Das Kleid ist ansich echt toll, leider absolut kein Kundenservice. Rückgabe ist nicht wirklich möglich ohne 40€ selbst zu bezahlen für den Rücktransport. Sehr schlechte Serviceleistungen. Lieber auf A... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Das Kleid passt selbst mir, als korpulenter Frau, trotz Babybauch im 8Monat. Die Farbe ist wie auf der Website angegeben, der Stoff fällt schön und fühlt sich gut an. Habe das Kleid ausgesucht... Se mer
I was very impressed with the fast shipment. The fabric is a lovely thickness, so it's not see through (something I was worried about). The plus size fitted perfectly, maybe just a smidge on the short... Se mer
Företaget har svarat
Disgusting customer service. Spent £300 on bridesmaid dresses; 4 came with no label, just shoved in a plastic bag! The two with labels state 'no refunds if removed' - so this has compromised my statut... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
2,2
Dålig
158 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Helpful customer service
Helpful customer service, good communication throughout with regards to delivery and subsequent enquiry
11 mars 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for taking the time to acknowledge our customer service team! We're so pleased to hear that our communication regarding your delivery and follow-up inquiry met your expectations. Providing clear, helpful, and timely support is a cornerstone of our service promise.
Your feedback reinforces our commitment to maintaining these standards. Should you need any further assistance in the future, we're always here for you.
Dresses arrived on time
Dresses arrived on time . Good customer support . Responded quickly .
10 mars 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your positive feedback! We're delighted to hear that your dresses arrived promptly and that our customer support team provided quick, helpful assistance.
At Infinitydress, we strive to make every shopping experience smooth and enjoyable—from timely delivery to responsive service. Your satisfaction is our greatest reward!
Should you need anything in the future, don't hesitate to reach out. We're always happy to help.
Svar från Infinitydress
We're absolutely delighted to hear your bridesmaids loved their dresses! 💫 Creating pieces that bring joy to special occasions like yours is exactly why we do what we do.
Thank you for trusting us to be part of your wedding journey. Wishing you and your bridal party a celebration as beautiful as you all are!
Should you need any last-minute styling tips or accessories, don't hesitate to reach out.
The dress is lovely
The dress is lovely, good material which is not see through, with large wrap lengths to ensure every style you can think of to wrap to is achieved.
8 mars 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your wonderful review! We're thrilled you love the dress—especially the quality fabric and versatile wrap styling. Our design team carefully selects materials that are both beautiful and practical (no see-through surprises!), and we're delighted it met your expectations.
Knowing you appreciate the thoughtful details, like the generous wrap lengths, truly makes our day! If you ever need styling inspiration or want to explore other wrap designs, we're always happy to help.
Good communication and dress are lovely!
7 mars 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your kind words! We're delighted you love your dress and had a positive experience with our team. Clear communication and beautiful designs are at the heart of what we do, so your feedback means the world to us!
Should you need any styling advice or future recommendations, we're always here to help.
SHOCKING COMPANY, TERRIBLE QUALITY DRESSES AND NO REFUNDS
I was lead to believe that I was buying from a UK company but it’s not. It’s cheap imported dresses I believe from China. Absolutely shocking quality. A bridesmaids dress with no hems? The bandeau, bottom of the dress and bits that tie have no hems on them. One thin layer of cheap, stretchy fabric. I can’t believe that I’ve fallen for their trickery. You can return if you’re not happy - yes at a cost of £56 for 3 dresses. Absolutely furious. When you leave a review on their website they delete it!
2 mars 2022
Omdöme utan inbjudan
Svar från Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for the disappointment you've experienced. Transparency and quality are core values of ours, and we clearly fell short in your case.
The quality issues you described are unacceptable - we're immediately reviewing this product with our quality team, and now all dresses are updated and hemmed. We appreciate your patience and suggestion.
Beautiful Dresses
These dresses are lovely. The material is of really good quality and they are so versatile. They are really good quality and the customer service team were really quick to respond to my questions. They took about a week yo come but I was able to track them to see exactly where they were.
1 mars 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you so much for taking the time to share your wonderful experience with us! We're absolutely delighted to hear that you love the quality and versatility of your dresses—our design team works tirelessly to create pieces that are both beautiful and functional.
It's also fantastic to know that our customer service team provided prompt and helpful responses to your questions. We pride ourselves on offering clear communication and transparency, so we're thrilled you appreciated the real-time tracking updates during delivery.
Your satisfaction is our greatest reward, and we'd be honored to assist you again in the future. Don't hesitate to reach out if you need any styling tips or recommendations—we're always happy to help!
Do not buy from here!! The refund policy is false!
Although the colour was correct the dress quality was poor and was il-fitting on. I requested a refund on these grounds only to be offered 1/3 of the money for the dress back and I could keep it. I politely declined only to be told I would need to SEND IT BACK TO THE USA TRACKED! I obviously argued and was offered 1/2 back. Due to costs to the USA I had to accept this. I now have £24 and a dress I don’t want.
AVOID! I’ve since bought some beautiful dresses from next for £60 and they are amazing quality.
25 februari 2022
Omdöme utan inbjudan
Svar från Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
Thank you for sharing your honest feedback—we truly appreciate it and sincerely apologize for the frustration this has caused. You’re absolutely right to expect better, and we’re disappointed that our resolution didn’t meet your expectations.
Your feedback has also prompted us to:
🔹 Simplify our return policy.
🔹 Enhance quality checks to prevent fit and fabric issues moving forward.
We completely understand if you’d prefer not to shop with us again, but if you’re open to giving us another chance, please email me directly at uk@infinitydress.com. We’d love the opportunity to restore your trust.
Fits size 4-20
Fits size 4-20? Not a chance!! I’m a 12 and couldn’t get into it. My 11 year old daughter could!! Absolutely ridiculous, avoid.
16 februari 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for bringing this to our attention—we sincerely apologize for the sizing issues you experienced. You’re absolutely right; a size 12 should fit a size 12, and we’re disappointed that our product didn’t meet this basic expectation.
Your feedback has been shared directly with our design team to improve future fits. We appreciate your honesty and hope you’ll accept our apologies.
Svar från Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for your experience—this is not the level of service we aim to provide. Customer satisfaction is our priority, and we want to make this right for you immediately.
We’ve reviewed our refund process to prevent similar issues in the future. If you’d like to discuss this further, please contact me directly at [uk@infinitydress.com]—I’ll personally ensure you’re taken care of.
We value your feedback and hope for another opportunity to serve you better.
Simple dress but good for any occasion
Amazing and feels light. Love the way it can be transformed into any style
13 februari 2022
Omdöme utan inbjudan
Svar från Infinitydress
We’re absolutely thrilled you love your dress! The lightweight transformable design is one of our favorite features too—it’s like having a closet full of styles in one piece.
As a thank-you for sharing your experience. Your next order comes with 5%(just use code 5%offcode at checkout).
Tag us wearing your creations @infinitydresscom—we’d love to showcase your looks!
DO NOT BUY FROM THESE COWBOYS!!!
DO NOT BUY FROM THESE COWBOYS!!!! The quality is poor, the colour not what expected. The cut is terrible and material thin. I’ve asked for a refund multiple times and ‘TINA’ won’t give me the returns address and point blank refuses, she states ‘no one else is unhappy with their dress’ reading the reviews I think that’s totally untrue!! £51 inc postage down the drain! Very very angry. She’s offered a 1/3 of the cost if I keep the dress, why would I do that. I just want to return it!! Infinity dress seem to think consumer rights do not exist.
30 januari 2022
Omdöme utan inbjudan
Svar från Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for the unacceptable experience you've had with our service and product quality. This is not the standard we uphold, and we appreciate you bringing this serious matter to our attention.
We've escalated this case to senior management for internal review
Regarding your specific concerns:
Our customer service team is undergoing additional training to ensure proper handling of returns
We are auditing our quality control processes for this product line
All future communications will be handled by our customer relations specialist, not the previous representative
We take consumer rights extremely seriously and want to assure you we fully comply with all UK/EU regulations. Your case has helped us identify areas needing urgent improvement.
Please accept our deepest apologies.
bridesmaids dresses
I brought my bridesmaids dresses from this website and they are just what I'm looking for! All my bridesmaids are different shapes and sizes from 6 to a 16 and fitted perfectly on everyone! They are so pretty and versatile
26 januari 2022
Omdöme utan inbjudan
Svar från Infinitydress
Your review just made our day! 💐 We're absolutely overjoyed that your bridesmaids' dresses fit perfectly across all sizes—this is exactly why we design with inclusive sizing and adjustable details. Knowing we could help your entire bridal party feel beautiful and comfortable means everything to us.
Thank you for trusting us with such an important part of your wedding journey. Wishing you and your squad a celebration as stunning as you all look in those dresses!
BEWARE - They do not offer returns
The dresses are thin and poor quality, having tried other multiway dresses you really see the difference in quality. The dresses are quite small too, it fit my size 8 friend perfectly. Certainly not one size fits all (I am a 12) I contacted them to say the size is too small and that the delivery took too long that I couldn't get an exchange in time - I didn’t realise a UK website would be shipping from CHINA and all returns must be sent to the US which costs more than the dress. The offered me 1/3 of the cost to keep the dress - why would I want to keep a dress that doesn't fit, and I no longer need? A company that doesn’t allow refunds is dodgy. Victoria Lou Bridal, Stratford-upon-Avon, do good quality multi way dresses in all the colour and not much more money and are actually a UK based company, check them out - you won't be disappointed.
14 december 2021
Omdöme utan inbjudan
Svar från Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for your experience. Your feedback highlighted serious issues, and we're taking action:
UK/EU returns now available
Improved sizing charts & quality checks
Your case has been escalated to prevent recurrence. We value your input and hope to rebuild trust.
False returns policy
I'm giving a '2' but only because delivery was so quick.
Ok here's the thing. The dresses are affordable priced, they come in a range of colours. If you have a certain budget and you aren't necessarily bothered about high quality material, this dress is for you.
The website very clearly states they have a '100% customer satisfaction policy'. I wasn't keen on the material quality - I found them to be really thin and poor. The colour was also most definitely lilac, not mauve as requested. After sampling another multiway dress for only £20 extra, I opted to pay more for the much better quality dress.
I requested a return on the basis I was not satisfied with the dress quality. I was told by 'Tina' in customer services that nobody else had complained about the quality and she wasn't prepared to give me a full refund. She suggested I keep the dresses, and they will refund half of the cost.
Hence why infinity dresses only get a 2/10 from me
23 november 2021
Omdöme utan inbjudan
Svar från Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
Thank you for your honest review—we truly appreciate your feedback and apologize that our dress didn’t meet your expectations. You’re absolutely right: our "100% satisfaction" promise should mean just that, and we regret falling short in your case.
To make this right:
✅ Revised our policy to ensure future returns are hassle-free.
✅ Color accuracy improvement—we’ve updated product photos and descriptions to better match reality.
We’ve also retrained our team (including Tina) to prioritize customer satisfaction over debate. Your experience helped us identify critical gaps, and we’re grateful for your patience.
I ordered 5 bridesmaids dresses from…
I ordered 5 bridesmaids dresses from this company back in may. I didn’t receive them so started to chase them. They told me that I had to find the parcel myself and to contact my local
Yodel. I did this and eventually found it had been delivered but to the wrong address. I had made a mistake when clicking addresses and it had gone to the wrong house but the same stress. This was my mistake but due to reviewing no communication that my parcels had been delivered I waited nearly a month for my parcels. By the time I found out they had been to the wrong address they had sent them back. Yodel told me it was the company’s responsibility to find them but when I asked the company for help they have basically told me that it was my mistake not there’s. So no I have no bridesmaids dresses and no refund even though the dresses were returned to them by the address they were delivered to. Anyone know what I can do about this. Is this now a police matter ?
19 september 2021
Omdöme utan inbjudan
Svar från Infinitydress
We sincerely apologize for the distress this situation has caused—especially for such an important occasion. While the initial delivery error may have been accidental, we recognize our responsibility to support you in resolving it, and we clearly failed to do so.
Here’s how we’re making this right:
✅ Replacement dresses expedited at no cost (if still needed), or a 10% future discount as goodwill.
✅ Internal review of our delivery communication process to prevent similar oversights.
This was not the experience you deserved, and we’d appreciate the chance to rebuild your trust.
POOR QUALITY
Wish I could rate this company no stars. Awful awful company to deal with!! Please do not trust the description of these dresses. They are cheap and see through!!!! Quality is so poor.
Requested a refund which was an absolute nightmare, trying to get anyone to respond was like getting blood out of a stone! Sent the dresses back via tracked postage (cost £40+ to return to the USA). Company then denied they received the package despite having confirmation it had be received, had to make a claim via PayPal to get my refund. Very frustrating, if you want a decent ‘infinity’ do not shop here.
11 maj 2021
Omdöme utan inbjudan
Svar från Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are deeply sorry for the unacceptable experience you had with our product quality and return process. This falls far short of the service you deserve, and we sincerely apologize for the frustration caused.
To immediately rectify this situation:
✅ Investigation launched into our returns team’s handling of your case—this level of service is inexcusable.
✅ Quality control overhaul for this product line, including fabric thickness verification.
Your PayPal claim should never have been necessary, and we appreciate your patience.
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