Pretty much faultless service since switching from Vodafone six years ago. When I have needed to call them they’ve been easy to contact, answered my questions immediately and resolved my issues (3rd p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When I switched to fibre from wire-broadband it was seamless and the small setup problem I had with the new router was sorted very quickly over the phone. Been with IDNET for a lot of years (knoc... Se mer
Have been with IDNet for many years. Have had two accounts during that time and have also transferred service. Throughout they have been very helpful with any questions or queries (espeically when B... Se mer
Am very satisfied with IDNET so far. I was anxious about moving Broadband supplier but I need not have worried. A neighbour recommended IDNET and I trust his judgment.The only thing that bothered... Se mer
Företagsinformation
Om IDNet
Skrivet av företaget
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Kontaktuppgifter
30a Bridge Street, SG5 2DF, Hitchin, Storbritannien
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4,7
Utmärkt
844 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick install & excellent communication
I needed to change the install date & emailed IDNet, the replied very quickly & I was able to change the date. The router arrived a few days before which was perfect.
On the day of install they actually arrived early which wasn’t a problem & the install was completed in about 40 minutes.
27 februari 2026
Will be an ID NET customer for life
Will be an ID NET customer for life, 5 stars 24/7 tech support, and symmetric speeds couldn't ask for more..
26 februari 2026
Good people to deal with
Good people to deal with. Very helpful nothing is too much trouble. Top team for me.
25 februari 2026
You get what you pay for!
IDNet is not the lowest cost ISP but, having been with several other ISP's in the past, they are by far the best. Customer service is first rate, service is reliable and speed is consistent.
21 februari 2026
Unfortunately although the installation…
Unfortunately although the installation went well my connection is not working and although spending a great deal of time yesterday this has still not been resolved.
Communication regarding updates on resolution needs to be better.
15 februari 2026
Svar från IDNet
Dear Michael,
Thank you for taking the time to share your feedback. I am very sorry to hear that you felt our communication was not up to the standard you expected during your recent interaction with us.
After reviewing your case, I see that while our Team advised they would investigate and follow up, they did not clearly set expectations around when you would hear from us. I understand how this may have left you feeling overlooked and we sincerely apologise for that.
I have highlighted the importance of clearer, more proactive communication with our Team to prevent this happening again and am pleased to see that your case was picked up by a member of our Day Team, who is in close contact with you to ensure it is resolved as quickly as possible.
We do appreciate your feedback and hope we can restore your confidence in our service.
Sincerely,
IDNet
My router I purchased did not arrive…
My router I purchased did not arrive until after the installation of my broad band so had to set that up myself.
12 februari 2026
Simply the Best
What makes this a great company as a broadband supplier is:- it works! I have never had to call customer services, everything works.
The ve used idnet for many years, not the cheapest but definitely the best. I have on occasion changed providers because of cost but find other providers absolutely too sketchy to be bothered with. I’ve always retuned to IDnet because it’s reliable and fast.
11 februari 2026
5 Stars because the service just works…
5 Stars because the service just works as it should, no dropouts, no problems, 5 stars for customer service too on the odd occasion I've had cause to contact them
9 februari 2026
Perfect Internet, nil complaints
Switch went perfectly, rapid replies, internet bang on, maybe the best I've had, couldn't ask for anything more, hope to continue with IDNet forever...
23 januari 2026
Idnet are a breath of fresh air…
Idnet are a breath of fresh air especially regarding customer service.
you do not sit on phone for hours-more like seconds or minutes.
8 januari 2026
Switched from another provider using…
Switched from another provider using one touch switch - the process was very smooth and happened overnight whilst I slept, just needing the new details entering on the router when I woke up. So far the speeds have been good and Ive had no issuezls
5 januari 2026
Amazing company we are so glad we found…
Amazing company we are so glad we found you had a few issues at the Start of our services minor set up issues but was resolved super fast and efficiently not a single issue Since Then and were Happy
31 januari 2026
great customer service
great customer service
Network always works.
When it hasn't due to BT outage, service restored very quickly.
I've been a customer for a few years now and will continue to be if they continue to have the same high standards.
28 januari 2026
Not as fast or as responsive as I hoped
I appreciate variances in equipment and domestic setups, but with a router directly connected to OTN FTTP I wouldn’t expect to be 200mbit under 900, nor a 20+ms latency.
But apparently everything is fine and this is what I’m now stuck with.
27 januari 2026
Phone linked to broadband works OK
Phone linked to broadband works OK, router stays connected
23 januari 2026
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