HTX -100 Rate Star Site
My experience with HTX has been absolutely unacceptable.
I lost more than 500,000 CNY connected to card and P2P transaction issues, and despite repeatedly reporting the problem and contacting HTX support, specialists, and dispute teams, I still have not received a proper resolution.
Several HTX representatives contacted or warned the buyers involved, but from my perspective, nothing effective happened afterward. The buyers did not appear concerned about the complaints, and I have serious concerns that the same people may simply create or use other accounts and continue causing losses to other users.
What is the point of KYC, account verification, risk control, and a dispute system if a buyer can create a serious financial problem and the platform cannot properly protect the affected user or enforce a meaningful resolution?
I contacted HTX expecting the platform to investigate the case seriously, preserve the buyer's verified information, restrict suspicious accounts when appropriate, and cooperate with law enforcement if necessary. Instead, I have spent significant time communicating with different support agents and specialists without receiving a satisfactory solution.
Losing more than 500,000 CNY is not a small inconvenience. This is a major financial loss.
Based on my experience, I have lost confidence in HTX's customer protection, dispute management, and ability to deal effectively with problematic P2P users.
I strongly recommend that anyone using HTX P2P carefully document every transaction, keep screenshots and bank records, and understand exactly what protection HTX will provide if something goes wrong.
HTX should investigate my case at a senior compliance and risk-management level, preserve all records connected to the accounts involved, and provide a clear written explanation of what action has been taken.
Until my case is properly resolved, I cannot recommend HTX based on the experience I have had.