iCandy Omdömen 

Brilliant and delivery so quick

Lovely quality items, used iCandy since my daughter was born and even then got the pip too for travelling the peach 7 and pip have been amazing, couldn’t recommend them more!

I have had a terrible experience with icady. I bought the peach 7 and had it under a year and the seat fell of with my baby in it . When I told Icandy this they asked for me to send it back to them . I was expecting them to repair or replace seeing as i hadn't had it ling and had spent around 1500 pounds on it. But instead they just replaced part of the seat and never returned the base . I contacted them only to be told they have sent it out and sent a picture of dpd delivery . I am beyond outraged at this poor level of customer service. I have now had to throw the seat away as I have no base for it and the fact that they have not taken any accountability for it is appalling.

Reply:

Yes you sent me back my old seat with just replacing parts of it . I never got the base back and the box was damaged, the picture provided by dpd only shows part of the box not all sides of it . When I spoke to the adviser she told me they had two different tracking numbers and the base was coming separately and also that I would be getting a brand new seat and the old one was sent in error .

Fast delivery an quality product although after ordering I realised I actually already had the product

Ordered a new buckle for the icandy peach as our one had broken, item was said to be delivered on the 7th of October all that arrived was an empty envelope, I emailed your team the day it was meant to have been delivered and had NO response so as it stands I have no way of using the buggy or transporting our baby

These products are exceptional and next to none. Orange 4 range is one of the best I ever came across. absolutely in love with product.

Outstanding service, efficient delivery. Great choices on a wonderful range of prams and accessories

We’ve owned an iCandy Peach 7 for around two years. It’s been a fantastic pram to push and use, but our experience with the brand’s customer service has been disappointing.

Over time, we’ve had a couple of issues. First, the plastic swivel clip for the footrest snapped. Fortunately, we managed to source a second-hand part and fix it ourselves. However, the folding mechanism recently broke on one side, meaning the handlebar won't collapse and the pram can't be folded at all. I submitted a support ticket on Sunday evening and still haven’t received a response four days later.

When I called customer service, I was told the pram would normally be covered under warranty, but because I bought it second-hand and don't have the original proof of purchase, I would have to pay for the repair out of pocket. This is frustrating given that iCandy advertises a 5-year warranty on prams, and the Peach 7 model was only released in 2022—meaning every Peach 7 in existence is well under 5 years old.

By contrast, my sister had a second-hand Cosatto pram that was well out of warranty when an issue arose with the wheel. Cosatto repaired it completely free of charge, even covering the full collection and delivery costs. The difference in customer care couldn't be more striking.

We were planning to upgrade to the iCandy Pip now that our boy is older, but this poor customer service experience has completely put us off. Looking at other reviews, it seems I’m far from the only one facing these issues.

*Update*

After a week's wait, the issue has finally been resolved. It cost £70, and I am now waiting for the part to arrive in the post.

Kerry Ann called me first thing this morning. She was polite, helpful, and sorted everything out efficiently. It's just a shame it took a week to reach a resolution.

Absolutely shocking customer service. My icandy orange 4 wheel snapped. I discovered it was a recalled pram. Had to return the chassis for around 3 weeks without a pram with 3 young children, don’t drive. It’s my only transport. I’ve had very very minimal communication with them and absolutely no reply when I’ve asked about compensation due to the height of inconvenience and difficulty this has caused myself. I would definitely NOT recommend buying icandy products. I’ve had better customer care from much cheaper products.

Quick efficient service everytime, thank you

⭐️ 1 STAR — EXTREMELY DISAPPOINTED WITH iCANDY

This has been one of the most frustrating customer service experiences I have had.

My iCandy Peach 7 developed problems with the brakes and the seat adjustment/recline mechanism. The brakes are a serious safety concern, and the seat mechanism would sometimes work and sometimes not work.

iCandy collected my pushchair for a warranty inspection and repair. I was told clearly that the process would take 5–7 working days.

It has now been almost 3 weeks and I have received NO proper update whatsoever. No meaningful email, no phone call, no explanation of what has been found, what is being repaired, what parts are required or when I will actually receive my pushchair back.

I have contacted them and chased for an update, yet I am still waiting.

The most frustrating part is that this is not an ordinary household item — this is my child’s pushchair.

John Lewis provided me with a temporary stroller while my Peach 7 is being repaired. However, my 7-month-old son does not sit comfortably or evenly in the temporary stroller. He appears to sit to one side, which has caused me genuine concern about his comfort and posture. I do not want my baby spending a prolonged period in a stroller where I can clearly see that he is not sitting properly.

John Lewis has actually tried to help by providing a temporary solution. The problem is that iCandy has left me with no proper communication and no clear timeframe for the return of my child’s pushchair.

If there is a delay, tell me.
If parts are unavailable, tell me.
If the repair needs longer, tell me.
But leaving a customer for almost three weeks without a proper update is simply not acceptable.

I paid for a premium pushchair and expected a corresponding level of after-sales support. Instead, I have had to repeatedly chase iCandy just to find out what is happening with my own property.

This is especially disappointing because the original problem involved the braking system of a child’s pushchair.

Nearly three weeks without a proper update is unacceptable.

I am sharing this review because this is my genuine experience, and I hope iCandy improves its communication and after-sales service so that other parents do not have to go through the same experience.

Purchased the icandy pip and absolutely love it!
Lovely fabrics, nice big seat with lie flat recline, really big hood, lovely and light to lush and steer, really good bouncy suspension.
Feels like a sturdy everyday stroller as well as it being a cabin approved travel stroller.

The only thing I find annoying if the open front on the basket, if you fill the basket things tend to get pushed out the front.
Other than that its the perfect stroller and my 2 year old loves it!

Easy to use and easy to find the reviews

High quality item, great packaging, simple instructions, super fast delivery, everything is just perfect
!

Tested out the icandy cancoon 360 isofix car seat
Was a great carseat easy to install
Functions are great eg spin to get baby/child in without bending into the back of car
Locking system to lock which way its faces
Also gos from baby to toddler
So would be good value for money 1 carseat for whole span of years

I am extremely disappointed with my experience with iCandy.

I purchased an iCandy Peach 7 from Boots for over £600. The pram was delivered by iCandy as Boots' supplier. Unfortunately, as soon as I unpacked it, I discovered that the brake mechanism on the chassis was completely faulty. The entire brake bar was loose and swinging freely, meaning the pram was unusable and clearly unsafe.

I initially reported the issue to Boots, who directed me to iCandy as they were the supplier. On the day I contacted iCandy, the customer service response was very reassuring. I was told that arrangements would be made to collect the pram and that the matter would be dealt with.

Unfortunately, that level of communication didn't last.

After the initial contact, I heard nothing for around five days and had to repeatedly chase iCandy myself. Emails went unanswered and I was repeatedly told that someone would call me back, but nobody did.

Eventually, I was contacted and told that their supplier would collect the pram. As their supplier is close to me and I was going away on holiday I offered to drop off the pram myself to save further time.

I personally delivered the complete pram and all of its components to their supplier last week. I was assured that iCandy would be informed that the pram had been received and a refund would be issued. I am still waiting.

I emailed iCandy earlier this week asking for an update and, most importantly, asking when my refund would be processed.

Again I received no response.

I am now over £600 out of pocket for a faulty product that was returned, and I have also had to purchase another pram because I still needed one. As a new mother, having over £600 tied up in a product that I cannot use is far from insignificant.

Faults can happen with products; the way a company deals with them is what matters. In this case, I have found the communication extremely poor and feel that once the initial contact was made, I was essentially left to chase the matter myself.

From looking at others negative experiences with ICandy here iCandy always seems to respond with the statement “this is not the iCandy way.” Well from my experiance I'm starting to realise poor customer service is the Icandy way.

I shouldn't have to repeatedly chase a company for a refund after returning a product that was faulty from the moment it arrived.

At the time of writing, I am still waiting on an update from them

Saw a sale on tiktok, couldn't find the sale after signing up

Great pram and travel set. 360 degree car seat is amazing!

I bought the icandy cocoon car seat for my icandy peach 7. Unfortunately the car seat doesn’t lock onto the adapters. The mechanism isn’t locking. Absolutely gutted after spending so much money. My mother in law bought this car seat a few months back and my baby was only born 2 weeks ago so first time trying it onto the pram otherwise I would have requested a return.