Within a short time after I reached out to IRocker, Brittany replied with a funny engaging message that let me know she heard my concern and that she was asking superiors to find out how t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I placed an order for a replacement fin and unfortunately an incorrect item was sent. I reached out to the iRocker customer service team and received a response very quickly. They resolved the issue... Se mer
I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Se mer
Excellent communication from staff! Canada Post decided my package needed a 9 day layover, somewhere. CP informed me the package was likely lost in transit. As soon I notified iRocker (Thanks Bri... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/
Kontaktuppgifter
4601 Hollins Ferry Road, 21227, Halethorpe, USA
- https://dsdhocg68uhssgx7-55969447990.shopifypreview.com/pages/contact-us
- irockersup.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered a center fin for I rocker sup…
I ordered a center fin for I rocker sup and received a side fin that I cannot use and when I tried to return it, was told I can't because it would cost $30.00 to ship it, which is ridiculous as it is small and weighs very little. So, now I am out ~$20.00 for a totally useless to me piece of plastic.

Svar från iROCKER
Great board, great shopping experience
Very easy process to buy a board and other options. Shipping is extremely fast which means I got to use my new board sooner than anticipated!
I am trying to learn the situation of my order US-262527
I am trying to learn the situation of the shipment of my board that I purchased from EU website. I has been a week that being ordered, I just got the confirmation email and haven't get the shipment information yet. I already sent an email to irocker.info but the situation is still same. order US-262527
I wasn't able to order some extras from the EU website and I had to order them from the US website and it is frustrating that I have to pay serious customs and shipment fees. US-262529 & US-262626

Svar från iROCKER
Great Stand Alone Pump
The new stand alone pump that doesnt need a battery or plug in works excellent and is stronger than using the backup battery. Pretty much pumps the boards up as quickly as the normal pump being plugged into my truck.
The package was damaged and the cup…
The package was damaged and the cup holder is cracked.

Svar från iROCKER
Really easy to get started
Really easy to get started! However, I wish it came it a quick start instruction guide just to make sure I was doing everything correctly. First trip on the water was a great success!
Best paddle board in the market
I purchased the iRocker All-Around 10' paddle board in July 2022 and made countless great memories with it on the water with friends and family. Unfortunately, it ruptured unexpectedly during a recent beach outing. I reached out to iRocker customer service, and Kyra responded promptly. She was exceptional—handled everything professionally, reviewed my photos, and without any hassle, issued me a brand-new upgraded board.
I’ve rarely seen this level of integrity and commitment to quality. iRocker truly stands behind their product and warranty. I highly recommend iRocker to anyone in the market for a paddle board or accessories. Their gear is well-built, reasonably priced, and backed by outstanding customer service. Definitely check them out.
La experiencia ha sido maravillosa
La experiencia ha sido maravillosa, la mejor garantía que hemos tenido jamás de un producto como este.
Se recomienda al 100%
I love my new board
I love my new board. It’s great for fishing and leisure paddling with my dog
I was just dissatisfied that it did not come with a carry bag as my boards in the past all came with backpacks
The paddle board is awesome
The paddle board is awesome. The car pump is great! The inflatable kayak seat seems cool, but lacking instructions makes it a real pain…I still haven’t really figured out how to properly install it and can find no resources.
fast shipping and great communication…
fast shipping and great communication on when to expect it
Portable battery for iRocker pump…
Portable battery for iRocker pump delivers! As advertised, we get just over 2 SUP fills per charge! Totally worth it!
Service
Answered the phone and willing to help. All too simple, yet rare these days. Thank you.
I was noticing a slow leak in my board…
I was noticing a slow leak in my board and was trying desperately to find where it was coming from. I did the soap test on all of the seams and the valve. I never could find where the leak was coming from, until last Friday, I came down to the dock and noticed that it was significantly deflated.I also saw a complete seam failure of about 2 inches in length. I submitted a video to I rocker and Britney and Kyra were so kind in helping me quickly get it replaced. I was lucky that it was still under warranty.I was very pleased that a replacement came in four business days. I hope this one will last at least three years. Not sure go back to an inflatable in the future, but I am happy with the I rocker
Highly recommend
We have tried several pumps and this is the only one that works great, and fast
Defective equipment …
The order was shipped and received promptly. However, the inflation device overheated at 3.89 psi rendering it useless.

Svar från iROCKER
Great experience
Easy to order online. The customer service was friendly, responsive, and knowledgeable. Next day shipping
Quick and helpful service.
Super fast ordering
Super fast ordering! I needed a new paddleboard and this package came with a new electronic pump that I also needed--which had burned up after 3 years of service. The entire process was super quick. I would recommend adding to the package the carrier strap that we used to be able to get. Otherwise. Great!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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