My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have... Se mer
IssueTrak is very helpful and knowledgeable. They will call to follow-up on issues. Everyone I have spoken with has been very professional and friendly.
New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went fro... Se mer
Företagsinformation
Skrivet av företaget
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Kontaktuppgifter
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, USA
- (757) 213-1351
- sales@issuetrak.com
- issuetrak.com
4,7
Utmärkt
364 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff is always helpful and pleasant
Staff is always helpful and pleasant, despite the time frame that it might take to resolve an issue.
9 april 2019
Omdöme utan inbjudan
Just getting started
Just getting started, but the customer assistance has been great!!
9 april 2019
Omdöme utan inbjudan
Their support team is top notch
Their support team is top notch! If there is a problem they are super quick to troubleshoot and work through any issue you may have! 10/10 would recommend for issue tracking and Asset Management!
9 april 2019
Omdöme utan inbjudan
i really like its enhanced features and…
i really like its enhanced features and CS.
21 mars 2019
Omdöme utan inbjudan
Contacted IssueTrak with 3 issues
Contacted IssueTrak with 3 issues. Patrick was very helpful and resolved all the issues very quickly.
21 februari 2019
Omdöme utan inbjudan
Excellent support with quick responses
20 februari 2019
Omdöme utan inbjudan
Issuetrak has been a great tracking…
Issuetrak has been a great tracking tool for us.
20 februari 2019
Omdöme utan inbjudan
Great system that meets our needs
Great system that meets our needs. The support team is wonderful and the "Jump Start" very helpful, but it was still a big investment to get started and set everything up and as this isn't my expertise, we've hit a couple of snags along the way.
14 februari 2019
Omdöme utan inbjudan
In my countless years of IT experience
In my countless years of IT experience, I have utilized many Ticket Systems created by various companies that don't provide adequate technical support. For the past year, I have used IssueTrak for an IT Ticket System Solution for a national financing corporation with IssueTrak's Support Team phone call are answered quickly, friendly and responsive.
14 februari 2019
Omdöme utan inbjudan
Upgrade caused several issues
22 januari 2019
Omdöme utan inbjudan
IssueTrak has been the perfect program…
IssueTrak has been the perfect program for our Customer Support Department. We love that we can easily track the incoming customer requests and assign them accordingly. All the communication regarding a specific issue is done on the ticket and can be viewed by anyone following up on the issue. This program has been a game changer for us.
10 januari 2019
Omdöme utan inbjudan
Easy to use & Support are always quick…
Easy to use & Support are always quick to help when I get stuck!
10 januari 2019
Omdöme utan inbjudan
I have been working with Issuetrak for…
I have been working with Issuetrak for a year now and have found the product excellent and whole team responsive, helpful and very knowledgeable.
7 januari 2019
Omdöme utan inbjudan
We have been using Issuetrak in our…
We have been using Issuetrak in our agency for over 5 years. It is very easy to use, simple interface and extremely user friendly. I can get all my reports easily from the web interface. system maintenance is a breeze as well. I would recommend this to anyone looking for a helpdesk solution.
2 januari 2019
Omdöme utan inbjudan
Would buy again!
The software is easy to use and fairly intuitive. Support is outstanding. I've opened several tickets over the last 7-8 years of use and I almost always get a phone call withing 15-20 minutes with an answer. We once found a bug and it was fixed in our system within half a day. You couldn't ask for a better product or better support.
2 januari 2019
Omdöme utan inbjudan
Wonderful company to work with
Wonderful company to work with. The software is so versatile and easy to use. Fabulous support
2 januari 2019
Omdöme utan inbjudan
Issue Trak upgrade
5 december 2018
Omdöme utan inbjudan
Issuetrak is Amazing!
Issuetrak is simple, clean and concise. The onboarding process for Issuetrak is easy to pick up and there are lots of different settings to play with to customise the system to suit your needs. There are many functions to help run the ticket system and these can be left in the background to carry out certain processes.
Overall, the system is fantastic. Very simple and clean with plenty of customisation.
29 november 2018
Omdöme utan inbjudan
excellent software, excellent support and service
excellent software, excellent support and service! Will definitely recommend this company to anyone.
28 november 2018
Omdöme utan inbjudan
It truly keeps my company in real time…
It truly keeps my company in real time with issues that need to be resolved. I get prompt service if I am having a user issue and the staff is very friendly and courteous.
6 november 2018
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.