Pat the chair technician was brilliant! He was very knowledgeable about the range of chairs and what we needed. He also understood our budget constraints - and was very patient with our long winded d... Se mer
Plats
Byt plats46-48 Chaldon Road, CR3 5PE Caterham on the hill, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The member of staff we saw a Caterham on the Hill was extremely helpful. She made sure that I had the correct size chair, trying various styles. The choice of fabric is vast and again she made sure... Se mer
We arrived quite late in the afternoon with a view to a quick look at what was available on our way home. Nothing was too much trouble for Tania from the minute we pulled up in the car park t... Se mer
My mother and I were made to feel very comfortable, there was no hard sales or pressure, just genuine interest in our visit. The sales lady Maxine could not do enough for us, showed us all the chairs... Se mer
Företagsinformation
- Möbelaffär
- Leverantör av handikapphjälpmedel
- Möbeltillverkare
- Leverantör av hjälpmedel för personer med funktionsnedsättning
Om HSL Chairs - Caterham on the hill
Skrivet av företaget
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrivet av företaget
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Kontaktuppgifter
46-48 Chaldon Road, CR3 5PE, Caterham on the hill, Storbritannien
4,6
Utmärkt
58 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly and efficient
Very friendly and efficient. Spent time and paid close attention to ensure I was buying the right product and specification.
14 mars 2026
Knowledgable and friendly
Knowledgable and friendly staff who took the time to answer all our questions and show us all the options available. They then left us sitting in our chosen chairs with tea and biscuits for about 30 mins to ensure we were comfortable and happy with our choice before we finally proceeded to buy one.
6 mars 2026
Great service
Was made to feel very welcome and had excellent service, with coffee and biscuits
6 mars 2026
Excellent service
Excellent service. Love the chairs. Showroom experience so good. All staff so friendly and helpful and loads of time given. They were all brilliant including Raymond and Alan who delivered my furniture. I cannot give them all
16 januari 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Great service at Caterham on the Hill shop.
On a miserable morning, and being able to park right outside shop, I was warmly welcomed by Tania. I had looked at brochure so knew the type of chair I required and the Aysgarth was top of my list. Tania carefully explained the workings, fabrics etc. I was offered a coffee and chose a fabric for the chair. I also ordered a 3 seater manual recliner settee. Delighted with purchases and help from Tania and her colleague. Now have to be patient for a while they are made.
22 november 2025
Omdöme utan inbjudan
Svar från HSL Chairs - Caterham on the hill
Good Afternoon Beryl
We're glad you enjoyed your experience and found the perfect chair and settee! It's great to hear that you felt welcomed and received helpful assistance during your visit. Thank you for your positive feedback, and we appreciate your patience as your order is being handcrafted
Regards
Sharon Sanderson
Head of Customer Care
We visited store in caterham
We visited store in caterham, Tarnia gave us an excellent service , nothing was too much trouble and we even had tea and biscuits would definitely recommend this store
1 september 2025
Omdöme utan inbjudan
very efficient from beginning to end
very efficient from beginning to end, char ordered with careful check it was right model and delivered within 3 days- not cheap but classy item, delivery was excellent and delivery man was very considerate and patient with care home and my mum thanks very much
20 augusti 2025
Omdöme utan inbjudan
I bought 2 reclined chairs from HSL the…
I bought 2 reclined chairs from HSL the staff were friendly but they failed to mention when purchasing my patterned chairs they would not match so look odd as I ordered a pair.
One chair the seating is far to soft causing me to have back ache. The other chair is firmer but very uncomfortable and also half an inch shorter. When delivered I pointed out my concerns and just told me to contact hear office which I did and received a very negative response. HSL inspector came out to me and again negative response. I ordered the chairs on 3/5/25 and delivered on 9/7/25 this is still on going I'm 81 years and have health conditions including back problems which is why I bought the chairs as I thought it would help and I read the HSL website that you are occupational therapist approved. I am very disappointed as the chairs cost me £2842.50 I would not recommend HSL to anyone. From Gina Brown
3 mars 2025
Omdöme utan inbjudan
Svar från HSL Chairs - Caterham on the hill
UPDATE
Thank you for your patience while we worked on this matter. We’re pleased that the issue has now been resolved and hope this is to your satisfaction. If you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
Sharon Sanderson
Head of Customer Care
HSL Chairs
Good evening.
Thank you for your feedback and I am sorry to hear about the issues with your recliner chairs.
I would like to look into this further for you.
If you could email me your order details, that would be much appreciated.
Kind regards,
Simon
Customer Care Team Leader
Simon.watson@hslchairs.com
Service as it should be
Everything went very smoothly from the moment we walked into the showroom to the time that the item was delivered. Friendly, helpful and knowledgeable staff helped us make the right choices, and the delivery drivers/installers were polite and efficient.
7 augusti 2025
Omdöme utan inbjudan
Great unrushed service with…
Great unrushed service with knowledgeable and polite staff
Delivered in under month and removed all packaging
30 juli 2025
Omdöme utan inbjudan
I thought the wall hugger meant the top…
I thought the wall hugger meant the top of the bed would slide to vertical so I could reach stuff on bedside table and I paid extra for this, but it doesn’t hug the wall and I can’t easily reach bedside table🙀
22 juli 2025
Omdöme utan inbjudan
Svar från HSL Chairs - Caterham on the hill
*Update*
Good afternoon. Thank you for speaking with me this afternoon.
I was pleased to confirm that your bed is operating as expected for the wall-hugger action and to have the opportunity to explain the functional difference from the standard action adjustable bed.
Please accept my apologies that the differences were not made clearer when you were placing your order.
Kind Regards,
Simon Watson
Customer Care Team Leader
simon.watson@hslchairs.com
Good afternoon,
Thank you for your review.
We appreciate your feedback and are sorry the wall hugger feature does not meet your expectations for bedside table access.
I would like the opportunity to discuss this with you if you would be kind enough to email me your order details.
Kind Regards,
Simon Watson
Customer Care Team Leader
simon.watson@hslchairs.com
Amazing staff
Amazing staff, so much knowledge, helpful and kind too. Sofas are beautiful to look at, comfortable and well made.
12 juli 2025
Rise & Fall Chair - All good so far
All good so far ! Caterham Showroom staff helpful.
Awaiting delivery of chair before further comment.
8 juli 2025
Tania at the Caterham on the Hill HSL…
Tania at the Caterham on the Hill HSL shop was very welcoming, helpful, informative, patient, professional and super efficient. After my initial visit to get information for my mother re the reclining chair and then taking my mother to the shop the next day we were very well informed by Tania and we looked at several options re the chair & types of material/colour etc. Tania made us feel at ease and my mother was happy to order the chair. Result! Thank you Tania!
6 juli 2025
Omdöme utan inbjudan
HSL chairs 5star rating.
HSL chairs were fantastic when I was buy a recliner riser chair on my uncles behalf, they were very informative and helpful but have a no pressure attitude, giving me the time to consider the best options. They had a range that could be delivered with in the week, which actually arrived in just 3working days. Friendly, professional service, would recommend.
4 juli 2025
Pesonalised
26 juni 2025
Good quality furniture.
We were well looked after by Max ( Maxine) She let us take samples home to check the colours and textures for our lounge. We were not pressurised in anyway and went away and came back the following week to make our order. Luckily we did as it all changed from our original choice due to size and colour. Everyone there was very friendly and when we came back they remembered us straight away. We were also offered a drink if we wanted one. The furniture sold there is also very good quality and well needed for my arthritis.
29 juni 2025
The salesman was very informative and…
The salesman was very informative and helpful showing what my brother needed ie rising chair and made us feel at ease a true star
13 juni 2025
Fantastic service from start to finish.
Fantastic service from start to finish.
Delivery people were exceptional.
Very friendly and accomodating.
Highly recommend
11 juni 2025
Omdöme utan inbjudan
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