I'm replacing disgusting old fibreglass insulation. Purchased Thermafleece SupaSoft, recycled plastic. Fast delivery, really good insulation, no itching or glass fibres flying about. The only downsid... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Buying a 'green' product ( two tubes of specialist adhesive) - both robust plastic. Came inside a large cardboard box covered in wrapping tape. Multiple large plastic pillows inside; then large quant... Se mer
Ordered a product from Insulation Merchant and it was exactly what was advertised and arrived as suggested. Great product.
Excellent service and advise, big shout-out for David Clark, Sales Director, who guided me on the best product for my project. Went with the Steico wood based product in the smallest width, unfortunat... Se mer
Företagsinformation
Skrivet av företaget
THE independent insulation merchant! Suppliers of natural, sustainable insulation and airtightness systems to the UK. We have a stocked warehouse and can offer quick delivery.
Kontaktuppgifter
Unit 3 24 Munro Road Springkerse Industrial Estate, FK7 7UU, Stirling, Storbritannien
- 01786 657 911
- help@insulationmerchant.com
- insulationmerchant.com
4,0
Bra
220 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered the geocell foam glass…
I ordered the geocell foam glass insulation it says on the website it covers 1.5 cube per back definitely doesn’t even before compaction it only does 1.2 . Really poor communication regarding delivery I had to chase numerous times and got told it was being dispatched the next day .When I rang again 5 working days later was told it was out of stock.When I place the order was told 2-3 days the reality was 2 -3 weeks would of been more accurate.When I realised I was short rung about trying to get some more asap told someone would call me back they did about 6 hrs later by which time I had to shop elsewhere.Really poor customer service couldn’t recommend.
21 mars 2025
Omdöme utan inbjudan
Svar från Insulation Merchant
Hi Richard,
Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise for the delays and miscommunication regarding your order. This isn’t the level of service we aim to provide.
Regarding the coverage of the Geocell foam glass, we appreciate you bringing this to our attention - we are reviewing the product information to ensure it is as clear and accurate as possible for future customers.
We completely understand how frustrating the delay and communication issues must have been, especially when working to tight project timelines. We’re currently taking steps to improve both our stock updates and customer follow-ups to avoid situations like this.
Thank you again for your honest feedback - it’s invaluable in helping us improve.
If there’s anything further we can do for you, please don’t hesitate to get in touch.
Best regards,
The Insulation Merchant Team
amazing group of people
amazing group of people, fast to respond to calls and has the best prices on aerogel, kept me updated on restock time and gave me an upgrade to get it to me sooner. Thanks!
4 mars 2025
Svar från Insulation Merchant
Hi Sigi,
Thank you so much for your review! Your feedback truly means a lot to us and helps us continue delivering the best possible experience to our customers.
Our team takes pride in providing superior customer service, so it’s wonderful to know you got to experience that firsthand.
Thank you once again for choosing us, and we look forward to serving you again soon!
Best Regards,
The Insulation Merchant Team
I made an email enquiry which was…
I made an email enquiry which was sorted immediately and order delivered 2 days later excellent thanks
17 februari 2025
Omdöme utan inbjudan
Svar från Insulation Merchant
Hi Joanne,
Thank you so much for your review! We’re thrilled to hear that you had such a positive experience with our team.
Your kind words mean a lot to us, and we appreciate your support!
Best Regards,
The Insulation Merchant Team
Delivery communication needs improving.
No problem with the materials supplied. However, after a confirmation of the order we received no further notification or information until a lorry turned up unannounced about a week after we placed the order with 14 packs of insulation.
Despite it saying 24 hours typical delivery on the website we had heard nothing for nearly a week. I then phoned on the Friday and spoke to a helpful person who was going to phone the following week to let us know when we could expect delivery. I explained that there was no rush but we wanted to make sure we would be in to receive the delivery. The next thing we knew was when, rather than an update, a lorry turned up on the Monday morning with the delivery. Fortunately we were in but I'm not sure what would have happened if we had been out. It was hemp insulation that isn't supposed to get wet so hopefully it would not have just been dumped in the drive.
They really need to improve communication and make contact to arrange a convenient delivery time especially as, in our case, this cost £50.
3 mars 2025
Svar från Insulation Merchant
Hi Chris,
We sincerely apologise for the lack of communication regarding your delivery. While we’re pleased to hear that the materials met your expectations, we understand that clear and timely updates are just as important, especially when arranging large deliveries.
We truly appreciate you bringing this to our attention, and we’re taking steps to improve our delivery notification process to ensure customers receive accurate updates and convenient scheduling options. Your experience highlights an area where we need to do better, and we’re committed to making improvements.
If there’s anything we can do to make this right or if you’d like to discuss your experience further, please don’t hesitate to reach out. We really appreciate your business and hope to provide a smoother experience in the future.
Best Regards,
The Insulation Merchant Team
No communication
Ordered material, no call or email after 1 week I had to chase them on 2 occasions to get the order. Probably won’t use again.
3 mars 2025
Svar från Insulation Merchant
Hi Steven,
I’m truly sorry to hear about your experience and sincerely apologise for the inconvenience this has caused.
At Insulation Merchant, we make it a priority to provide the best possible customer service we can, however, we acknowledge that this is one of the rare cases where we were not able to achieve this.
If there’s anything we can do to make this right or if you’d like to discuss your experience further, please don’t hesitate to reach out to our team.
Your feedback is invaluable to us, and we truly appreciate your business. We hope to have the opportunity to serve you better in the future.
Best Regards,
The Insulation Merchant Team
Exactly as ordered and on time.
3 mars 2025
Svar från Insulation Merchant
Hi,
Thank you for your review! We're glad to hear that your experience was positive. We hope to work with you again in the near future.
Best Regards,
The Insulation Merchant Team
All very simple to follow and the 2…
All very simple to follow and the 2 people I spoke to on the phone very helpful and accommodating - thank you!
17 februari 2025
Omdöme utan inbjudan
Svar från Insulation Merchant
Hi Bill,
Thank you for your review! We're glad to hear that your experience was positive and that our team were helpful - I'll be sure to pass this on.
We hope to work with you again in the near future.
Best Regards,
The Insulation Merchant Team
Easy to navigate website
Easy to navigate website. Pretty fast and straightforward delivery. Thanks
28 februari 2025
Svar från Insulation Merchant
Hi Daniel,
Thanks so much for your kind words!
We're glad to hear you found the website easy to use and that your delivery arrived smoothly.
If you ever need anything else, we're always here to help - thanks again for choosing us!
Best Regards,
The Insulation Merchant Team
Helpful with reasonable prices
Web site seems to work , prices reasonable and driver freindly and helpful
27 februari 2025
Svar från Insulation Merchant
Hi Russell,
Thanks for the great feedback! We're glad the website worked well for you, and it's great to hear our prices and delivery service hit the mark.
We’ll be sure to pass your kind words on to the driver too!
Best Regards,
The Insulation Merchant Team
Efficient service at a good price
Made 2 phone calls which were answered immediately by a helpful human! Good price and delivered quickly.
12 februari 2025
Omdöme utan inbjudan
Svar från Insulation Merchant
Hi Robert,
Thank you for your kind words! We're so glad to hear that our team was able to assist you quickly and that you were happy with both the price and delivery.
We always strive to provide great service, and it’s wonderful to know it made a difference. Thanks again!
Best Regards,
The Insulation Merchant Team
Amazing price
Amazing price, arrived very quickly. Thank you very much! Would recommend
4 februari 2025
Svar från Insulation Merchant
Hi Ronumiji
Thank you so much for your fantastic feedback!
We're thrilled to hear you were happy with the price and fast delivery.
Your recommendation means a lot to us. We look forward to serving you again soon!
Best Regards,
The Insulation Merchant Team
Good communication and understanding
Good communication and understanding, prompt service.
31 januari 2025
Svar från Insulation Merchant
Hi Jeffrey,
Thank you for your kind words! We're so glad to hear you were satisfied with our communication and service.
We always strive to make things as smooth and efficient as possible for our customers. We appreciate your support and look forward to assisting you again!
Best Regards,
The Insulation Merchant Team
The ordering process was straight…
The ordering process was straight forward and delivery notifications were timely.
The delivery driver was helpful and flexible, contacting us before arrival.
We did ask for 'What 3 words' code to be passed on to the driver to help with locating us, but this didn't happen which led to the driver having to call for directions.
The product arrived as expected, with no issues to note.
Overall, very good
31 januari 2025
Svar från Insulation Merchant
Hi,
Thank you for your detailed review! We're really glad to hear the ordering process and delivery went smoothly overall, and that the driver was helpful and flexible.
We appreciate your feedback – we'll work on improving how that information is passed along.
Thanks again for your order and for sharing your experience!
Best Regards,
The Insulation Merchant Team
It’s good to call.
After being unable to order online, it was sorted over the phone. Which was good. Delivery not quite as speedy as expected and slightly costly if ordering just a few items. Otherwise all would have been a five star review.
30 januari 2025
Svar från Insulation Merchant
Hi Andrew,
Thanks for your honest feedback! We're glad we could help you place your order over the phone and get everything sorted - our team are always on hand to help in situations like this.
We appreciate your note on delivery speed and cost - we’re always working to improve and make things more efficient, especially for smaller orders.
Hopefully next time we’ll earn that fifth star!
Best Regards,
The Insulation Merchant Team
Delivered what I wanted in a timely
Delivered what I wanted in a timely manner. Good job 👍
7 januari 2025
Svar från Insulation Merchant
Hi Colin,
Thank you for your review! We’re glad everything arrived just as expected and on time.
We appreciate the kind words and will pass it on.
Best Regards,
The Insulation Merchant Team
One of the bags was delivered torn…
One of the bags was delivered torn spilling plaster over all the other bags. It was torn to such as extent that who ever packed the pallet would have known that they had torn the bag. Very disappointing.
8 januari 2025
Svar från Insulation Merchant
Hi Ashley,
Thank you for your review, and please accept our apologies for the torn packaging.
This is a very rare occurrence, and we will speak to the packaging team about this to ensure it never happens again.
Once again, please accept our apologies, and we hope to serve you again soon.
Best Regards,
The Insulation Merchant Team
IndiHemp batts are a great product
I purchased the IndiNature IndiHemp batts 100mm x 370mm to install between loft joists. They are easy to cut with a Bacho Profcut Insulation saw and they fit nice and snug between the joists. Two reasons the IndiHemp batts are great 1. No itchy fibres so cutting and handling is pleasant unlike mineral/glass wool. 2. It's a UK made carbon negative product, and about as environmentally sound as you can get.
Ordering was easy and delivery arrived in two days.
2 januari 2025
Omdöme utan inbjudan
Svar från Insulation Merchant
Hi,
Thanks so much for the fantastic review! We're really glad to hear you had a smooth experience and that you're loving the IndiHemp batts - they're a brilliant choice for both comfort and sustainability.
We're also happy to hear delivery was prompt and hassle-free. Thanks again for choosing us!
Best Regards,
Insulation Merchant Team
Svar från Insulation Merchant
Hi Coren,
Thank you so much for your feedback!
We're thrilled to hear you were happy with the price and service. We look forward to serving you again soon!
Best Regards,
The Insulation Merchant Team
Be careful if you want a quick delivery!
I have no complaints about the natural, sustainable woodwool boards ordered and supplied.
However, I was told when ordering that they were 'in stock' and available for immediate delivery. That wasn't what happened!
After numerous emails, phonecalls and broken promises, I waited more than two weeks, and only received the goods after crying down the phone as I saw my window of opportunity for undertaking my insulation project disappearing. In the end, I got the boards installed by working until 10.00 that evening and starting again at 4.30 next morning. I finished with half an hour to spare.
I can only imagine that small orders like mine are simply not prioritised when the company is busy.
Be warned!
20 december 2024
Omdöme utan inbjudan
Svar från Insulation Merchant
Hi Timothy,
Thank you for your honest feedback, and we're genuinely sorry to hear about your experience.
We completely understand how frustrating delays can be, especially when you're working to a tight schedule. While we're glad you were happy with the product itself, we regret the miscommunication around delivery times and the stress it caused.
Your experience doesn't reflect the level of service we aim to provide, and we’re actively reviewing our processes to ensure better communication and more accurate delivery timelines in the future.
We truly appreciate your patience and hope we can offer you a smoother experience next time.
Best Regards,
Insulation Merchant
Insulation Merchant got me out of a…
Insulation Merchant got me out of a problem in purchasing vapour barrier. The local merchant that sold it was 300% more expensive than average on-line price! The Insulation Merchant sourced it immediately and it was delivered to Scottish Highlands & Islands for only £15 which was fantastic. Can't rate them high enough and glad to know there is a company I can rely on.
18 oktober 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.