All staff were very helpful, smiley,and encouraging, without being in any way "sales" people. Vast range of frames to choose from...with unusual colours/styles! Ordering and collection services ar... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering online was so easy as IOLLA had my prescription already. You can also have them posted if not able to get into store. Love the glasses and will definitely be ordering another pair soon. Thank... Se mer
Företaget har svarat
This was my first experience visiting IOLLA . The moment I walked through the door of the Glasgow city centre store. I got the impression I had found the right place to purchase my new glasses. A beau... Se mer
Företaget har svarat
As always, Iolla, is great. Staff, lovely, helpful, and the premesis, does, not feel, as if walking into a normal opticians, for your glasses, You, can try, on the frames, gorgeous, so different. And... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Kontaktuppgifter
Glasgow, Storbritannien
- 0141 334 9044
- help@iolla.com
- iolla.com
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tell me my glasses ready in 4 day…
Tell me my glasses ready in 4 day working and came ready in 2 weeks
29 juni 2026
Svar från IOLLA
We're so sorry your glasses took longer than expected Michael! We do always aim to get all orders to our lovely customers within 12 working days so I am sorry to hear you were told the wrong information. I can see that our Customer Support Team have already reached out to apologise and offer a gesture of goodwill. We'd really love the opportunity to make you another pair of glasses in the future and show you we can do better next time
Staff and service fantastic!!
25 juni 2026
Svar från IOLLA
Wow, this is so fantastic to hear Sheonagh! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Ordering online was so easy as IOLLA…
Ordering online was so easy as IOLLA had my prescription already. You can also have them posted if not able to get into store. Love the glasses and will definitely be ordering another pair soon. Thank you IOLLA.
11 juli 2026
Omdöme utan inbjudan
Svar från IOLLA
We’re delighted to hear you had a great IOLLA experience Carolyn! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Svar från IOLLA
Hey Dean, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Very good spec offering and friendly…
Very good spec offering and friendly service. Pleased with specs chosen.
11 maj 2026
Svar från IOLLA
Hey, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Got very bored with wall to wall…
Got very bored with wall to wall designer badges stuck on frames & then offered at one off discounts so was pleased to see an alternative.
My experience is all positive - staff - designs I like - sensible understandable price - excellent varifocal lenses
26 juni 2026
Svar från IOLLA
Hey Douglas, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Svar från IOLLA
Hey Francis, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Svar från IOLLA
Hey Joanna, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Very informative staff
Very informative staff, quick turnaround (even though my glasses were delayed) kept updated with no surprises
25 juni 2026
Svar från IOLLA
Wow, this is so fantastic to hear! I’ll be sure to pass your kind words onto our team, I know they’ll be delighted.
Svar från IOLLA
Wow, this is so fantastic to hear Angus! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Ethical & local
I love an honest company and straightforward service! And they’re Scottish, no less.
25 juni 2026
Svar från IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Svar från IOLLA
We’re delighted to hear you had a great IOLLA experience Gillian! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
The staff were very helpfull
The staff were very helpfull, the price was better than anywhere else.
24 juni 2026
Svar från IOLLA
Hey Christine, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Disappointed
Long wait times were very disappointing, prices are not competitive and frames are not worth the extra effort needed to browse their stores after the opticians
24 juni 2026
Svar från IOLLA
Hi Rebecca, we’ve looked into your order and we can see that it did take our full maximum delivery timescale of 12 working days. We usually hope to deliver our orders faster than our full delivery time but unfortunately in this case I can see the hand-dipped prescription gradient tint lenses took longer to perfect than we’d have liked. Our customer support team have reached out by email to learn more, and see if we can do anything to turn this around for you.
Very happy customer
Fabulous service they tracked down a frame that is no longer for sale for me and sent me my new glasses by post
24 juni 2026
Svar från IOLLA
We’re delighted to hear you had a great IOLLA experience! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Brilliant
Brilliant, friendly service from the team at the Bruntsfield store in Edinburgh. Needed new glasses quickly and they delivered brilliantly. Would definitely recommend.
23 juni 2026
Omdöme utan inbjudan
Svar från IOLLA
Hey Hazel, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Svar från IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
I love Iolla glasses!
I love Iolla glasses!
I have a small face and find it difficult to get nice specs at a reasonable price but not any more. I mentioned to the sales chap (Richmond store) that I had a small face and he produced a box full of different beautiful frames. I am now the proud owner of two pairs of specs that cost £85 each.
2 juni 2026
Svar från IOLLA
We’re delighted to hear you had a great IOLLA experience Judy! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Svar från IOLLA
Hey David, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
One telephone call and I had ordered my…
One telephone call and I had ordered my vari focal sunglasses. As a previous customer with my prescription still in date it was just a matter of choosing a new frame.
23 juni 2026
Svar från IOLLA
We’re delighted to hear you had a great IOLLA experience Eilish! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Detta är Trustpilot
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