ieGeek Omdömen 612

The cameras have failed twice. Took weeks to sort due to appalling customer service, Amazon did help out on this occasion. A couple of months later, the cameras have failed after a so called upgrade/downgrade.
Now won’t work at all, I’ve done everything they’ve asked me to do. But still no resolution. I can’t even scan the cameras back on to the app. Eventually the company just ignore you. Avoid at all costs!

Since the camera has updated it just says sim card has no service. Contacted customer service as i paid 12 months subscrption for the sim card. They are useless and will not do anything about it. I now have a camera after 7 months that doesnt work. AVOID AT ALL COSTS

Avevo già una telecamera da esterno a batteria, ottima.
Ora ne ho acquistate 2 per interno. Installazione velocissima, praticamente autoinstallante. Per ora, ottime pure queste due.
Buona la app, eccellente e cordiale l'assistenza via mail, rispondono in max 30 minuti!

Most advanced ai options are with a fee camera quality is ok kind

Eine Firma ohne Ehre, löscht zurechtgegebene Negativbewertungen um nach außen hin positiv darzustellen. Eben eine Firma ohne Ehre!

***UPDATE***

Customer service very kindly assisted me with my issue and sorted it out - big 👍

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I bought a light/camera from iGeek from Amazon uk in June 2023 - by December 2024 it wasn’t charging from the solar panel or when we took it down and charged it overnight indoors- so we’ve no camera or light now and have been like that for 7 months now - I’ve spent the last few months getting nowhere thanks to the non existent customer service of iGeek - I’d expect a camera and light to last more than 18 months- wouldn’t you?

I bought two cameras they work fantastic and easy to use.
But most important is the customer department , they help you wonderful,assist and make good suggestions . It is one of the best customer department I have ever met.
If you want a camera this is the company to buy from.

Ne ho prese 2 una ZS-GX1S e una ZXGS3S funzionano bene, l'unica cosa forse l'app risulta macchinosa nel scorrere le registrazioni della giornata. Entrambe con il suo pannello solare e sono 1 anno su all'esterno e non hanno dato problemi.

I bought 2 cameras. So far, happy with the purchases, Using solar power to charge the batteries, this is good,

Not sure if they work well in cold winter when it drops to -10C.

I have set the wider areas to have the alarm when someone walks into that area, but I found that the cameras do not catch that until the person walks closed to the camera and sometimes even not able to catch, so no alarm at all. Hope this can improve soon.

Esperienza ottima con il servizio clienti!

Ho acquistato un set di videocamere ieGeek e, purtroppo, una di esse non funzionava correttamente. Ho contattato il servizio clienti e sono rimasto davvero colpito dalla loro professionalità. Sono stati gentilissimi, disponibili anche nei giorni feriali, e hanno provveduto rapidamente alla sostituzione del prodotto senza alcun problema.
Un’assistenza così efficiente oggi è rara da trovare!
Consiglio vivamente sia il prodotto che l’azienda.

I bought directly from Iegeek rather than Amazon. I received my order quickly and it was well packaged. I am impressed by this CCTV camera. Initially I got confused with the set up, but it proved relatively easy in the end. Easy to pick up operation techniques, but I did have to contact customer services, who were responsive and helpful. I wanted to unsubscribe to cloud services because I only wanted to use an SD card, but I had to ask for this to be done by providing my camera's serial number. It would be better though if the abbreviations and operations were explained in more detail on the basic instruction booklet because in my opinion it didn't cover enough this was one of the reasons why I contacted customer services for help. I now have the camera up and running productively. Overall, I'm happy I purchased this and with the customer service support I received.

We had a few problems with our outside camera but the customer support team were excellent. I can only describe it as good old fashioned customer service. Our camera is now working perfectly and couldn’t be happier with it.

Easy to purchase, quick shipping, quality items.

Personalmente mi sono trovata molto bene! Il prodotto del baby monitor e camera è validissimo, utile alla mia necessità e davvero ottimo!
Il servizio clienti ancora meglio! Mi hanno subito ascoltata, accolto la mia richiesta e hanno soddisfatto al massimo sia le mie richieste che le mie aspettative.
Cordiali, disponibili, professionali, non posso che dire cose positive.
Non potrei fare a meno di questo prodotto! Grazie

Servizio assistenza ottimo efficiente sempre disponibile
Essendo cliente ieGeek da diversi anni ho acquistato una nuova telecamera che però stranamente mi dava qualche problema , ho quindi contattato il servizio assistenza che subito professionalmente ha effettuato le previste procedure e mi ha inviato una nuova telecamera che funziona perfettamente per questo motivo consiglio ieGeek che oltre alla qualità dei prodotti garantisce sempre assistenza affidabile e professionale.

Tengo varias cámara de esta marca, y una de ellas me ha dado problemas. Desde el primer momento su han intentado solucionar el problema y al ver que no era posible me han dado otro nuevo.

Avoid at all costs.
I have had multiple camera for just over a year and have had to repeatedly contathe company because it doesn't pick up movement outside. I have altered the settings, as advised but no different, it probably works %70 of the time.e if that. The last 2 months that battery has been running out in under 2 weeks. Despite numerous emails and more instructions on settings and pictures of the camera, and also requesting a refund, they have now offered me 30% refund. That's it, 30%. Im disabled and moved because of domestic abuse, I need a security camera. The camera will go back to China for repairs so that tells me they are just a seller in the uk, they don't repair or make the camera. Do avoid this company, you aren't protected price wise despite the product being faulty. The camera's are awful and basically pointless!

Great customer service. They made sure the part I needed matched what I had.

The camera was received here in good shape. Thank you. Stellar job!