iROCKER Omdömen 

4 555
TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Within a short time after I reached out to IRocker, Brittany replied with a funny engaging message that let me know she heard my concern and that she was asking superiors to find out how t... Se mer

Betygsatt 5 av 5 stjärnor

I placed an order for a replacement fin and unfortunately an incorrect item was sent. I reached out to the iRocker customer service team and received a response very quickly. They resolved the issue... Se mer

Betygsatt 5 av 5 stjärnor

I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Se mer

Betygsatt 5 av 5 stjärnor

Excellent communication from staff! Canada Post decided my package needed a 9 day layover, somewhere. CP informed me the package was likely lost in transit. As soon I notified iRocker (Thanks Bri... Se mer

Företaget har svarat

Företagsinformation

  1. Friluftsbutik

Skrivet av företaget

iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

5 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 60 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(4 555)

78 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great Customer Service

iRocker was great work with with. There was an ordering glitch with an accessory, but Kyra and the support team were on it and resolved the issue for me. I will definitely be going back to iRocker as I further accessorize my SUP, like with the kayak conversion kit.

4 juli 2025
Betygsatt 1 av 5 stjärnor

The expected arrival date has been…

The expected arrival date has been delayed, and it didn’t arrive in time for the original planned use.

3 juli 2025
Logotyp för iROCKER

Svar från iROCKER

Hi Keita - Thank you for your feedback! We aim to be as transparent as possible with our shipping timelines, which are clearly outlined on our website and during the checkout process.Orders typically process within 1–3 business days.* Once shipped, delivery takes an additional 3–5 business days, depending on your location.

A member of our Customer Experience Team will be reaching out shortly with updated tracking information.

We truly hope you enjoy your order!
— The iROCKER Team

Betygsatt 4 av 5 stjärnor

Seem to be out of fins a lot of the…

Seem to be out of fins a lot of the time. Also the small piece breaks that holds the fin in but the fins fine you have to buy a whole new fin for that one piece. Which then might not be in stock. I chose a black fin just because I need one asap. My previous order I ordered river fins since they said fins come with the piece but they didn’t not. Pretty confusing and disappointing. The boards killer though. Thanks for the rant that probably won’t change anything but who knows.

30 juni 2025
Betygsatt 1 av 5 stjärnor

The replacement paddle I ordered didn't fit!

Be VERY careful ordering replacement paddles. Was willing to pay the expensive price, but then my kayak blade didn't fit the new paddle. I didn't feel like the website was super clear about that. Returning and will just purchase less expensive accessories elsewhere from now on because they are making me pay shipping costs to return it.

30 juni 2025
Logotyp för iROCKER

Svar från iROCKER

Hi KD - Thank you for your feedback! We apologize that the product description wasn’t as clear as it should have been. We always aim to be as transparent and detailed as possible when it comes to product compatibility.
If you’re ever unsure, our Customer Experience Team is always here to help and happy to assist with any questions.

Best regards,
The iROCKER Team

Betygsatt 3 av 5 stjärnor

OK, but...

I like that iRocker offers a bungee cord replacement (the one from my 2021 board has rotted), but one of the reasons I wanted to get one from the company is that I had hoped there would be a shrink sleeve to go over the knot after I tied it, like the original cord has . Now, I still have to hunt down that and likely purchase way more than I need for this task. I also didn't need straps but I had to get them, too = waste.

30 juni 2025
Logotyp för iROCKER

Svar från iROCKER

Hi Marisa - Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts. We’ll be sure to pass this along to our team as we continue to improve and consider future replacement bungee options.

Thanks again for being part of the iROCKER community!

Best,
The iROCKER Team

Betygsatt 1 av 5 stjärnor

Over a week and no progress

It's been over a week and ups still doesn't have the package. Even for a holiday week, that's not great.

2 juli 2025
Logotyp för iROCKER

Svar från iROCKER

Hi Joe - Thank you for your feedback! We aim to be as transparent as possible with our shipping timelines, which are clearly outlined on our website and during the checkout process.Orders typically process within 1–3 business days.* Once shipped, delivery takes an additional 3–5 business days, depending on your location.

A member of our Customer Experience Team will be reaching out shortly with updated tracking information.

We truly hope you enjoy your order!
— The iROCKER Team

Betygsatt 3 av 5 stjärnor

My shipment was missing the carry strap…

My shipment was missing the carry strap and having to communicate with an AI bot to try and fix it is not so great. That said I love the board!

2 juli 2025
Logotyp för iROCKER

Svar från iROCKER

Hi Bradley - Thank you for your feedback, and our apologies that a carry strap was missing from your order. A member of our Customer Experience Team will be reaching out shortly to assist you further.

Best regards,
Your iROCKER Team

Betygsatt 1 av 5 stjärnor

Terrible product

Terrible product. Three SUPs went flat for no reason

10 juni 2025
Logotyp för iROCKER

Svar från iROCKER

Hi Bill - Thank you for your feedback! We are sincerely sorry to hear you experienced issues with your board. A customer experience team member will be reaching out asap.
-Your iROCKER Team

Betygsatt 1 av 5 stjärnor

Late delivery

I’m sure the product may be fine once I receive it but my problem is that you claim 3-5 business days for delivery yet it’s day 9 and still haven’t received the items. I ordered them for a trip with time to spare but had to leave without them. This is common practice with vendors now though. I should have known better!

30 juni 2025
Logotyp för iROCKER

Svar från iROCKER

Hi Hurston - Thank you for your feedback! We aim to be as transparent as possible on our website and at checkout regarding processing and shipping times.

iROCKER inflatable boards and gear typically process within 1–3 business days.* Once processed, please allow 3–5 business days for delivery. Delivery times may vary depending on your location. You can find more details here:
https://irockersup.com/pages/shipping-information

Our team will be reaching out shortly with your tracking details!

-Your iROCKER Team

Betygsatt 2 av 5 stjärnor

Product Quality & Customer Service Unsatisfactory

Stars are based on quality of the product and customer service.

Originally purchased both pump and board in April 2024.

When the hose broke in June 2025, I reached out to iRocker to see if they would honor the year warranty despite being just over 2 months past expiration.
No dice.
Apparently $20 for a new hose is more important to iRocker than customer satisfaction.

25 juni 2025
Logotyp för iROCKER

Svar från iROCKER

Hi Laura - Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be when a part breaks after the warranty period ends.

Our warranty policies are in place to ensure consistency and fairness for all our customers, and while we do our best to be as accommodating as possible, we must also follow those guidelines.

Your input is valued, and we’ll be sure to share it with our team.
-Your iROCKER Team

Betygsatt 5 av 5 stjärnor

This is my second iRocker SUP in 3…

This is my second iRocker SUP in 3 years. I still use the first one, but like to bring a friend along so I bought another. I am impressed with the improved deck pad. My dog loves to ride along using the board as her launching pad to swim. The deck on the Cruiser is perfect for her.

5 juni 2025
Betygsatt 5 av 5 stjärnor

Question about replacement parts

I had a question about replacement parts and Brittany immediately responded. She also looked further into options to find the best solution for my needs. She was amazing and I'm even more happy with my board knowing the support that is available if anything comes up. Thank you, Brittany!

2 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

GREAT PRODUCT AND CUSTOMER SERVICE

I've had 2 iROCKER boards and an electric pump for 4 years. They have been sturdy, durable and have worked flawlessly. Recently, my electric pump died, after YEARS of service, saving my arms for paddling. I called iROCKER to see if there was a was to troubleshoot it, and there really wasn't - so I asked for a discount code, never hurts to ask. AND THEY GAVE ME ONE!!! I did a lot of research before I purchased these boards and pump - I have been thrilled with the performance for all the gear and always recommend the products whenever I take friends or clients out on the water. The boards are super stable and that makes it easy to teach new paddlers. Thank you iROCKER for the great gear, the discount - I'm excited to try out the new portable battery that was bundled with the new electric pump. CHEERS!

25 juni 2025

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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