the appropriate information.
Kind regards,
Jake & Kelly
Avoid
Hi, avoid this company.
i gave a star because it is the minimum to leave a review, they don’t deserve any. They sold me trousers with a deceptive photo and description. The item sold for €39 was probably bought for a fiver in China, nothing wrong here except that it was not as described. Different colour shape and material! Communication is extremely difficult and replies to messages very slow, I haven’t returned the item yet because they refuse to pay return costs even if legally they are obliged to. They have an address in Ireland but you won’t find any CRO reg, vat…or anything at all.
21 juni 2026
Omdöme utan inbjudan
Svar från Jakeandkelly
We’re sorry to hear that the trousers you received did not meet your expectations and that you experienced difficulties when trying to contact our customer service.
Every case involving product quality, conformity with the product description and returns is reviewed individually based on the details of the order. We would like to look into your specific situation and provide you with accurate information regarding the return process.
Please contact us at info@jakeandkelly.com with your order number so we can review your case and assist you further.
Kind regards,
Jake & Kelly
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.