Ipswich IStore Very disappointing. Booked an appointment a week in advance. Got three reminders including the day before. Got there for my 9am appointment after driving 45 minutes and was told my... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had exceptional service for what was a very stressful time with a broken /smashed phone. All options seemed impossible to recover but with help from Tech team we were able to recover. No force to b... Se mer
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A big THANKYOU to Ross, Sam, Barrie and Leyland for helping me through the process of replacing and setting up my new iPhone. My previous iphone was “swiped” when I was shopping, a horrid experience... Se mer
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After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the proble... Se mer
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Företagsinformation
Skrivet av företaget
At iStore we sell and service Apple products with all the must have accessories. Online or in-store we're here to help you get the most out of your Apple products. iStore is an Apple Premium Reseller and Apple Premium Service Provider based in the UK.
Kontaktuppgifter
112 Strand, WC2R 0AG, London, Storbritannien
- 02072129090
- marketing@istore.co.uk
- istore.co.uk
4,3
Utmärkt
618 omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från iStore
Hi Eswar,
Thank you for your 5-star rating! We're thrilled you had a great experience with us.
Svar från iStore
Hi Hamdan,
We're delighted to hear that you enjoyed our service. Thank you for your review!
Very realiable and prompt to time
30 januari 2026
Svar från iStore
Hi Oluwafunmilayo,
Your positive feedback means a lot to us. Thank you for choosing iStore!
It very good.
21 januari 2026
Svar från iStore
Hi Naowarat,
Your satisfaction is our goal. Thanks for taking the time to leave a review.
Svar från iStore
Hi Imran,
Thank you for your 5-star rating! We're thrilled you had a great experience with us. We really appreciate it and look forward to serving you again soon!
Excellent service
Excellent service. Super quick delivery. And 0% interest purchase. What else do you need?
Thanks
21 januari 2026
Svar från iStore
Hi,
Thank you for your 5-star rating! We're thrilled you had a great experience with us.
Svar från iStore
Hi,
We're delighted to see that you had a positive experience with us. Thank you for your review! ~ Irene
Great experience in every respect
Great experience in every respect - and a great price too! Ordering process was very straightforward and communication was very good.
I would happily use this company again. Highly recommended.
21 januari 2026
Svar från iStore
Hi Steve,
Thank you for your kind words and recommendation! We're grateful for your 5-star rating and the opportunity to serve you. ~ Irene
Excellent and good deals
21 januari 2026
Svar från iStore
Hi,
Thank you for your positive review! We're thrilled you had such a great experience with us. ~ Irene
Ollie saved the day …
After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the problem was not resolved. Visited the iStore in Guildford Mon morning, and was greeting by Ollie. In a short period of time, Ollie had resolved the problem on both IPads. Ollie is a very knowledgeable, helpful young man. He offered reassurance, and resolved the problem quickly. He is without doubt a wonderful asset to the Team @ iStore. Thank you Ollie.
19 januari 2026
Omdöme utan inbjudan
Svar från iStore
Hi Jim,
Thank you for taking the time to share your experience. We’re delighted to hear that Ollie was able to quickly resolve the issue with both iPads after such a frustrating time.
We look forward to welcoming you back to our store.
~ Irene
Very helpful and flexible service with…
Very helpful and flexible service with good options.
Delivery quick and reliable.
Thank you very much !
15 januari 2026
Svar från iStore
Hi,
Your positive feedback means a lot to us. Thank you for choosing iStore! ~ Irene
I booked a 40 minute slot for my iPhone…
I booked a 40 minute slot for my iPhone 14 to have battery replaced and was given the price also online. When I attended I was told I would have to allow 2 to 3 hours for replacement which had been made clear at booking. The assistant told me they were a franchise so couldn’t control the information online. Also that it is a complicated job taking it apart as the phones are not designed to do that. Also that there was no guarantee of time frame to service the phone as it all depends when the technicians become free from their previous job. More of this info should have been available online. Istore at Rushden Lakes Northants.
14 januari 2026
Omdöme utan inbjudan
Svar från iStore
Hi Sean,
Thank you for taking the time to share your feedback. We’d like to clarify a few points regarding the booking and repair process.
Our appointment slots are 20 minutes and are intended for device check-in and assessment, not the duration of the repair itself. The actual repair time can only be confirmed during the appointment, once the device has been inspected by our technicians. This is clearly outlined step by step in the confirmation email sent at the time of booking.
While we understand your frustration, iPhone battery replacements do require careful disassembly and must be completed by qualified technicians using Apple-approved procedures. Repair timing can vary depending on technician availability and the condition of the device at the time of assessment.
If you are able to share where a 40-minute repair duration was stated, feel free to contact us at marketing@istore.co.uk and we would look into this further.
- Irene
Great service from Melisa in the iStore…
Great service from Melisa in the iStore Strand today. I have a feeling the services might be pricey, but I felt in good hands.
11 januari 2026
Omdöme utan inbjudan
Svar från iStore
Hi,
Your positive feedback means a lot to us. Thank you for choosing iStore! We're looking forward to welcoming you back.
iStore Woking - Great same day service!
Sam at the Woking Store reassured me that I didn’t need a replacement screen as it was only my screen protector that had cracked. So I was lucky enough just to need a new screen protector! Great service and same day appointment! It’s located in the Peacock Centre Woking.
10 januari 2026
Omdöme utan inbjudan
Svar från iStore
Hi Suzanne,
Thank you for taking the time to share your positive experience with us. Our team works hard to ensure our customers have the best possible experience, and it's rewarding to know we've succeeded with you. We look forward to serving you again soon!
Helpful and knowledgeable staff helping…
Helpful and knowledgeable staff helping me to make the right decision before my purchase.
9 januari 2026
Svar från iStore
Hi Kirsten,
Thank you for choosing us and leaving a fantastic review! It's always a pleasure to hear that our customers are satisfied with our service. If you ever need anything or have any questions, don't hesitate to reach out. We're here to help!
My review is specifically for I store I store Tunbridge Wells Kent …
My review is specifically for I store Tunbridge Wells Kent.
The staff team are second to none. Absolutely outstanding. I was supported from the moment I walked in store. Nothing to do with if I was spending lots of money.
I had a fairly serious issue with my I phone. Harry the in store tech was fantastic. He was kind and saw I was very upset and distressed. He talked through how he could help and reassured me he could solve the issue. Big shout out to Harry. You truly were my angel friend who helped more than words can say. Thank you.
7 januari 2026
Omdöme utan inbjudan
Svar från iStore
Hi Maureen,
Thank you for taking the time to share your positive experience with our team. If you ever need anything else in the future, please don't hesitate to reach out. We're here to assist you.
Enjoying my new iPhone Air
9 december 2025
Svar från iStore
Hi Charles,
We are glad you are enjoying your new iPhone Air. Thank you for choosing us and we are looking forward to serve you again soon!
Freddie was absolutely fantastic
Freddie was absolutely fantastic. He was very patient, friendly and incredibly helpful. IStore in Woking is fantastic and they have a fantastic team. Well done guys!
20 december 2025
Omdöme utan inbjudan
Svar från iStore
Hi,
Thank you for taking the time to share your positive experience with our team. Freddie is definitely a valuable asset to our store and we're glad you agree with us. We look forward to serving you again soon!
My wife said her Apple Watch wasn’t…
My wife said her Apple Watch wasn’t charging in Istore (Woking), they checked it and said the cable was faulty, she had the receipt and explained it was purchased just over a year ago, they said it would take a week to return. I asked if I could purchase a new one and when the replacement came get a refund they refused and said if we were in an apple shop they might replace it immediately but they couldn’t, we then left and contacted apple, they said it was only covered for a year. Although Woking guarantee for 2 years I cannot believe their customer service is such that they expect you to travel twice and be without your watch for a week just to cover a £29 cable. We returned a bought one but left deflated never to return.
18 december 2025
Omdöme utan inbjudan
Svar från iStore
Hi Stephen,
We’re sorry to hear that you were disappointed with your experience at our Woking store and understand how frustrating this situation must have been.
As an Apple Authorised Service Provider, replacement accessories such as charging cables must be requested directly from Apple and cannot be exchanged immediately in store. Although Apple’s standard warranty on accessories is one year, we were able to arrange a free-of-charge replacement under our extended two-year iStore warranty. Unfortunately, this does require the replacement cable to be ordered, which is why a short wait was necessary.
We appreciate that this was inconvenient and regret that we were unable to offer an alternative solution at the time that better suited your needs. We’re sorry this experience left you feeling deflated and hope you might consider giving us another opportunity in the future. ~ Irene
Everything was clear and transparent in…
Everything was clear and transparent in the purchase. Access to first-class smart products and installment purchases are a very high point for the customer.
9 december 2025
Svar från iStore
Hi Mahmood,
our positive feedback means a lot to us. Thank you for choosing iStore!
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