Instamove .com.au Omdömen 165

Easy communication and moved times happily the afternoon before as the collection of our keys got pushed back. Felipe and Wesley worked hard and took care of all our belongings. Would highly recommend this company for any move!

Fantastic.
Arrived promptly, showed a high level of care and professionalism.
Were very prompt and did a fantastic job.
Extra thanks to Juan and Miguel for making the move so easy

I had a very disappointing experience with Instamove. During our recent move, the movers broke our TV, and the situation was handled very poorly from that point on.
Instamove used third-party contractors to carry out the move, and after the damage occurred, they refused to take responsibility or compensate us for the broken TV. The workers didn’t give warning on transport of TV without a box. They took items and did NOT handle our items with due care and skill. The movers broke our TV, damaged the stairs, and also hit the gate entrance of the other property during the move - all with documentation and proper reporting at sign off.
As a customer, you trust a moving company to handle your belongings with care and to take accountability if something goes wrong. Unfortunately, that did not happen here. The lack of responsibility and unwillingness to compensate for damaged property is extremely disappointing and unprofessional. I would strongly recommend that anyone considering Instamove carefully review their policies around third-party contractors and damage claims before booking. Based on our experience, customer protection and accountability are major concerns. We are in the process of escalating with legal authorities to claim damages done to our property and appliances. The compensation for broken items is only a fraction and not market value.
Second, they kept emphasizing time pressure - no written record or truth behind us pressuring anyone in fact they took their time of 7hrs total instead of the noted time of 4 which we did not complain about.
Not worth the money, go for those who highly skilled workers under thesame company, not contractors.

Made the process as painless as possible! Great job

Santiago & Jere were awesome. Polite, friendly and incredibly strong!!! It was a long day and they worked tirelessly couldn't recommend them any more highly.

Really great operations manager Frank and really really lovely removalists Julian and Fernando who treated everything with care and offered to move things outside of their remit. Highly recommend.

Instamove were incredible!! Bruno and Davi were so friendly, efficient and careful with all my belonging. Will definitely use again!

Ivan and Victor were excellent and conducted the move very professionally. Both were very friendly and really took time and care with all the furniture and moving and ensuring no damage to the furniture or walls. Definitely recommend!

Alan and Angelo were really nice, thoroughly professional yet very kind. Amazing team!

Instamove was really great to deal with from start to finish. Communication and information was 1st class.
Bruno and Davi made moving house so easy. Their great attitude, communication and efficiency was fantastic.
Definitely recommend them for future moves

Alan and Felipe is very friendly, fast and helpful.
We have a good experience with instamove.
Highly recommend removalist company.

Alan and Guilherme moved me today. Prompt arrival, great communication especially as I had to leave them to go to work. Text me with updates and picturs. Protected my belongings with necessary wraps/covers. Highly recommend.

I hired Instamove because of the excellent reviews I've seen in comparison to many others. Unfortunately I was extremely let down. At first, they seemed to be on the ball with getting things accomplished, however I didn't realise the lack of cautiousness they had with my belongings. They left my OLED tv out in the sun which now has a display problem, and did not cover it with proper care, and my glass dining table is completely unstable and will not stand properly. Moreover, they had quoted around 1400 for the move of most of my belongings which I found reasonable as there was quite a bit of furniture and we were using a large truck because the distance was around 30km away, but by end, including reassembling, it took them over 12 hours total costing me over 2 grand and they didnt even get to reassembling everything! It should NOT have taken 2 grown men to fix together a single tallboy more than 3 hours to put it together and it's still unfinished. There are scratches all over the walls in the BRAND NEW HOUSE from their lack of competence. I'm a single woman and I feel like I have been taken advantage of. I reported the damages to the company whom then said that TV damages are apparently not covered...?? I especially asked them for care with the TV as my car couldn't fit it. I'm truly very disappointed considering all the incredible reviews that this company was given that this was my moving experience.

Best removalists ever. The guys were great & used their own initiatives to navigate through obstacles.
Well done latinos!👍

Excellent company, no problems, went really easy and they are really nice.
Good communication and customer service ⭐️⭐️⭐️⭐️⭐️ Thank you 😊

The removalist team was excellent. Polite and efficient. Nothing was damaged and they were a happy crew doing their work.
The online estimator is not very accurate. We spent weeks routinely updating our inventory to reflect what we had to move. It estimated we needed 39cubic metres but the office rang at 4pm the day before the move to say we had 70 cubic metres and needed to pay for 2 trucks. In the end it was about 60 cubic metres so we did need an extra truck, or a bigger truck. We did get a discount but it made the move very expensive compared to the online estimate.

The booking experience was easy, although they did over estimate the size of the truck necessary.
The removalists, Eduardo and Genaro, arrived on time, worked quickly, carefully and efficiently to get the pack up done. The load was being stored in a storage facility, and with great skill and expertise the entire load was fitted into a small space. Will be calling these boys back when the next move is ready, and would highly recommend.

Great service from Felipe and Allan. Instamove was easy to work with, kept good level of communication.

Excellent as always. We would never use anyone else and nothing is a problem. Thanks again everyone.

Juan and Fernando were careful, efficient and friendly. Highly recommend these guys, and they invoiced me before they'd even finished loading my mattress into the new room. They deserve a bonus! Thank you!