HSL Chairs - Caterham on the hill Omdömen 

My mother and I were made to feel very comfortable, there was no hard sales or pressure, just genuine interest in our visit. The sales lady Maxine could not do enough for us, showed us all the chairs encouraged us to try them out, and made recommendations to my mother on correct size for her. Maxine didn't even pressure us to purchase on the day just encouraged us to think on it. On the whole, it was a totally refreshing experience.

Lovely helpful and personable staff (Caterham office). Really felt like they genuinely wanted to make sure the purchase was right. Made the experience surprisingly relaxed and easy.

We bought the motorised reclining two chairs and beds in January 2026, delivered in March 2026. Excellent quality and very comfortable. The HSL sales people in Caterham-on-the-Hill showroom were very helpful and professional however there was a problem with invoicing. We were initially over-charged by over £2,000! When we queried this, it was quickly sorted .

Everything about Stressless from HSL showroom to delivery on the day by Jason and Adrian was good.
One complaint is that I was not made aware in the showroom that the small wing chair could be fitted with the Star base rather than Signature base. Can this be changed. I did not see any Star only bases on any of the showroom chairs.
Showroom experience Caterham 39/3/26 Delivery Croydon 8/6/26

Jo at the Caterham on the Hill store was exceptionally helpful. She was very knowledgeable and kind to my Mum.

Patrick at HSL, Caterham was extremely helpful. He gave us advice, made suggestions that we hadn't thought of and was pleasant and easy to talk to. He was very efficient and our meeting with him was pleasurable.

Very helpful service including tea and biscuits from people who knew what I was looking for which was a really comfortable chair! Look forward to the chair arriving

Very friendly and helpful

I was made very welcome when arriving at HSL, there was no pressure to buy but was given good advice for my husbands needs. I was able to sit in as many chairs as I wanted, and was given all the necessary advice of what each chair did. I left with plenty of brochures, and after a phone call to them, received a lovely lot of samples of colours and materials.

I have very poor mobility with a very bent spine but since buying chairs from HSL my posture has improved and consequently my mobility giving me such an improved quality of life. The chairs are really supportive and I can’t recommend them enough! The whole experience of buying them was such a pleasure thanks to the lovely staff.

The local store was outstandingly good. The delivery folks were friendly and helpful.
Unfortunately my (first) experience was soured because the chair and footstool both had faults with the leather. I was surprised that they passed inspection prior to despatch. To add insult to injury I’ waiting for about two weeks for someone to come and inspect them, even though the delivery operatives took pictures. I’m “storing” furniture I can’t use.

Very helpful in the showroom. Knowledgeable and friendly. I enjoyed a cup of coffee while I chose the right chair for me! It was delivered in 3 days and set up quickly and efficiently. I’m very happy with my purchase and the service I received. Thank you Caterham showroom!

Very friendly and efficient. Spent time and paid close attention to ensure I was buying the right product and specification.

Knowledgable and friendly staff who took the time to answer all our questions and show us all the options available. They then left us sitting in our chosen chairs with tea and biscuits for about 30 mins to ensure we were comfortable and happy with our choice before we finally proceeded to buy one.

Was made to feel very welcome and had excellent service, with coffee and biscuits

Excellent service. Love the chairs. Showroom experience so good. All staff so friendly and helpful and loads of time given. They were all brilliant including Raymond and Alan who delivered my furniture. I cannot give them all

On a miserable morning, and being able to park right outside shop, I was warmly welcomed by Tania. I had looked at brochure so knew the type of chair I required and the Aysgarth was top of my list. Tania carefully explained the workings, fabrics etc. I was offered a coffee and chose a fabric for the chair. I also ordered a 3 seater manual recliner settee. Delighted with purchases and help from Tania and her colleague. Now have to be patient for a while they are made.

We visited store in caterham, Tarnia gave us an excellent service , nothing was too much trouble and we even had tea and biscuits would definitely recommend this store

very efficient from beginning to end, char ordered with careful check it was right model and delivered within 3 days- not cheap but classy item, delivery was excellent and delivery man was very considerate and patient with care home and my mum thanks very much

I bought 2 reclined chairs from HSL the staff were friendly but they failed to mention when purchasing my patterned chairs they would not match so look odd as I ordered a pair.
One chair the seating is far to soft causing me to have back ache. The other chair is firmer but very uncomfortable and also half an inch shorter. When delivered I pointed out my concerns and just told me to contact hear office which I did and received a very negative response. HSL inspector came out to me and again negative response. I ordered the chairs on 3/5/25 and delivered on 9/7/25 this is still on going I'm 81 years and have health conditions including back problems which is why I bought the chairs as I thought it would help and I read the HSL website that you are occupational therapist approved. I am very disappointed as the chairs cost me £2842.50 I would not recommend HSL to anyone. From Gina Brown