It's So Easy Travel Cover Omdömen 

74
•
TrustScore 2.5 av 5

2,5

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Been with them for 15 years and what a disappointment. Couple now in 50s. Added sciatica and 45 day cover which added nearly £230 to a £384 policy that had been quoted. Over £600 in total. Ridiculous.... Se mer

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Betygsatt 1 av 5 stjärnor

The company when I claimed gave to another company which refused in every area .i don’t believe it’s worth doing an insurance if already started your holiday . Absolute crapI spent nearly £400 for jus... Se mer

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Betygsatt 1 av 5 stjärnor

We specifically went with these guys because of a health condition. When they were founded it was all about shipping your medication out to you if something went wrong. We'd been with them for years w... Se mer

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Betygsatt 5 av 5 stjärnor

I scoured the internet for hours looking for someone to insure my wife and I for our one way trip to Australia. Most companies only offer 'single trip' insurance. A real relief to find ISETI. Not only... Se mer

Företaget har svarat

Företagsinformation

  1. Reseföräkring
  2. också i
  3. Försäkringsbolag

Skrivet av företaget

We do not ask for reviews on Trustpilot and we do not monitor this platform. We use Feefo to gather customer feedback, where we have an average service rating of 4.9.


Kontaktuppgifter

2,5

Dålig

TrustScore 2.5 av 5

74 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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2,5

Alla omdömen

(74)

2 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Been with them for 15 years and what a…

Been with them for 15 years and what a disappointment. Couple now in 50s. Added sciatica and 45 day cover which added nearly £230 to a £384 policy that had been quoted. Over £600 in total. Ridiculous. Never claimed before and will not renew with them. Got alternative quotes from £285. Give them a wide berth.

7 oktober 2026
Omdöme utan inbjudan
Logotyp för It's So Easy Travel Cover

Svar från It's So Easy Travel Cover

Good afternoon Robert,

Thank you for your feedback and for being a customer of It's So Easy for many years. We appreciate that the increase in premium was disappointing. In this instance, the price reflected several changes in cover from your existing policy, including increases to the maximum trip duration, the declaration of sciatica and a broken rib, as well as age-related rating factors.

All quotes are individually assessed based on specific circumstances and the risk factors presented, which is why prices can differ signifiantly between customers and providers. In the renewal invitation, we always highlight the benefit of shopping around when you have been a customer for several years.

It's So Easy is a trading name of Freedom Insurance Services, where many alternative travel insurance products are quoted, and may be a source to find a more suitable quote for your upcoming trips.

Best wishes,

Reece

Betygsatt 1 av 5 stjärnor

Waste of time getting insurance when already stated holiday

The company when I claimed gave to another company which refused in every area .i don’t believe it’s worth doing an insurance if already started your holiday . Absolute crapI spent nearly £400 for just 3 months insurance that was totally useless . GB .UK.Travel.Claims also was absolutely useless aswell

26 mars 2026
Omdöme utan inbjudan
Logotyp för It's So Easy Travel Cover

Svar från It's So Easy Travel Cover

Good morning Diane,

Thank you for your feedback. We’re sorry to hear about your experience. I understand that your claim is currently under review, and the claims handler has also registered your concerns as a complaint following the initial outcome. They will be in contact with you directly to investigate this further and provide an update as soon as possible.

Best wishes,

Reece

Betygsatt 5 av 5 stjärnor

Outstanding support

The website was good - easy to navigate.
The phone call for clarification was professional and clear; not on hold for long and got to a human very quickly; so buying the policy was very easy.
When issues arose for me and I needed help regarding cancelling or changing the policy they could not have been more attentive or helpful. Again speedy on phone. One phone call, a few emails in rapid succession and all was resolved. I trust this company and they will be my first choice in the future. I took out an already travelling policy and am 69. This is by far the best company I have used and will continue to use them. Wish I had known about them before! Outstanding support.

24 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worthless after paying for years

We specifically went with these guys because of a health condition. When they were founded it was all about shipping your medication out to you if something went wrong. We'd been with them for years when we found ourselves in Spain without medication they were useless. Told us to contact a hospital and try to get cover using EHIC/GHIC which did not work. Needless to say we have not renewed. You only find out how good your insurance is when you need it, and we found out if was worthless.

23 juni 2024
Omdöme utan inbjudan
Logotyp för It's So Easy Travel Cover

Svar från It's So Easy Travel Cover

Hi Anthony,

Thank you for bringing this to our attention, and I'm sorry to hear of your experience with the assistance team. Could you provide a policy number so we can investigate this further? You can email this to hello@itssoeasytravelinsurance.com.

Kind regards,

Reece

Betygsatt 5 av 5 stjärnor

They really live up to their name!

Love how easy it is to obtain the necessary documents. I've used them several times now for travel to various international locations and they have always lived up to their name.

20 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I purchased a policy while I was…

I purchased a policy while I was already travelling. I wasn’t aware that I would have to jump through so many hoops to get a simple claim resolved.
Basically the company only sells policies, the medical assistance is provided by another company and a third company deals with claims later.
It has been 2 months now I am waiting for an outcome or any update. I raised a complain as well and eventually had to resort to coordinating between the three companies.
Every time I call they add another email address to the chain. The original company cannot do anything despite seeking the policy.
The health company cannot do anything because they provided all information and the claims company cannot do anything because the entire thing is a mess on their side.

Would I buy this policy again? Absolutely not! Choose a policy that deals with your claims instead of this mess I have gotten myself into after paying £160 for a month long trip.

3 juni 2024
Omdöme utan inbjudan
Logotyp för It's So Easy Travel Cover

Svar från It's So Easy Travel Cover

Good morning,

We are aware of your claim and subsequent complaint. We are corresponding with you and the underwriting team to reach a resolution as soon as possible, and will be in touch with an update shortly.

Kind regards,

Reece

Betygsatt 1 av 5 stjärnor

Infuriating useless Site

I was recommended this company from good friends who are frequent flyers and insure with It's so Difficult er, easy! I have several health conditions but only wanted three days' cover for Belgium - I got as far as the quote on two several times - had spent some time getting that far and got as far also as giving my details and faced two buttons - Save Quote/Continue which when clicked - the wretched site crashed with the illuminating message that session terminated as an exception occurred while timed out whilst dealing with a previous exception(!). My mind refuses to remember the exact Dalek speak. Hopeless! Perhaps 1 to 2 AM is a particularly busy time for this site in London? Bad vibes about this company and I have found hints like this terrible waste of time to be best observed. Going elsewhere and friends are getting an earful! I could have spent this hour or so researching my trip!

9 juni 2023
Omdöme utan inbjudan
Logotyp för It's So Easy Travel Cover

Svar från It's So Easy Travel Cover

Good morning Mike,

Thank you for leaving us feedback and I apologise if you had trouble saving your quote. However, I have located two saved quotes matching your details, both of which are on OK To Travel's pre-existing medical condition product. These were saved and emailed to you and can be retrieved online by following the instructions in the emai we've sent.

Kind regards,

Reece

Betygsatt 4 av 5 stjärnor

Happy so far

I was happy with the ease with which I was able to navigate the site and how it catered for one way travel needs. The main test will come if I have to make a claim on the policy

31 maj 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very, Very Helpful

I recently had the misfortune to end up in hospital in Rhodes and, from the first phone call to it's so easy, they were absolutely amazing. I had been dreading contacting the company fearing that there might have been something I might have missed in my medical declaration which would invalidate my claim, perhaps a slight cough back in 1965 or something, but I had no need to worry at all. While I was in hospital my wife had to deal with everything, and without the continuous support of the insurance team it would have been very difficult for her to get things sorted.
Out of the various teams that helped us I would like to thank, Paul, Natalie, Anna, Theresa and Roman, you all helped to ease a stressful Experience.

31 maj 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have used ISETI on may occasions as a…

I have used ISETI on may occasions as a consequence of an existing medical condition. Their rates are very competative and their cover has given me every confidence on each overseas journey, that should anything go wrong, they will be there for me.

22 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

First class cover every time!

I have been using it’s so easy travel insurance for many years. They have consistently provided excellence in customer service and competitive and very affordable policy prices especially for customers with complex health conditions. I have absolute confidence when I travel that if needed I have the comprehensive cover I need.

1 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I scoured the internet for hours…

I scoured the internet for hours looking for someone to insure my wife and I for our one way trip to Australia. Most companies only offer 'single trip' insurance. A real relief to find ISETI. Not only did they have the cover I was looking for but when I telephoned to query a few items they were so knowledgable, polite and helpful. Hopefully I won't need to use the insurance to find out how good they are when dealing with claims, but if my experience so far is anything to go by they will be excellent.

4 mars 2022
Omdöme utan inbjudan
Logotyp för It's So Easy Travel Cover

Svar från It's So Easy Travel Cover

Thank you for leaving such a fantastic review of our services. We strive to offer travel insurance cover where others don't so it's great to hear we were able to help you find appropriate cover for your one way trip!

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