HSL Chairs - Letchworth Omdömen 

The assistant (Liz) that we spoke to provided excellent advice on all the options available and demonstrated all the features of the reclining chair (grande size Ripley) that we eventually decided on. Thank you, Liz, you were most helpful.

The chair delivered today by Ashley and Cameron is the second chair my partner and I have purchased in the last year. By the way they were punctual, polite and efficient.
When purchasing the chairs your staff were welcoming, friendly and offered complimentary refreshment. They knew their business and were informative on every detail. We have no hesitation in recommending your services to our family and friends when the require new furniture.

Excellent service right from visiting the Letchworth store and delivery of our two beautiful Ascot chairs yesterday, Ashley & Cameron contacted us the day before delivery and again shortly before their arrival.
On their arrival they unloaded, assembled and described the chairs operation efficiently and without fuss - well done to all concerned at HSL.

Liz at the Letchworth showroom was really patient, friendly and helpful whilst we made up our mind as to which sofa to buy. Good range of designs and fabric to choose from to suit individual needs for comfortable seating as well as home decor

Donella and her colleagues took the time to make my mother feel comfortable and unrushed when making her choices about her preferred style of chair and the additional options available

Just received delivery of 2 new sofas. Delivery time was less than the 6-8 weeks initially suggested.
The entire process from ordering in the showroom to delivery was excellent. Communication was brilliant at every step. Sofas beautifully made and very comfortable, especially for my husband and I as older customers.

Michelle and the rest of the team at HSL Letchworth made us welcome, listened to what we wanted and gave advice. At no time was there any sales pressure.
We look forward to receiving our purchases

Very helpful staff who gave us time and demonstrated products well

Visited the HSL Letchworth store and was greeted by Donella who gave us information and advice immediately on entering then left us to our own devices to view the chairs on display. When asked questions Donella was very helpful and at no time was she ‘pushing for a sale’ as some stores do. After taking our time we decided to purchase two chairs and Donella was there to assist with our purchase. Would recommend visiting this store.

Visited your Letchworth store on the 29/6/2026. Found staff exceedingly helpful. Answered all my questions and I was able to place my order with confidence. Diane your Comfort Specialist went out of her way to be helpful. Hopefully delivery will be of the same high standard.

Very helpful lady called Diane helped us choose our new beds. We weren't rushed and we're encouraged to take our time to choose the right mattress. She made us feel very comfortable and her knowledge was amazing

Greeted at the door with a a friendly smile and a welcome. Diane at the Letchworth store explained how HSL worked offered us a drink and showed us around. When we found the chairs we liked she sat with us and gave us a quote. When we decided to buy them we went back. Diane then told us about the order and the cool off period, and delivery. We left happy.

They gave me a cup of tea and a biscuit. They were very welcoming and even held the door open for me. They knew their product

We recently purchased furniture from the Letchworth store and couldn't be happier with both the service and the products.

A special thank you to Diane, whose patience, professionalism, and exceptional product knowledge made all the difference. We originally visited intending to buy just a chair, but Diane took the time to understand our needs, helped us try a wide range of options, guided us through colours and fabrics, and explained the current offers available. Thanks to her expertise and advice, we felt confident in our decisions and ended up purchasing a complete suite and a single bed.

I would also like to recognise the delivery team, Jason and Ashley, who were outstanding. They arrived on time, were friendly, professional, and took great care when delivering and positioning the furniture exactly where we wanted it. They also took the time to explain how everything worked, which was extremely helpful.

From the showroom experience through to delivery, the customer service has been excellent. We would highly recommend this store to anyone looking for quality furniture and exceptional service.

My mother is 82 and about to have a knee replacement. I took her to HSL Letchworth where she was treated like a duchess. The staff were extremely knowledgeable and helpful and guided my mother to the right reclining chair ready for when she has her op. I cannot fault HSL they were brilliant.

Diane was very helpful & polite, she did her best to help us choose a suitable colour match to our suite which we finally sorted & was very patient with us.

Great service provided both at the showroom and when the delivery team arrived, Jason and Ashley were friendly and courteous. Chair delivered and assembled very efficiently

From the friendly welcome, the style of listening to our needs, the offering of designs and options, the 300 fabric choices and the explanation of the timing of the process of manufacture and delivery, the sales lady made our whole experience feel unhurried, stress free and enjoyable. We were satisfied we were getting just what we needed. Many thanks!