Hurrecane Omdömen 

I do have some negative comments, but I have given four stars because at the end of the day the bikes do the job and the company does what they say they will do. I would recommend the company but just be sure you know what you're expecting to get. You will get a bike that works and is great for simple commutes or short rides, but it will not be much good for leisure riding or longer rides.

Overall, I am happy and felt the experience was worth the money, but it's really no substitute for getting your own bike if you can afford it.

The bike I had (admittedly the cheapest model they offer) was simply not very high quality. There is a HUGE amount of extra resistance in the drive train due to - presumably - the motor itself and the low spec components. I understand there will be some additional resistance, but this thing is literally unusable without the motor. Good luck if you get caught out with a dead battery ten miles from home! You will not get more than 10 mph unless you max out the power, in which case you'll be lucky to get twenty miles and can forget all about fifty. You will not get up any meaningfully steep hill, because the motor can't provide enough torque and the gears don't go low enough for you to do it yourself. If you're just pootling around town doing bits and bobs, that's probably fine, but longer commutes and leisure rides aren't really in the cards. As soon as you hit the 15.5 mph limit and the motor cuts out it will feel like someone has strapped a parachute to your back.

Some people here have complained about communication and customer service. I never found them to be rude or unhelpful, but it's clear they don't have robust internal processes or proper ticket tracking. From the day I emailed asking to book a service, it was over a month before we had a date booked in. It took several emails to get that sorted out. To their credit, they were very accommodating with my timing when it came down to it - I told them I was available any time, and then wasn't available when they asked! Luckily, they were willing to come to my workplace instead, which is twenty miles out of the way so I definitely appreciate it.

Booking of a service should be a simple website form, or you should send out a notification when you plan to be in a particular area so people can book services at that point. This emailing back and forth is very inefficient.

You should be handling insurance yourselves. Asking people to do it by email after they pay for the bike, before delivering, feels very scammy. Obviously you're not a scam, but this lack of clear communication and good process can make it look that way. I don't remember any mention at all of insurance during sign up and payment; it was only mentioned in some email I got after the fact.

When I cancelled, they asked for thirty days notice. That would be fair enough if it was mentioned in some terms somewhere, but I can't find a single mention of it anywhere on their website, or in any emails, or in any terms/conditions documents. Again, it feels really unprofessional and dodgy to just throw it out at the end. Again, they were accommodating when I pointed this out, which I appreciate.

To be clear, I would have absolutely no problem with thirty day cancellation notice, but you absolutely have to mention that BEFORE taking payment. This is again a communication problem and not really a 'real' problem.

What they did well was providing the bike, which ultimately is what you're paying for so that's what matters most. If you want to really become a successful outfit I would strongly encourage you to focus on improving communication, sorting insurance out inhouse, and modernising your IT so you can handle things like servicing, purchasing, insurance, cancellation, etc without relying of a disorganised and inefficient back and forth by email.

The agreement has been cancelled and the bike is awaiting collection. I'm interested to see how much of the deposit I end up losing, because while I haven't done particular damage to the bike, it's had a year of heavy use so definitely shows signs of wear.

I would use the service again, but I would manage my expectations next time!

Thanks Hurrecane,
Colin

Excellent experience from start to finish. The delivery was very good and Del the drive explained everything. Thank you so much Hurricane 👌👊

It’s the best company to rent ebike
I have nice experience from applying online for the bike until they deliver it with care to my address.

Also they are the cheapest electric bike rent, so it is good choice for those who wanna save money wasted in petrol. Thier bikes are also convenient for delivery rider

Amazing service. Affordable, efficient and good quality.

The staff were great at handling any queries I had, and always responded very quickly.

Very quick and good at what they do from receiving the bike and when getting repairs/maintenance done

Great service generally, slight mess up with delivery day for the bike but no real drama. Bike is good and plenty powerful enough for the epic hill on my commute 👍.

Thank you hurricane for providing the best quality services.
A very special thanks to Melanie a person with a heart.

Everyone at Hurrecane e-bikes is so amazing. They coordinated delivery of my bike and even arranged to install an upgrade at my house. Could not be happier with their service.

Worst customer service ever! Runaway
I received the bike in a different colour than what I ordered then the next day it stopped working properly.
I contracted their customer service, and they were unhelpful, they tried to blame me for the issues and not once took the responsibility for their faulty product.
They refused to offer any compensation and encouraged me to cancel my subscription and get a full refund.
If a company doesn't want me as a client, I don't want to be their client either.

Update as a respond to Hurrecane:
I never received an apology once. You even tried to blame me for the mistake in the colour saying that both are special blue, which is not true.

The person who picked up the bike checked and confirmed there was an issue with the bike, and the assistance stops working fo no reason.
I used the bike 3 times to go to work, I had no accidents, so there is no way there was paint or brake issues except if it was like that when I got it.

You, again, trying to blame me for the issues. I am glad I returned the bike.

Yes, delivery will take over a week, but I recommend you call the office. They are extremely helpful. Mel was absolutely fabulous, as was Tara.
Huge thanks to the team for getting my bike ready in time for my new job. I'm in a very hilly location in Wales and not as fit as I should be! (Yet) love that I can easily cycle to work now.
Delivery driver was really great, went through everything, adjusted the bike and stayed while I had a test drive and answered all my questions.
The bike is fabulous, she rides like a dream. Wish i had gone electric earlier. Love that I have the assistance when I need it.
Extremely impressed, excellent service and price.
Off to play! I will update the review after a month or two.

I have been really pleased with my Hurrecane bike since receiving it recently. Delivery of the bike was very smooth and it was ready to be used right away. The bike itself provides a smooth and speedy right and gives good distance from a charge. Customer service are very responsive, answering all of my questions in a timely manner. My commute has now finally become enjoyable thanks to my Hurrecane bike!

I am currently using a HurrEcane bike and I am really impressed with the bike and the company itself. The customer service is great, they respond quickly to enquiries and just to mention that they even helped me out with speeding up the delivery process for me. The bikes are great for commuting and pleasure.

I hired an e-bike for around 6 months from this company and would recommend them. The bike itself was an older model but I was still very impressed with it, and it’s ability to handle some very steep hills. It really changed my perception of e-bikes and I am sure newer models are now even better. My dealings with the staff at Hurrecane were all positive and I always received a reply to any query I had and Mel always did her best to resolve them as quickly as possible.

Great company very friendly and helpful the bikes were more than good value for money

From placing my order, to delivery and handover, I’ve been kept informed and received outstanding service. I chose an E fat bike and am delighted with bike’s quality and finish, ease of use, handling and comfort. The power delivery is very smooth through the 5 modes giving me the confidence to tackle a variety of off road surfaces and gradients. A fantastic bike that comes pre loaded with grin factor. My mountain bike adventures have definitely now been upgraded. Well done Hurrecane. You’ve made me fall in love with mountain biking all over again!

I am in the process of moving to a new house, and needed a way to reach the city while carrying small amounts of stuff around. The bike fits perfectly my needs and I'm also very pleased with its build quality. I was planning to rent the bike for ~5 months and buy a new one once my finances would be in better shape, but after using it quite a bit the last few days and considering the life warranty, I might want to rent it longer instead.

Hi, my name is Karan Parekh. I used this electric bike for 6 months but that ebike is amazing, no any maintenance cost and it’s very cost effective. I really share my thoughts that compare to zoomo bike this is amazing for riders.

Only I request to company that just increase that tyer size in 400 and 410 model. Because rider face only puncher problem. Otherwise it is excellent bike.

Received the Cruiser bike this morning and got a tour from the mechanic. The bike looks well built and professionally put together and decent quality.

Took the bike for a spin and it’s a lot of fun! The assist is great and the bonus of a throttle is fun to just cruise about with.

Mel in customer service has been chatting with me throughout the sales process and was a huge help along the way helping me with anything I needed!

Can’t wait to get some miles in on the bike now!

I have been with HurrECane for around two years now. They have always provided an exceptional service polite punctual and always happy to help. The bikes offered are second to none in the market place and the response and mechanical back up are always speedy and efficient. I will stick with them for many years to come.

Great bike and great service thankyou to all the team at hurricane bikes .