iRocker SUP Omdömen 

bought a sup a while back and absolutely love it!

I have bought 2 iRocker nautical SUP boards in the last year. We loved them. We’ve not had any problems at all. They arrived quickly with a free Kayak conversion kit and electric pump. We’ve used them a lot, until our car was broken into and one of them was stolen. I wrote this situation on the iRocker Facebook page that I follow and how I had bought them with money I had early working extra hours during the pandemic as a nurse. A lovely man from iRocker in the US contacted me privately and organised a replacement board to be sent to me in the UK, as a present. It arrived last week and I just wanted to say how humbled I am with the generosity. They sent me an upgrade to an all round board. Thank you so much iRocker. You Rock!

I had read the reviews of this company (US one) and decided I was happy to purchase a board. I then read this uk page and immediately was overcome with panic that the boards would not arrive and £800 would be down the drain. I am happy to say that our boards arrived well packaged and all together, they arrived promptly easy to put together and good quality. I can't wait to go out on them again! Some minor issues with the grip layer being slightly bubbled at the edge but nothing that would not make me buy again!

Hi, I ordered my iRocker All Around 11" on 31 August (over a month ago) and have only received the pump. Has the board and paddle got lost in the post? No response from customer service, no one picking up the phone. Really disappointed. My order number is 17346 - I look forward to hearing from your customer services team. I'd like a refund please.

I have read a few negative reviews, but I am having major issues with another SUP company similar to these, but not iRocker.

I Ordered a Nautical board and it was delivered in 4 days. Really no issues at all.

Board came well packaged and everything fine. We have used it a few times in last 3 weeks and I have to say how impressed I am at the quality and value for money.

I expect to buy another board in a few months and iRocker are on my list. Hopefully the service will be as good next time!

Previously wrote about poor customer experience, now on first trip to use board the carbon fibre blade snapped whilst in use and one of the screw in points is hanging off! Very poor workmanship and defective equipment.
To add insult to injury they have NO customer service number to call and never answer an email….
If considering this brand, I would think twice….
For anyone at irocker here’s my order number #17456, feel free to get in touch!

i have never been so disappointed in a company as i am with you. no customer support i place my order on the 23rd so i would have the board for the bank holiday weekend. it didn't even get processed. then i had an email from some one called mat saying my part order would be sent and would be with me on 31st no show its still sat waiting to be handed to dpd. reading all the reviews on here you are basically lying on you wed site with this statement ( WE INTEND TO PROVIDE YOU WITH THE BEST PADDLE BOARD AND CUSTOMER SERVICE EXPERIENCE. PLEASE FEEL FREE TO CONTACT US WITH ANY QUESTIONS, CONCERNS OR FEEDBACK.) FAST FREE SHIPPING

17007
17046

Nautical 2021 10.6 sehr günstig ergattert für nur 379eur im Angebot. Sehr gute Preis-Leistung-Qualität.Eine Finne war nicht dabei aber dank Deutsches Support und Lager wurde sofort nachgeliefert. Vielen Dank an Irocker

Frustrating - I ordered with this company after narrowing choice down to 2-3 companies. Chose this company as UK page stated ‘in stock’. Order placed on 1st May and paid in full. Now 14th May and no sup but accessories arrived. Have been in touch with the company via email and phone but not had an explanation as to how their site can say ‘in stock’ but still fail to send item. Needed item for imminent trip and I definitely feel let down.

Update is that I have asked for a refund as situation not resolved. No point saying an item is in stock then 3 weeks later still no delivery.

I ordered a SUP from iRocker & when it arrived it was covered in dirty marks, scuffs, pen marks & the seams weren’t stuck properly. The paddle also had chips on it & one had been obviously repaired. I emailed iRocker on Tuesday, as I wanted to give them the opportunity to redeem themselves. Unfortunately they’ve done the opposite, so I now on Friday afternoon, won’t hesitate to name and shame. I have received absolutely no acknowledgment since my email on Tuesday evening. I called yesterday to be told it had been referred to head office in America & to give them a few hours as they’re 5 hours behind the UK. I decided last night that I just want my money back & will be shopping elsewhere, so I called them just now to request said refund. I was told that this cannot be arranged by the UK office & has to be dealt with by America. The guy I spoke to (Conner) said there was no point him emailing them again as his email would just be at the bottom of the pile & my email would be dealt with first. I quoted their own timescale of 2-3 days response to him & he told me that he couldn’t do anything unless I still hadn’t heard from them by Monday, as 3 full days would be post 5pm today. I queried that they must have a standard returns process & he again said I’d need to speak to America. I tried to give him some feedback about how this experience has put off my partner from buying from them & I would be leaving a bad review online, he then said that he felt the conversation was not constructive & he would therefore be ending the call and hung up on me. Disgusting customer service & poor quality products. Avoid at all costs.

DO NOT BUY from this company.

They are advertising that they have stock and they clearly don’t. It’s a fraud to take our money which I am trying to get a refund for now.

We ordered a few weeks ago with the said item “in stock” as we are going away so wanted this for my sons birthday present and so he can use whilst we are there.

We had zero contact from this company after the order and after multiple calls chasing it up , (spoke to Connor and a very sarcastic Rob who was pretty much like “what do you want me to do about it” said no stock will be in next month.

We asked to speak to a manager 3 time’s and have been told they are calling us back, yet we receive no calls at all. I just hope Irocker in the USA see what sort of distribution centre the are using and close them down and they are spoiling which looks like a good product.

Disgusting customer service you should be ashamed

I called irocker to check they had stock on a Tuesday am, the lady on the phone confirmed they did and I would have two sup’s by end of Saturday, so I ordered them online whist she was on the phone and received a confirmation email, no sup’s arrived, no contact nothing.

I called on Monday am and after eventually getting through was told they where both out of stock, complete lack of communication from this company what a joke, I wouldn’t have ordered them if I was told they where out of stock.

Annoyed as I was taking the sup’s on holiday, thanks irocker☹️👎🏻

(Sorry Nathan if I gave you a hard time on the phone call, you handled it well)

Ordered 2 irocker cruiser stand up paddle boards (SUPs) from their website. The website showed they were in stock and clearly stated that all SUPs had already cleared customs and were despatched from their Devon UK warehouse. The first arrived 2 days later but the second did not appear. We were dissapointed as we'd hoped to get out that weekend so called to check on it and was informed that 2 were despatched and the second should arrive 1-2 days later as the courier sometimes separates deliveries. 2 days later, nothing has been delivered so called again. Told it's definitely coming so waited another couple of days. Called again. This time was informed that there was a mistake, the second board was out of stock in the UK so was not being despatched from the UK it was coming from Germany. The lady I spoke to even said she'd looked at the tracking information and it would be with us by Thursday. I was s bit annoyed it was coming from Germany as their website stated UK orders were despatched from the UK warehouse, but was glad that it would be with us before the weekend as we'd already cancelled our plans once. Unfortunately the weekend came and went and no SUP appeared. Called and emailed again on Monday (11 days since the order was placed). This time I got someone who told me the truth. Our second board was never in stock, never despatched, was never being shipped from Germany. Everything I had been told on previous calls was a lie. My only option now was to get a refund and if I'd like try to reorder when the boards 'might' come back into stock next month. No apologies, no embarrassment that they'd taken our money and lied to us repeatedly, no offers to put us at the top of the waiting list when the boards came back into stock, just 'take your chances with everyone else'. Extremely poor customer service and a general air of 'these things are flying off the shelves so we don't give a hoot'. I lost it with them and only then did they offer to give us the £60 discount on buying 2 boards on the one board we had received. A small discount that doesn't make up for the disappointment, time and energy taken to resolve this. Worse still, we have been left with one board and been unable to get another as there has been a surge in purchases following covid and the decent makers are now out of stock. Cheers irocker!