Recently following my wife passing, I called insurance line. The gentleman who I spoke with was very kind and accommodating. He made things so much easier. Once I sent all the information required I r... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... Se mer
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Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... Se mer
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Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... Se mer
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Företagsinformation
- Försäkringsbolag
- Olycksfallsförsäkring
- Handikappförsäkring
- Begravningsförsäkring
- Inkomstförsäkring
- Livförsäkringsbolag
Skrivet av företaget
Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.
Roy Morgan Customer Satisfaction Award Winners - 2018
Skrivet av företaget
Kontaktuppgifter
16/363 George Street, 2000, Sydney, Australien
- 13 77 87
- insuranceline.com.au
4,5
Utmärkt
633 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Svar från Insuranceline
Hi Susan, thank you for taking the time to leave such lovely feedback! We'll be sure to pass your kind words along to the team.
Very helpful and pleasant staff
25 september 2025
Svar från Insuranceline
Hi Tracy, thank you for taking the time to leave such lovely feedback! We'll be sure to pass your kind words along to the team.
They were very polite and helpful BUT I…
They were very polite and helpful BUT I wasn’t happy that I lost over $3000 because my policy was cancelled, should have had a phone call NOT SMS messages. Where I live we have been having a lot of issues with NBN the internet and our phone lines.
14 oktober 2025
Svar från Insuranceline
Hi Sue, we're sorry to hear this. Cancelling a policy generally means the coverage will stop from the date the policy is cancelled. No further premium deductions will be made.
Also to keep in mind, there will not be a refund to any premiums paid prior to the cancellation of the policy.
We could like to discuss this feedback with your further, please call our Customer Service team directly on 1300 880 750 or through this online form https://www.insuranceline.com.au/contact-us.
Outstanding service
Outstanding service, very patient with us as we made the decision. My wife also has a policy with you, that was the deciding factor.
24 september 2025
Svar från Insuranceline
Thank you for taking the time so leave such lovely feedback! We'll be sure to pass your kind words along to the team.
Insurance line review
Most helpful informative agent .respectful of our needs .very patient and jovial to make the experience easy and enjoyable.
12 september 2025
Svar från Insuranceline
Thank you for taking the time so leave such lovely feedback, Richard. We'll be sure to pass your kind words along to the team.
friendly staff
1 september 2025
Svar från Insuranceline
Thank you for taking the time to leave this review, Belinda. We'll be sure to pass this along to the team.
Svar från Insuranceline
Thank you so much for your kind words, Mary! We'll be sure to pass this along to the team.
Sympathetic, caring, efficient company.
I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave me all the information I needed to claim. Once I had the claim form, I supplied the relevant documents & the claim was processed quickly & efficiently. They even sent me a card & flowers. Recommend them unreservedly.
28 juli 2025
Omdöme utan inbjudan
Svar från Insuranceline
Thank you for taking the time to leave us a positive review, Peter! We appreciate your kind words and we're so glad we could help during such a difficult time.
Svar från Insuranceline
Thank you for taking the time to leave us a positive review, Glenn! We appreciate your kind words.
Superb service
On notifying the company of our mothers passing we received the following day a beautiful bunch of flowers and a condolance card.
The claim against her funeral plan was settled within two days.
An incredible and thoughtful service at a very difficult time, thank you
18 juli 2025
Omdöme utan inbjudan
Svar från Insuranceline
Thank you for taking the time to leave us a positive review! We appreciate your kind words.
Easy access and completion online
Easy access and completion online. No need for further call back or connection on phone.
4 juli 2025
Svar från Insuranceline
Thank you for taking the time to leave us a positive review, Ariston! We appreciate your kind words.
thank you for making things so easy
thank you for making things so easy. It only took me a matter of minutes to make use that we were covered and now I have peace of mind knowing everything will be looked after when the time comes.
24 mars 2025
Svar från Insuranceline
Thank you for taking the time to leave us a positive review, Deborah! We appreciate your kind words.
Stay away please
I have been a funeral plan customer since 2003. Recently they were charging me $78 p/m now over the last 2 months, I have been charged $105.45! That is a $27 just whisked out of my bank with no explanation whatsoever. I have paid them over the course of my insurance with them, over $26000 for only a $15000 funeral payout. Do yourselves a favour and never sign up to these legal thieves. I am now to far into my insurance jury to cancel so now they have me by the proverble short and curlys. I feel held to ransom. Stay away please be warned ⚠️
13 mars 2025
Omdöme utan inbjudan
Svar från Insuranceline
Hi Leanne, we're very sorry to hear about your experience. Our Customer Care Team would be more than happy to look into this for you. You can contact them on 1300 880 750. Alternatively, if you would like to send us your contact details via private message on Facebook, we will arrange for a member of the team to contact you and discuss your concerns further.
Svar från Insuranceline
Thank you for taking the time to leave us a positive review, Marian! We appreciate your kind words.
Claim and cod emailed Thursday funeral…
Claim and cod emailed Thursday funeral benefit was in my account Friday which allowed me to give my husband a beautiful farewell just as he deserved in the following days I recieved a beautiful bouquet of white flowers I was so impressed with insurance line response and very speedy service I know my kids won’t have a problem when it’s my turn
11 oktober 2024
Omdöme utan inbjudan
Svar från Insuranceline
Thank you for taking the time to leave us a positive review, Debbie! We appreciate your kind words and we're so glad we could help during such a difficult time.
you guy suck never got the paperwork…
you guy suck never got the paperwork and it sad that no one listens to what you have to say just want to take our money as for the funeral insurance is a rip off pay to much seen a simple funeral is about $4000 i've paid $12.500 for a $10.000 policy now i'm still paying $31 a month. Didn't get the paperwork for that either as long as you take my money
9 oktober 2024
Svar från Insuranceline
Hi Bella, we're very sorry to hear about your experience. Our Customer Care Team would be more than happy to look into this for you. You can contact them on 1300 880 750. Alternatively, if you would like to send us your contact details via Facebook private message, we will arrange for a member of the team to contact you and discuss your concerns further.
Svar från Insuranceline
Thank you for taking the time to leave us a positive review! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.
Love insurance line....
I have been with insurance line for many years now as I have funeral with you. That is why I have decided to do life insurance also. The gentleman that I spoke to was very helpful indeed and polite thank u. So my experience was awesome 👌
16 augusti 2024
Svar från Insuranceline
Thank you for taking the time to leave us a positive review, Debra! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.
The service is very friendly and…
The service is very friendly and helpful. Very good easy interact with.
7 augusti 2024
Svar från Insuranceline
Thank you for taking the time to leave us a positive review, Miliakere! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.
Funeral Insurance Support
It was very helpful and I'm very happy to be with this Funeral Insurance for myself and my husband. I would recommend this Insuranceline company to other family and friends. Thank you 😊
5 augusti 2024
Svar från Insuranceline
Thank you for taking the time to leave us such a thoughtful positive review, Leonie! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.
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