Das Kleid ist ansich echt toll, leider absolut kein Kundenservice. Rückgabe ist nicht wirklich möglich ohne 40€ selbst zu bezahlen für den Rücktransport. Sehr schlechte Serviceleistungen. Lieber auf A... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Das Kleid passt selbst mir, als korpulenter Frau, trotz Babybauch im 8Monat. Die Farbe ist wie auf der Website angegeben, der Stoff fällt schön und fühlt sich gut an. Habe das Kleid ausgesucht... Se mer
I was very impressed with the fast shipment. The fabric is a lovely thickness, so it's not see through (something I was worried about). The plus size fitted perfectly, maybe just a smidge on the short... Se mer
Företaget har svarat
Disgusting customer service. Spent £300 on bridesmaid dresses; 4 came with no label, just shoved in a plastic bag! The two with labels state 'no refunds if removed' - so this has compromised my statut... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
2,2
Dålig
158 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Je recommande
Rapidite d envoi ,
Bonne Communication avec le service après vente
2 november 2022
Omdöme utan inbjudan
Svar från Infinitydress
Merci beaucoup pour votre commentaire positif ! 🚀 Nous sommes ravis que vous ayez apprécié la rapidité d'expédition et la qualité de notre service client.
C'est un vrai plaisir pour notre équipe de fournir un excellent service à chaque commande. N'hésitez pas à nous contacter si vous avez besoin d'aide - nous sommes toujours là pour vous !
A très bientôt pour votre prochaine commande ! ✨
The Dress is really nice
The Dress is really nice. It fits well, the sizes are correct. Also the colour as it seen on the homepage. Very nice Support from the Customerservice.
28 oktober 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that the dress fits perfectly and the color matches our website images - that's exactly the experience we strive to create!
Our customer service team will be delighted to know they provided great support. You've made our day with your kind words!
Wear it with confidence, and we hope to see you again soon for more perfect fits! ✨
Fantastic customer service & great…
Fantastic customer service & great quality dresses - would highly recommend!
21 oktober 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you so much for your glowing recommendation! 🌟 We're absolutely thrilled you loved both our dresses and customer service—this is exactly the experience we strive to create for every customer.
Our team will be overjoyed to hear your kind words (you’ve made their day!). We can’t wait to welcome you back for more fabulous styles.
Until then, keep shining in your Infinity dress! ✨
The dresses arrived quite quickly and…
The dresses arrived quite quickly and they are such good quality. All 5 of my bridesmaids are happy with their dresses and they fit perfectly, despite all my bridesmaids being various sizes. Gorgeous dresses. Definitely recommend.
31 juli 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for making us part of your special day! 💐 We're absolutely delighted that all five bridesmaids loved their dresses and that the fits worked perfectly across different sizes—this is exactly why we design with inclusivity in mind.
Knowing the dresses arrived quickly and met your quality expectations means the world to us. Wishing you the most beautiful wedding celebration (your bridal party will look stunning!), and we'd be honored to dress you for any future occasions! ✨
Infinity dresses
Order 4 dresses for my bridesmaids, great dresses that can be changed into multiple different styles, definitely recommend purchasing the style book 😀 customer service is great and easy to deal with !
7 oktober 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for letting us be part of your wedding journey! 💐 We're thrilled your bridesmaids loved the convertible styles - being able to customize each look is what makes these dresses so special!
A brilliant choice adding the style book (those endless styling options will shine in your wedding photos!). Our customer service team will be delighted to hear they made the process smooth for you.
Wishing you a magical celebration - your bridal party will look absolutely stunning! ✨ We'd be honored to dress you for any future special occasions
Customer service lies!!!
Customer service was all going well until they decided to offer me a 50% refund. Once I accepted this I was completely ignored and no refund issued!!
Was really impressed with everything up until this moment.
I asked to return the dress as due to long shipping times we had to go elsewhere for the dress. I was offered to keep the dress with 50% refund which I was over the moon about. However after accepting that offer it was retracted which I was really unhappy about. I then tried to contact customer services multiple times and have been completely ignored.
30 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for this unacceptable experience—you should never have been left waiting after agreeing to a resolution. This is not how we want our customers to feel.
To make this right, we’ve escalated your feedback to our customer service team to prevent this from happening again. Thank you for your patience, and we deeply regret the frustration this has caused.
Excellent customer service and…
Excellent customer service and brilliant dress quality considering the price! Amazing to have so many ways to wear the dress.
30 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your fantastic review! 🌟 We're thrilled you love the dress's versatility and found it to be such great value—that's exactly what we aim for!
Our customer service team will be delighted to hear they made your experience special. Wear it with confidence (so many styles to try!), and we hope to see you again soon! ✨
Highly Recommend- Very fast delivery received in one week…
Very fast delivery received in one week from ordering. Excellent customer service and communication.
29 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your wonderful feedback! 🚀 We're thrilled you experienced our fast delivery and excellent service—that's exactly the standard we strive to maintain.
Our team will be delighted to hear they provided great communication throughout your order. We truly appreciate you taking the time to share your positive experience!
Looking forward to serving you again soon. Happy styling! ✨
Bad Quality
Richtig schade. Ich wollte schöne Kleider für meine Brautjungfern, aber die Qualität geht leider gar nicht und sie fallen auch wirklich klein aus für one size. 200€ für die Tonne -.-
29 september 2022
Omdöme utan inbjudan
Bought two dresses!
Bought two long infinity dresses - in teal and navy. Beautiful flowing fabric and so many options for wearing. Also came with super bandeau to allow for tonnes of different styles. Staff very helpful online also. Would definitely recommend! 🤩
27 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your glowing review! 🌊 We're absolutely thrilled you're loving your teal and navy infinity dresses—the flowing fabric and styling versatility (especially with that handy bandeau!) are what make these dresses so special.
Our team will be delighted to hear they provided such helpful service. You've styled them perfectly—we'd love to see your looks (tag us @Infinitydresscom if you'd like to share!).
Wear them in good health and endless style—you're rocking that convertible fashion! ⭐️
Good quality dress and prompt…
Good quality dress and prompt assistance from customer services .
27 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your kind words! 🌟 We're so pleased you're happy with your dress and the service you received. Providing quality products and excellent customer care is at the heart of what we do.
Our team will be delighted to know they made your experience positive. Should you need anything else, we're always here to help!
Happy styling, and we hope to see you again soon! ✨
Quick delivery and good customer…
Quick delivery and good customer services
23 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you so much for your kind words! ⚡ We’re thrilled to hear you had a great experience with both our delivery speed and customer service team. Your satisfaction is our top priority, and we can’t wait to serve you again soon!
Excellent customer service
Excellent customer service! Quick replies. Absolutely love the dresses and the delivery was quick and smooth! Would definitely order again!
26 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
We're absolutely thrilled to hear you love your dresses and had a smooth experience with both our customer service and delivery. Our team works hard to provide quick responses and fast shipping, so your kind words mean the world to us!
You’ve made our day—and we can’t wait to serve you again soon! 🚀
Prompt delivery
Prompt delivery , and fast responses from customer service.
21 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your kind words! ⚡
We're so glad to hear you experienced our prompt delivery and responsive customer service—that's exactly what we strive for! Our team takes pride in making your shopping experience smooth and hassle-free.
Your feedback motivates us to keep up the good work. We'd be delighted to serve you again anytime!
excellent customer service
21 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for recognizing our customer service! 💙
We take great pride in providing top-notch support to every customer. Knowing we met your expectations truly makes our day!
Remember, we're always here if you need anything - just reach out. Wishing you many more great shopping experiences with us!
Not right for the occasion
Unfortunately we decided to go with a different design for our bridesmaids dresses, however the customer service was excellent, fast responses and sorted a refund very quickly. The dresses are also a lovely design and a beautiful colour (dusty blue), just not right for this occasion.
20 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your thoughtful feedback! 💙
We completely understand that finding the perfect bridesmaid dress is important for your special occasion. While we're sorry our design wasn't quite right this time, we truly appreciate you recognizing our customer service and speedy refund process.
Your kind words about our dusty blue color and designs mean a lot to us! If you ever need formalwear in the future, we'd be honored to assist you again.
Wishing you and your bridal party a wonderful celebration!
Stunning dress
Stunning dress, amazing quality
Prompt customer service
Perfect for all shapes and sizes
20 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your wonderful review! 💫
We're absolutely delighted to hear that you love your dress—especially knowing it fits beautifully and meets your expectations for quality! At InfinityDress, we carefully design our pieces to flatter every body type, so your comment truly means the world to us.
It was our pleasure to provide prompt service, and we’d be thrilled to assist you again anytime. Happy styling! ✨
Beautiful dress!
Beautiful dress!
I had a hiccup where the dress arrived later than the occasion I needed it for but the customer service have been so helpful and so generous with helping me out
19 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you for your kind words and understanding! 💙
We're thrilled you love your dress, but sincerely apologize it didn't arrive in time for your special occasion. Our customer service team truly appreciates your recognition of their efforts - making things right for our customers is always our priority.
Wishing you many wonderful moments ahead in your beautiful dress.
Beautiful dresses.
The dresses are exactly as the picture I have seen them on another site for double the price! The colour is beautiful (dusky blue) and we are travelling abroad for our wedding are ideal to fold and take, the bandeau is an added option (free)and perfect as some of my bridesmaids want to wear and some done customer service is very prompt too
10 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Wow! Thank you for making our day with this incredible review! 💙
We're absolutely delighted that you love your dusky blue bridesmaid dresses - especially knowing they'll be part of your destination wedding! Our team works hard to offer beautiful designs at fair prices, so hearing you found them perfect for travel (with that handy bandeau option!) means everything to us.
It was our pleasure to provide prompt service for you and your bridal party. Wherever your celebrations take you, we wish you a magical wedding day filled with joy!
Speedy delivery
Speedy delivery, great quality dresses for a reasonable price. Company were very quick to respond to any queries I had. Thank you.
5 september 2022
Omdöme utan inbjudan
Svar från Infinitydress
Thank you so much for your wonderful feedback! ⚡
We're thrilled you're happy with your dresses and our service! Providing great quality at reasonable prices with speedy delivery is what we strive for, so your review truly means a lot to us.
Our customer service team will be delighted to hear their quick responses made a positive difference in your experience. Don't hesitate to reach out if you need anything else - we're always here to help!
Wishing you many happy occasions to wear your new dresses!
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