Indiana Healthcare Services Omdömen 

As the daughter of a vulnerable elderly client, I feel the domiciliary care has gone downhill over the past 18 months. Carers are set up for failure through no fault of their own due to extreme time restraints. It is evident that Devon County brokerage has chosen the most cost effective care package for those clients who are financially unable to make a direct payment to a care company of their choice. Care assessments are not updated to reflect increasing needs of clients. The bare minimum care is undertaken in such a short time because of the need to go to the next client. Travel time is unmanageable especially in rural areas. Carers are expected to work far too many hours each week without sufficient rest days.

Indiana provides one Night Sitter 7 nights a week. They do everything they can to ensure continuity. We currently have 3 Sitters who are regulars which means I can sleep knowing they are with my husband, understand when he wakes what his needs are, what his different calls mean and whether I need to be called as a last resort. The 3 Sitters are polite, freindly and willing, My husband knows them and is not scared when they need to help him if he wakes scared and worried. Each of them always ensures there is nothing else to be done before they leave so I am delighted with Indiana especially after the previous Company that was here.

The staff from this company are caring and efficient. They are reliable and there exists a tremendous continuity of care. The management of the company continues to support its staff and its clients.
I am going to need ongoing care until I die, I would not wish for any other staff team to have that responsibility.

As someone who has firsthand knowledge, I wholeheartedly and categorically concur with Andrew Jackman and Faye Jones' assessments of IHS Plymouth. An absolutely terrible firm that is definitely a disgrace to the care industry!

From

"The Plymouth Care Whisperer"

Amazing service. Office staff are friendly and approachable. Truro team are supportive during times of need. Care is always to a high standard

Extremely poor experience with this so-called care company.
If you’re hoping for professionalism, compassion, or even basic communication, you won’t find it here! The carer assigned to our family member didn’t even have it in her to speak to her, and stayed for far less than the allocated time.

To add insult to injury, they claimed to have completed tasks that were never even attempted - just a simple egg on toast! Thankfully, we had cameras in place that confirmed exactly what happened (or rather, didn’t happen). It’s one thing to provide inadequate care, it’s another to outright lie about it.

Also worth mentioning: the glowing, five-star reviews you’ll see on this platform? Take them with a large pinch of salt. It’s painfully obvious many have been submitted by their own staff. Sadly, the reality behind closed doors tells a very different story.

Appalling service. No integrity, no accountability, and absolutely no care. Would not recommend to anyone who values the wellbeing of their loved ones.

Poor interaction with clients no encouragement. Extremely poor documentation, bad English from many staff, hard to make head or tail or information. Medication found on floor after staff visits.
Management deny any issues so get physical evidence as I did video and photos to prove how despicable and dishonest this company is to their clients.
ADVISE, DO NOT USE THIS SHOCKING BAD COMPANY.

Indiana is a place to be. My experience with this company has been a remarkable one. They offer the best training, quality care,promote equality and diversity, give their workers the opportunity to grow professionally and working together as one big family

Brilliant customer service. Caring and compassionate health carers.

Results oriented and professional team with dedicated and caring team members and management.