In the Garage Omdömen 

211
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I bought Ultimate Outdoor Car Shield 18' to store an E30 M3, took one size larger as I wanted some space to move around the car. Fantastic customer care, helpful and reactive. Fast delivery, super e... Se mer

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Betygsatt 5 av 5 stjärnor

Reporting back after using the garage for 8 months. It survived a brutal New England winter on Nantucket Island, off the coast of Massachusetts. No snow accumulation despite two major storms and zero... Se mer

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Betygsatt 5 av 5 stjärnor

Upgraded from my Outdoor Car Shield to 2 Next Gen Ultimate Outdoor Car Shields for my 2 Classic Mustangs. Fantastic products, so easy to install. Easier than the Outdoor Car Shield to use on a d... Se mer

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Betygsatt 5 av 5 stjärnor

Pricing was extra competitive. Communication was excellent. A few of the minor components failed within two years and Filippo did not hesitate in sending replacement fans and power supply. His produ... Se mer

Företagsinformation

  1. Biltillbehör

Skrivet av företaget

Our products set up in minutes and guarantee nothing touches your car. Continuous filtered airflow reduces condensation keeping your vehicle dryer, safe and clean


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

211 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,8

Alla omdömen

(211)

46 omdömen under de senaste 12 månaderna

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Betygsatt 4 av 5 stjärnor

Happy with the garage, it looks good

Very happy with the garage, it solves the problem i had and had ensured that my classic car is out of the rain.

However for the price there are a few things that i would expect a little more of; the power cable is so short, we had to place the garage very close to where the power source was, the instructions didnt explain or show this properly (what connections needed to stay where), i would have liked an option for a longer lead, also the instructions are literally 3 sheets of A4 printed paper, these could be improved with more pictures because although its easy to put up i had to keep going back to the instructions checking how the fan had to fit in. The most worrying part was the zip as it had appeared to have come off the track on both sides, it was easy to fix but again the instructions didnt mention this at all. The other possible issue which i havent solved yet is windy conditions - the instructions say that the garage shouldnt be used in winds over 22mph, but it doesnt explain if this is with a car inside or not and what to do, should it be deflated or completely taken away. We have just had winds in excess of 22mph and i kept it up and it seemed to manage very well. I will be ringing the shop to hopefully find out why they mention this in the instructions as 22mph seems quite low especially with the storms we have been having lately.

All in all a great product, i would just have liked better instructions which sounds mad but i felt i had to figure it out mostly myself

5 november 2024
Logotyp för In the Garage

Svar från In the Garage

Hi Wendy, thanks for your review. We are working on new instructions and set up videos.

Betygsatt 5 av 5 stjärnor

Outdoor car cover/garage

The instructions could have been clearer when it came to the internal fans as it was alot easier to attach the foam filters to the fans after attaching the stiffening section that held the fan flap out.

15 november 2024
Betygsatt 5 av 5 stjärnor

fairly easy process

fairly easy process; your suggestion for 2 people is right on as it was much longer for just one person to set up. the hardest part was unsticking the plastic from itself....maybe a better packaging by your company tp avoid this problem/

3 oktober 2024
Logotyp för In the Garage

Svar från In the Garage

Hi Frank, thanks for the feedback. We will definitely look into that.

Betygsatt 5 av 5 stjärnor

InTheGarage the perfect cover for your car

It’s exactly the product that was expected—easy to assemble with quality materials. However, the fans are a bit too noisy, and the plugs could be better designed to accommodate both the AC adapter and a car battery charge maintenance.

4 augusti 2024
Betygsatt 5 av 5 stjärnor

Great product

Great product, great service!

24 augusti 2024
Logotyp för In the Garage

Svar från In the Garage

Thanks for your review Stephen. We are glad you are happy with the Car Shield.

Betygsatt 5 av 5 stjärnor

Awesome product

Awesome product! Easy to set up! Protects my car perfectly! Highly recommend!

9 augusti 2024
Omdöme utan inbjudan
Logotyp för In the Garage

Svar från In the Garage

Thanks for your feedback Joe!

Betygsatt 3 av 5 stjärnor

Great product but some issues with the…

Great product but some issues with the order. Delivery took longer than expected. I first got the pump, then the inflatable car cover. I had to request for the missing parts (fans, side screens, filter & repair kit). they came within a week but I had to pay custom taxes... I had to rewire the fan and AC adapter because of plug mismatch. Anyway, the commercial team is prompt to answer but the whole process could be bettered

27 juni 2024
Logotyp för In the Garage

Svar från In the Garage

Thanks for your review Xavier. We apologise for the 2 week delay in the estimated delivery and issues with the missing accessories. We will take your feedback into account for the future.

Betygsatt 5 av 5 stjärnor

Customer service excellent

Easy set up, performs and looks great. Customer support excellent. Followed through with phone calls and emails. Highly recommend!

25 juli 2024
Omdöme utan inbjudan
Logotyp för In the Garage

Svar från In the Garage

Thank you Deb for your review

Betygsatt 5 av 5 stjärnor

It’s easy to set up

It’s easy to set up. Seems to be made out of pretty good material .early days we’ll see how it goes. is there switch available to slow the fans down a little bit?

20 juni 2024
Logotyp för In the Garage

Svar från In the Garage

Hi Trevor, thanks for your review. You can add an inexpensive dimmer switch to adjust the fans

Betygsatt 4 av 5 stjärnor

I ordered this $3900 unit from Amazon

I ordered this $3900 unit from Amazon, and there's no customer support when I open the damaged box to find the entire air support system and the supply hoses missing. Not sure what else is missing, but I've now got this gigantic useless piece of vinyl sitting in my driveway that was supposed to be a protection for my classic car I just brought home from my parents house over 1500 miles away. I'm LIVID that there's no immediate customer service - tried the phone number on their website @ 10:30am EST on 6/18/2024, and couldn't even make out the recording. And, the amazon people are useless and do not support this product at all when there's missing items.
Now, I'm out $3900 and expected to shell out the same again in order to reorder the same unit because they don't support this unit whatsoever.
I was supposed to be getting another classic car in the future, and will now plan on getting something else since there's no help with these units!
*** updated review...
These guys handled the issue with the air pump and promised to send a replacement hose and adapter for one that was defective. Thanks guys.

17 juni 2024
Omdöme utan inbjudan
Logotyp för In the Garage

Svar från In the Garage

Hello Earl, we take customer reviews seriously so I would like to address the issues you mention. In terms of customer service response, we replied to your phone call 20 minutes after you called us and sent the missing pump express within 24 hours. As discussed, you purchased on Amazon and your first interaction was with them. They are not as fast as us apparently and we cannot control that. We have been in touch with you since and hopefully all your issues are solved. If not we ready to help. Thanks for your business.

Betygsatt 5 av 5 stjärnor

Your support team is one of the best

Your support team is one of the best, if not the best I have dealt with in over fifty years of dealing with support teams! Congratulations on hiring fantastic people. They deserve a raise!

17 april 2024
Logotyp för In the Garage

Svar från In the Garage

Dear Larry, your comments are highly appreciated!

Betygsatt 1 av 5 stjärnor

$3,000+ Inflatable Car Cover Lasted Less than 1.5 Years…Made in Guangzhou, China with No USA Support

I purchased the In the Garage 18’ Ultimate Outdoor Car Shield inflatable car cover, which currently retails for $3,199 at IntheGarage.com.

The inflation pump had issues right out of the box causing it to continuously run, risking the pump overheating and cover bursting. The second replacement pump frequently failed to inflate when air pressure was low, resulting in multiple scratches when the deflated cover repeatedly scraped the car’s paint with wind movement.

Other shortcomings included insufficient air circulation and excessively trapped heat and humidity resulting in melted interior vehicle buttons and mold growth, as well as high difficulty with ingress and egress of vehicles due to floor support tubes preventing doors from fully opening.

The cover is made in Guangzhou, China, and similar covers can be purchased on Alibaba for $700. I have seen similar covers made by Car Capsule in person, which appeared to be noticeably better quality. My cover developed more than 12 holes in the PVC material within 1.5 years of light driveway use. Below are my attempts at getting the cover repaired within the 2 year warranty.

Attempt #1) I contacted the owner of the company when 2 small holes were present, requesting him to repair the holes. The owner suggested I purchase various glues and watch YouTube videos on how to repair PVC. His suggestions did not work despite multiple attempts using various glues and methods.

Attempt #2) After the previous suggestions failed, he requested I bring the heavy and cumbersome cover, which fills an entire pallet when deflated, to some local PVC boat repair shops he suggested. I reside in the most tropical state in the USA with a multitude of boat shops, yet none of his recommended shops could repair the cover.

Attempt #3) After this failed, the owner requested I ship the cover in for warranty repair. I asked for the phone number and address to ship to. The seller was unable to provide this, as he has zero physical support presence in the USA, nor does he have dedicated subcontractors he works with. Their website claims to have support in Knoxville, TN, but that turned out to be a warehousing service that stores and ships goods for a fee.

The owner eventually claimed to have located a shop in Los Angeles capable of performing the repair, or alternatively I could pay to ship the cover to his actual place of business in Europe. By this time, my car had already been sitting out in the sun and rain for 3+ months and I’d lost confidence in the seller’s ability or knowledge in repairing these covers. The last thing I wanted to do was to package the cover up and pay for shipping only to discover the next shop was unable to repair it, similar to shops local to me. I requested a refund of the purchase price as a final attempt at resolution, but the company owner refused.

24 februari 2024
Omdöme utan inbjudan
Logotyp för In the Garage

Svar från In the Garage

Dear Andy, we take our customer concerns very seriously and look at it also as a way to improve. We tried several times to find a solution for you in line with our warranty and general common-sense good customer service. The defective pump was replaced promptly and free of charge. The pump cannot over-inflate or cause the product to 'burst' as there is 1) an air-pressure monitoring sensor with a maximum pressure beyond which is shuts off and 2) and overheating safety mechanism on the pump. The punctures in the product were apparently caused by the rubbing of the base on a non-smooth surface. Our instructions for use state: "It is recommended to protect the device with a protective material (i.e. foam or rubber layer) underneath and/or on top of the floor to avoid punctures from pebbles and other sharp objects" We provided patches for repairs which were apparently ineffective so we offered to have the product repaired as per the warranty. The warranty provides for repair of defective items but the product needs to be shipped to us in Europe or a local repair shop in the client's country. As you live in Hawaii and in order to keep the cost down for you we suggested a local repair shop. They were apparently unable to do the work so we found another solution for them on the mainland at our cost for the repair. As you can see, we made a very reasonable effort to accommodate and deal with this issue. We would still be happy to repair the product as per the warranty. Kind regards, In the Garage.

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service, and they returned my calls promptly. I purchased the outdoor model and it actually inflated in about five minutes. The inflatable colums and roof are sturdy and the structure appears well made, the included air pump is from a quality supplier. Have not yet hooked up the fans, overall I’m satisfied. Like alot of things time will tell.

15 februari 2024
Logotyp för In the Garage

Svar från In the Garage

We are glad you are happy with your Car Shield Paul

Betygsatt 5 av 5 stjärnor

Super fast shipping

Super fast shipping. Problem-free and friendly handling of complaints. Great product, easy to install, good quality!

17 januari 2024
Logotyp för In the Garage

Svar från In the Garage

Thanks Markus!

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