Invision Technology Omdömen 1 323

EXCELLENT service!

I broke a plastic part on my monitor arm (my fault) and contacted Invision to see if they could sell me a spare.

They got back to me really quickly to tell me that they don't sell parts, but would see if they could find one.
Next day, I got a message to say they'd got one and would send it free-of-charge and it arrived today as promised.

The monitor arm is great, but the customer service is superb - Thanks!

Anne from Customer Care is amazing in her advice - she really does know her (Tv Bracket) onions! I had a fairly complicated tv frame issue with a big heavy non-VESA Sony Bravia. She advised which two Invision products to buy but also pointed the way for buying a small 3rd party bracket conversion kit. I installed the whole lot ands everything worked beautifully. Thank you Anne and Invision for the quality of your products.

Although my enquiry was of a minor nature, Lorna proved a very good ambassador for the company in providing exceptionally helpful service.

Invision helped me out with some parts for a product I purchased 5 years ago for nothing!
Lorna was very kind and helpful.
Other companies could learn a lot from these guys!

Great piece of kit. Just the job. I solved some real problems with our tv. Thanks

Located the TV bracket online, ordered from Invision with no difficulties, arrived next day.
This is a well made product and is simple enough to assemble and attach to the TV and wall. I did have to play around a bit with attaching the extension plates, the instructions could have been a little clearer, however it was soon resolved.
Would definitely recommend as the quality is great, the price is very competitive and delivery could not be better.

Speed of posting
Value for money
Exceptional service by staff in clarification
Of my needs

Exceptional customer service. I had a bit of a problem with one of the desk clamps for my dual monitor arm which basically rendered the whole unusable so desperately needed a replacement clamp. Anne went above and beyond with helping me get the parts I needed.

We bought 2 tv brackets about six years ago and we bought a new tv this year. The old base plate for the bracket did not fit on the new tv. I contacted invision to see if they could help me but I was not very hopeful but they came back to me within a day. A week later I received the new baseplate that fits my new tv completely for free. Excellent service!

Got the product on Amazon and it's great! Totally game changer for desk organization. Had a problem with the Dual Monitor Arm almost 3 years after buying it, and the customer support was awesome. Sent me a new one and treated me very good. 100% recommended!

The product design is perfect for our need. I was pleased with the quality, it seems sturdy and durable.
The assembly was mostly straight forward, though I think could have been made simpler with some extra nuts (i used my own to secure a tray).

When I reached out about the issue I was facing with my Invision monitor arm, it was immediately resolved by Victoria by sending a replacement and since then it's been working like a charm.

I bought an MX200 monitor arm to fit a 2nd monitor to my laptop desk. The arm is very sturdy and easy to fit, allowing easy adjustment of position for comfortable viewing.
I also ordered a NV100 Adapter Kit to fit a lightweight portable monitor, not realising the monitor was too thin to fix securely.
I raised a query with Invision's customer service who replied promptly. A simple and neat solution was found using some small M4 plastic-headed thumb screws. Invision offered compensation to cover the expense, but this was declined as the cost was minimal and I'd probably over-complicated the task.
I'm very happy with my purchase and reassured by Invision's excellent UK-based customer service.

Excellent customer service, they were very helpful ensuring I got the best product to suit my monitor. Aftersales customer service was also top notch. Highly recommended.

I love the monitor mounts I bought several years ago but lost a part in my recent move. The Invision customer team quickly helped me identify the part and sent it to me at my new home. Everything was handle via email. Fantastic experince.

Amazing customer service and fact dispatch