The quality of furniture and the quality of service from all staff in the shop is second to none plus a big thank you to Margaret who took myself through the full process of getting the correct items... Se mer
Plats
Byt plats24 Glasgow Road, EH48 2AG Bathgate, GB
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited the Bathgate branch last week and Evelyn was very helpful. She ensured my mother tried every chair and that it would be the most comfortable for her. She’s looking forward to receiving her ch... Se mer
Fiona and John were very helpful and showed me the 2 pieces of furniture which I was considering. At first I thought I wanted a fireside chair but I found the Burrows petite arm chair very comfortabl... Se mer
I went to HSL in Bathgate with the intention of buying Stressless recliners and was not disappointed. I was greeted by Margaret, a very pleasant lady and during the time she described the various di... Se mer
Företagsinformation
- Möbelaffär
- Leverantör av handikapphjälpmedel
- Möbeltillverkare
- Leverantör av hjälpmedel för personer med funktionsnedsättning
Om HSL Chairs - Bathgate
Skrivet av företaget
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrivet av företaget
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Kontaktuppgifter
24 Glasgow Road, EH48 2AG, Bathgate, Storbritannien
4,7
Utmärkt
64 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The quality of furniture and the…
The quality of furniture and the quality of service from all staff in the shop is second to none plus a big thank you to Margaret who took myself through the full process of getting the correct items that was required for myself and made sure the size was correct for my needs she made the process so easy. Many thanks,
8 maj 2026
Omdöme utan inbjudan
Relaxed and efficient
Made welcome, no pressure given assistance and help in selecting model and size of chair most suitable.Assistant friendly and efficient.
I
28 april 2026
Linda
The shop assistant was very helpful and knowledgeable in helping me to choose a bed. The whole experience was very good
20 april 2026
Visited the Bathgate branch last week…
Visited the Bathgate branch last week and Evelyn was very helpful. She ensured my mother tried every chair and that it would be the most comfortable for her. She’s looking forward to receiving her chair in the near future.
28 april 2026
I went into the Bathgate shop to…
I went into the Bathgate shop to explore the range of recliner chairs for my father-in-law who is in a care home. The lady was so welcoming, friendly and helpful. I chose the most appropriate chair. The telephone call arranging a suitable date for him to test the chair was seamless, as was the attendance and trial thereafter. The delivery gentleman were friendly to my father-in- law and installed the chair, where it was best suited ,in his room. I would highly recommend this professional Company.
11 mars 2026
Sales assistant was extremely helpful…
Sales assistant was extremely helpful and knowledgeable. We had previous experience of HSL and were happy to return for this instance. Still awaiting delivery so cannot comment at this stage on the item purchased.
15 april 2026
Excellent service from HSL.
Fiona and John were very helpful and showed me the 2 pieces of furniture which I was considering. At first I thought I wanted a fireside chair but I found the Burrows petite arm chair very comfortable and therefore placed an order for that. We also measured the sofa I am replacing and realised that I needed a 2 and a half sofa.
6 april 2026
Omdöme utan inbjudan
A comfortable experience
Home demonstration was efficiently arranged, helpful, informative and friendly. I look forward to receiving the selected chair, which was very comfortable, attractive and a good chosen colour.
31 mars 2026
What an amazing experience by all at HSL by HSL
What an amazing service by HSL to bring chairs to your home for you to try, thus ensuring you get the right chair for you.when you are unable to go to the showroom.
Fiona came to our home twice she was friendly,approachable,courteous and made the whole experience enjoyable. She was very knowledgeable and there was no pressure to buy. We would recommend HSL very highly. We are very much.looking forward to receiving our new furniture in June.
24 mars 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Ordered the express delivery bed last…
Ordered the express delivery bed last Monday on the understanding that it would be delivered within 3 working days as stated on the website. A week later and 2 follow up calls to customer service still not even the courtesy of a call from the logistics team.
23 mars 2026
Svar från HSL Chairs - Bathgate
**UPDATE**
Good afternoon,
I wanted to say a personal thank you for allowing me the opportunity to rectify this matter for you, i am delighted we have resolved this matter swiftly for you and you are happy with the outcome.
Should you require any further assistance please dont hesitate to contact our dedicated team on 01924 486902.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com
Good afternoon,
Thank you for your review. I am sorry to read your new HSL bed was not delivered within the 3 working days as we advise.
You have kindly provided me with the all the details i require to look in to your order further and i will make contact with you shortly to discuss the service failings further.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com
Excellent service from HSL
Trish in Bathgate office was very patient and helpful in finding the right chair for my 6ft 5in tall husband
21 mars 2026
Tracy was professional and thorough the…
Tracy was professional and thorough the purchasing process was straightforward. An added bonus was that my chair was delivered in 4 weeks earlier than the expected 6-8 week period. The delivery process was smooth.
21 januari 2026
Omdöme utan inbjudan
Bathgate store well worth a visit.
I went to HSL in Bathgate with the intention of buying Stressless recliners and was not disappointed. I was greeted by Margaret, a very pleasant lady and during the time she described the various different styles, she was assisted by a Polish trainee, not sure of her name, who was also extremely helpfull.
Needless to say that I bought two chairs which my wife and I find very comfortable.
11 februari 2026
Omdöme utan inbjudan
The staff were so helpful to ensure I …
The staff were so helpful to ensure I bought the chair suitable for me.
1 mars 2026
Professional and kind
Fiona was so good with my mum and made my mum feel at ease .
So professional and kind .
11 mars 2026
Omdöme utan inbjudan
Friendly staff who put you at ease as…
Friendly staff who put you at ease as soon as you walk through the door. The quality of stock is vast have bought from HSL several times now and would again
1 mars 2026
Pleasant sales people with no hard sell…
Pleasant sales people with no hard sell but very helpful
26 februari 2026
Had problem with the Hamilton swivel…
Had problem with the Hamilton swivel recliner and was given a full credit note for a new Chair with out a problem carol in the Bathgate Showroom was very helpful in my picking out a new stressless recliner would definitely recommend this company excellent customer service
24 februari 2026
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