IWG plc - UTRECHT, City Centre Omdömen 1

Signed a month-to-month coworking agreement at Regus Utrecht City Centre on 18 May 2026 under time pressure before a Chamber of Commerce appointment. Was told verbally I'd owe May prorated, a €300 refundable retainer, and a small activation fee. Was not told that (a) the June invoice would issue the same day, (b) subsequent invoices fall due on the 15th of the prior month, or (c) cancellation requires one calendar month's notice from the 1st of a month.
After discovering at my KVK appointment that I could not complete the branch registration at the time, I tried to cancel. The online cancellation flow pre-selects a €115.50/month Business Continuity add-on with no visible decline option (you have to log out to avoid auto-enrolment). Regus's own KYC notification states the service cannot be activated without documents I could not provide during the billing period, yet the Account Helpdesk insists the full agreement value is payable, including an "Activation Fee" defined as covering onboarding and set-up that never occurred. A previous unrelated charge (Office Restoration, €42.35) was credited by Regus on 08 June, so internal discretion to credit clearly exists, it is simply being withheld here.
Local centre staff were polite and engaged in good faith, but the broader Regus structure provided no path to escalate the dispute. There is no accessible phone number or email for a finance or dispute department; only an automated helpdesk. If you are considering Regus, read every clause of the agreement and House Rules before signing, including notice periods, billing dates, and the cancellation flow. Do not rely on verbal assurances.