IQAir Omdömen 12

We purchased three IQAir HealthPro units for our home and expected premium performance from a company that markets itself as “hospital grade” and “Swiss engineered.” What we did not expect was that two of the units would suffer structural failure during normal filter replacement and that IQAir would refuse to resolve the issue despite over 15 emails and full documentation.

Here are the facts of what happened:

1. During routine filter changes exactly as instructed in IQAir’s manual, the corner posts and lower housing on two units cracked and separated. This was not cosmetic damage. The frame lost integrity and the units became unsafe to move or operate normally.

2. We sent IQAir full documentation including high resolution photos and video.
In IQAir’s own written response, they acknowledged that:
• The damage “does not appear to be caused by excessive force or user damage.”
• The units were “not safe to transport in their current condition.”
• The condition shown “constitutes structural failure.”

These are their words, not ours.

3. Despite that written acknowledgement, IQAir repeatedly refused to escalate the case and instead kept looping us back into generic repair scripts that do not apply to structurally compromised units. We requested a supervisor multiple times and were ignored or rerouted to the same department.

4. The structural failure happened inside our home, where we rely on clean air due to health sensitivities. Instead of urgency or accountability, we received delays, misdirection, and contradictory replies.

5. After providing every piece of evidence requested, IQAir still refused to offer a meaningful resolution, replacement, or proper escalation. At this point, the experience has been unacceptable for any family trying to maintain a safe living environment, let alone from a company selling itself as a premium health product.

We expected reliability and integrity.
Instead, we received structural failure under normal use, written admission of defect, and zero follow through.

If you're considering IQAir for your home, especially if you have health concerns, I strongly advise reviewing other consumer reports and noting how they handle cases involving actual product failure. Premium price means nothing if the company refuses to stand behind its own hardware.

First of all, these are technologically outdated devices from a company that positions itself as Swiss, although it operates out of Germany, and the devices themselves are manufactured in China.
Second, the quality of the device’s monitor corresponds to technology that is at least 15–20 years old.
Third, there is absolutely no communication with customers. They never respond to any written inquiries and do not address any claims regarding device defects.
In summary, you are purchasing an outdated piece of technology at a grossly inflated price, and if it fails at any point during its service life—including upon receipt—you will be left with nothing. That is, you will receive no assistance whatsoever, and the device can only be thrown away, as it will not be replaced under any circumstances.
Conclusion: a big, emphatic DO NOT RECOMMEND.

Have been struggling with accessing my account information on IQAir site for months specifically loyalty awards. Called today to address issue. I have been on the phone approximately around hour or more without any resolution. Told several times they can't really fix the issue, not sure what is wrong, supervisor not responding to Customer support person to assist. Suggested I try changing browsers and that was the best they could do. When I asked how they would follow up with me she said just try changing browsers. Well I did and guess what it didn't work. I would say for get their customer loyalty program or their ability to manage their own website. Up until this moment I was very impressed with this company. I own a GC series and it is a great product, but based on today if another company catches up, Im switching.

I purchased the AirVisual Pro Indoor Monitor in Feb 2025, and the AirVisual Outdoor Monitor shortly after. They both seemed to work fine for a few months. The Outdoor monitor started disconnecting randomly recently. I have to recycle the power to get it back online. I contacted support a few times and they said it sounds like a Wi-Fi issue. Once connected the Wi-Fi signal is strong at least 80-90%, plus other devices near it have no issue at all. So, my opinion the connection is fine. Support won't exchange it and told me to use a direct ethernet connection. That pretty much defeats the wireless purpose, correct?? I'm not pleased with IQAir support and definitely won't recommend this device and continue to use my AirGradient sensor instead.

Severe Data Failures and Unacceptable Customer Service
Since February 12, 2025, there have been repeated data failures from the manufacturer. Since then, my IQAir Outdoor device has stopped functioning properly. The particle count has been 100 to 200 times higher since that day. The measurements are no longer reliable. PM1, PM2.5, and PM10 have all increased at the same rate since that day, as has the particle count. This was not the case before.
For me, it is clear that the device was rendered useless due to the server issues. Unfortunately, there is no information on the manufacturer's website, nor do they respond to support requests. Their support team completely ignores all incoming emails, whether you want to purchase something or need help with a problem.
Paying €350 for such a catastrophic customer service experience and having the company force unreliable data onto my device, making it unusable, is absolutely unacceptable. Until this week, the device worked very reliably for months, but the manufacturer has now rendered it completely useless.

I bought an air quality monitor which stop working in 2 weeks. I have wrote multiple requests on their web site form, i have also sent emails - no answer nowhere. Zero customer care, not recommended

I've purchased an Air monitor system which is a hassle to set up. I got tricked by YouTube videos, but the air monitor received is not user friendly. Trying to reach someone at the company is a tiring task as I sent numerous messages to them to send me a label so I can return the device to no success. Save yourself a headache and a few hundred dollars and find a better company to do business with. My next step is to have AMEX charge back my purchase and return my money being they're impossible to communicate with or get a response from

DO NOT BUY -

The air filters have the WORST ui/ux interface. The product is cheaply made. The wheels broke and the third day. The shell is so flimsy you cannot move the air filter. For the price, its an ABSOLUTE RIP OFF.

I own multiple IQ Air Health Pro/Plus units. These are $900 machines which require $300+ in filters every time they are due for replacement (say 6-18 months depending on how much you use them, don't quote me). It's very expensive to own and operate because of this. Having said that, I do feel the products do a good job which is why I own multiple units. I'm giving them 1 star out of 5 because "0 stars" isn't an option. I requested a warranty replacement on two of the trays as the rubber seal/gaskets deteriorated over the years. They offer a 10 year warranty, so I expected they'd cover them for such an expensive unit (and well, because the filters are expensive, so if they replace my trays under their promised Warranty, I'll still be able to use the unit and buy the expensive filters). Low and behold, after having given them pictures of my unit, the serial number, and Amazon receipt, they tell me the unit is "not under warranty". I bought the unit brand new from Amazon less than 10 years ago, and the trays I'm asking to be covered are inexpensive... maybe $35 each I believe they quoted me. So for $70, they've alienated a customer by refusing to honor the warranty on a $900+ air purifier that requires $300 in filters annually... What a weird thing to lose a customer over, right? For this reason I think they're a poorly run company with bad customer service reps / warranty reps. They should stand by their products, make "cheap repairs" easy to achieve, and maintain their customer base.... afterall, I have told people "IQ Air is the best" over the years... before ever needing to contact their Warranty department. Now... those word of mouth referrals disappear, and I have to say "Product is good, but expensive, and hope that you don't need a repair under warranty as mine wasn't honored". That's bad.

Un site purement commercial ! Marseille est en alerte pollution à l'ozone ce jour (arrêté préfectoral) mais sur leur site la qualité de l'air est bonne. Mais on peut vérifier en devenant contributeur et en achetant un capteur d'air pour 320e ! A mon sens une véritable arnaque.

Products just up and died. Bought two air monitors. One indoor one outdoor. And I bought some masks. Indoor monitor over heated so badly I thought it would melt. The back then fell off. Outdoor monitor just died. And the masks just didn’t work. That is did keep out dust and unable to breath with them on. Oh and I bought these products a little over a year ago.

Horrible tech support and too many bugs in their system. I've tried reaching them through support tickets, or online chat. I even emailed the CEOs of the company. No response. Nothing works.