IWG plc - Tottenham Court Road Omdömen 1

My experience with Regus has been deeply disappointing and, frankly, the worst I have encountered with an office provider.

Over £40,000 was mistakenly charged to my corporate card, and it took more than three months to resolve. Throughout that period, there was a complete lack of communication from the accounts team. Emails went unanswered, ownership was non-existent, and despite repeated requests, no one was willing to pick up the phone and discuss the issue. For a company of this size, the level of customer service was astonishingly poor.

The billing issues are only part of the problem. The building itself is poorly maintained and falls well below the standard one would expect given the premium pricing. We have experienced recurring issues with the air conditioning, including instances where the office was pumping out cold air in the middle of winter. The toilets are dated and poorly looked after, and the general upkeep of the facility leaves a lot to be desired.

To add insult to injury, when we upgraded our office, Regus charged us over £1,000 in maintenance/restoration fees, despite the fact that we left the office in better condition than when we originally moved in. The charge felt completely unjustified and symptomatic of a business that is more focused on extracting fees than delivering value to its customers.

After years of being a customer, my confidence in Regus is at an all-time low. The combination of poor customer service, billing errors, lack of accountability, questionable charges, and declining facility standards has left me questioning why we continue to do business with them.

I would not recommend Regus based on my experience. There are far better serviced office providers in the market that understand the importance of customer service, transparency, and maintaining high-quality workspaces.