While I had expressed some concerns about the process these were personally responded to promptly and solutions found. This is a real positive by Imagine as opposed to cold emails
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Se mer
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The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Se mer
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Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Se mer
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Företagsinformation
Skrivet av företaget
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Kontaktuppgifter
Level 10, 21 Queen Street, 1010, Auckland, Nya Zeeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Utmärkt
409 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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“Wow this is about my seventh trip”
Wow this is about my seventh trip with Immagine, why do I love Immagine, I’ll tell you, they do everything for you, you just book your initial flight, cruise or what ever and Bingo, they do everything else, yes everything, you just sit back and enjoy the holiday.
Eric Williams, Lyttelton, NZ.
11 juli 2024
Svar från Imagine Cruising New Zealand
Dear Eric,
Thank you ever so much for your glowing five-star review!
We are absolutely thrilled to hear that this was your seventh trip with Imagine Holidays, and even more delighted to know that our service continues to exceed your expectations. Your kind words about our all-inclusive approach, where we handle every detail so you can simply relax and enjoy your holiday, truly warm our hearts.
Your continued trust and loyalty mean the world to us. We are honoured to be part of your travel experiences and look forward to curating many more memorable journeys for you.
Warmest regards,
Harrison
Senior Customer Support Executive
Svar från Imagine Cruising New Zealand
Dear Ann,
Thank you so much for your wonderful five-star review! We’re thrilled to hear that you had such a great experience with our service and staff. Your kind words are truly appreciated and will be shared with the team.
We look forward to welcoming you back for another exceptional holiday experience.
Warm regards,
Harrison
Senior Customer Support Executive
Efficient staff
18 juli 2024
Svar från Imagine Cruising New Zealand
Dear Mary,
Thank you for your wonderful five-star review! We are delighted to hear that you found our service efficient. Our team strives to provide prompt and effective assistance to ensure a seamless experience for our guests.
We appreciate your kind words and look forward to helping you with your future holiday plans. Should you need any further assistance, please don’t hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Dealt with Veran who was very efficent
Dealt with Veran who was very efficent, helpful and
friendly.
12 juli 2024
Svar från Imagine Cruising New Zealand
Dear Georgina,
Thank you for your excellent five-star review! We’re thrilled to hear that Viran provided you with efficient, helpful, and friendly service. It’s wonderful to know that her efforts made a positive impact on your experience.
We appreciate your kind words and look forward to assisting you with your future holiday plans. If there’s anything else you need, don’t hesitate to get in touch.
Warm regards,
Harrison
Senior Customer Support Executive
Svar från Imagine Cruising New Zealand
Dear Stephen,
Thank you for your wonderful five-star review! We’re thrilled to hear that you found our knowledgeable consultant to be a great benefit in planning your upcoming holiday in Vietnam and Cambodia.
A Mekong River cruise is truly an exceptional experience, and we’re confident that you’ll have a memorable and enriching journey. If you have any further questions or need additional assistance before your trip, please don’t hesitate to reach out.
Wishing you a fantastic adventure on the Mekong River!
Warm regards,
Harrison
Senior Customer Support Executive
Your salesman was very helpful and easy…
Your salesman was very helpful and easy to get along with, much appreciated
11 juli 2024
Svar från Imagine Cruising New Zealand
Dear Margaret,
Thank you for your kind review and for sharing your experience with Viran. We are delighted to hear that you found her helpful and easy to get along with. Your appreciation means a lot to us, and we are pleased that Viran could assist you so well.
We strive to provide excellent service to all our guests, and it’s wonderful to know that we met your expectations. Should you need any further assistance or wish to plan another holiday, please do not hesitate to get in touch.
Thank you once again for your feedback.
Best regards,
Harrison
Senior Customer Support Executive
Service with a Smile
Dealings with a lovely lady made my booking stress free.
Viran was extremely helpful great to talk to.
16 juli 2024
Svar från Imagine Cruising New Zealand
Dear Chris,
Thank you for your fantastic five-star review!
We're thrilled to hear that Viran was able to make your booking experience stress-free and enjoyable. It's wonderful to know that our team's dedication to exceptional service is appreciated.
We look forward to welcoming you on your upcoming holiday and ensuring that your journey with us is as smooth and delightful as your booking process.
Warm regards,
Harrison
Senior Customer Support Executive
impressive
We live in Canada and agent Artem is in NZ. He put together a great travel package and made lots of adjustments according to our wishes. There will be six of us traveling together.He phoned us and offered lots of good information as well as being kind and thoughtful.
12 juli 2024
Svar från Imagine Cruising New Zealand
Dear Mary,
Thank you for your wonderful five-star review.
We are thrilled to hear about the excellent service you received from Artem. It’s fantastic to know that despite the distance, he was able to put together a travel package that met all your needs and provided valuable information with kindness and thoughtfulness. At Imagine Holidays, we strive to tailor our packages to each guest’s desires, and it’s gratifying to hear that Artem succeeded in doing so for your group.
We hope your upcoming travels are as enjoyable as the service you received, and should you need any further assistance, please do not hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Imagine booking was so easy
Imagine booking was so easy. And the staff really pleasant and efficient
10 juli 2024
Svar från Imagine Cruising New Zealand
Dear Esme,
Thank you so much for your wonderful review!
We are delighted to hear that your booking experience with us was so seamless and enjoyable. Viran and the rest of our team strive to provide efficient and pleasant service to ensure your holiday planning is stress-free and enjoyable.
Your kind words mean a lot to us, and we are thrilled to know that we have met your expectations. We look forward to assisting you with your future travel plans.
Best regards,
Harrison
Senior Customer Support Executive
The lady we dealt with was super efficient
The lady we dealt with was super efficient, knowledgeable and helpful. We received our confirmation and itinerary within the specified time making our experience enjoyable and stressless.
9 juli 2024
Svar från Imagine Cruising New Zealand
Dear Carolyn,
Thank you so much for your glowing five-star review. We are delighted to hear about your positive experience with Viran. It's wonderful to know that she was efficient, knowledgeable, and helpful throughout your booking process.
At Imagine Holidays, we strive to ensure our guests have a seamless and enjoyable experience, and it's fantastic to hear that we met your expectations. Your kind words will be shared with Viran and the team.
We look forward to assisting you with your future holiday plans.
Warm regards,
Harrison
Senior Customer Support Executive
Good info and efficient process with…
Good info and efficient process with good value deal
9 juli 2024
Svar från Imagine Cruising New Zealand
Dear Andrew,
Thank you for your positive four-star review. We're delighted to hear that you found our information helpful and our process efficient, and that you appreciated the value of our deal.
Your feedback is invaluable to us, and we're always striving to enhance our guests' experiences. If there's anything we can do to earn that fifth star in the future, please let us know.
We look forward to assisting you with your next adventure.
Warm regards,
Harrison
Senior Customer Support Executive
Trying to cater to client needs in a…
Trying to cater to client needs in a really positive manner. Much appreciated.
10 juli 2024
Svar från Imagine Cruising New Zealand
Dear Lyn,
Thank you for your wonderful five-star review. We are delighted to hear that our efforts to cater to your needs were appreciated. At Imagine Holidays, our guests' satisfaction is our top priority, and your kind words inspire us to continue delivering exceptional experiences.
We look forward to welcoming you on another memorable journey soon.
Warm regards,
Harrison
Senior Customer Support Executive
Daniel was an amazing contact
Daniel was an amazing contact, funny, attentive, and patient. Well done Daniel
5 juli 2024
Svar från Imagine Cruising New Zealand
Dear Joan,
Thank you ever so much for your glowing five-star review!
We are thrilled to hear that Daniel made such a positive impact on your experience. Our team strives to provide exceptional service, and it's wonderful to know that Daniel's humour, attentiveness, and patience contributed to your satisfaction.
Your kind words have been shared with Daniel and the entire team. We truly appreciate your feedback and look forward to welcoming you on another Imagine Holidays adventure in the near future.
Warmest regards,
Harrison
Senior Customer Support Executive
Viral was very helpful and answered all…
Viral was very helpful and answered all our questions before booking. Found the process very easy. Thank you.
3 juli 2024
Svar från Imagine Cruising New Zealand
Dear Anne,
Thank you so much for your wonderful five-star review! We are delighted to hear that Viran was able to assist you so effectively and make the booking process smooth and easy for you. Your kind words are greatly appreciated and will be shared with the team.
We look forward to welcoming you on your holiday and providing you with an unforgettable experience.
Warm regards,
Harrison
Senior Customer Support Executive
Booking our first ever cruise was very…
Booking our first ever cruise was very easy thanks to Viran who was very informative and helpful thank you
3 juli 2024
Svar från Imagine Cruising New Zealand
Dear Jean,
Thank you for your wonderful five-star review. We're thrilled to hear that your first-ever cruise booking experience was seamless. Viran takes great pride in providing informative and helpful service, and your kind words will certainly mean a lot to her.
We look forward to assisting you with more unforgettable holiday experiences in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Svar från Imagine Cruising New Zealand
Dear Ian,
Thank you for your kind review! We're delighted to hear that you received excellent service from our experienced staff.
Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
If you need any further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Kind Regards
Josh
Customer Support
Very herlpful and easy to book over the…
Very herlpful and easy to book over the phone. This is our second holiday with Imagine and we can highly recommend.
14 juni 2024
Svar från Imagine Cruising New Zealand
Dear Christine,
Thank you for your wonderful feedback! We're delighted to hear that you found our booking process very helpful and easy over the phone. We're honored to have you choose Imagine Holidays for the second time and appreciate your high recommendation.
Thank you for your continued trust in us. We look forward to making your upcoming holiday as enjoyable as the first!
Kind Regards
Josh
Customer Support
Great service
Charlie was very professional and friendly. His explanations and answering of my questions was appreciated.
10 juni 2024
Svar från Imagine Cruising New Zealand
Dear Lenora,
Thank you for your wonderful five-star review. We are delighted to hear about your positive experience with Charlie. At Imagine Holidays, we strive to provide professional and friendly service, and it's gratifying to know that Charlie's explanations and attentiveness met your expectations.
We look forward to welcoming you on another unforgettable holiday package in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Add-ons and variations
Add-ons and variations were very expensive with little room to question
6 juni 2024
Svar från Imagine Cruising New Zealand
Dear Geoffrey,
Thank you for taking the time to share your feedback regarding your recent experience with Imagine Holidays. We genuinely value all input from our guests as it helps us to continually improve our services.
I am sorry to hear that you found the add-ons and variations to be expensive and that there was limited opportunity to discuss these further. We strive to provide a wide range of high-quality options to enhance our guests' holiday experiences, and we appreciate that this may not have met your expectations on this occasion.
If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly.
Warm regards,
Harrison
Senior Customer Support Executive
Cruise 0n Crown Princess San Francisco/Auckland Sept/Oct 2024
\\The patience and helpfulness of your staff member in dealing with someone not used to organizing travel arrangements was most impressive and allowed me to decide with confidence on the path to take.
4 juni 2024
Svar från Imagine Cruising New Zealand
Dear Garth,
Thank you for your wonderful feedback! We're delighted to hear that our staff member's patience and helpfulness made a positive impression and helped you feel confident in your travel decisions. Your satisfaction is our priority, and we're here to assist you every step of the way.
Kind Regards
Josh
Customer Support
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