Hozelock Ltd (UK) Omdömen 

I rang Hozelock customer services as I purchased a Hozelock 16L pulsar comfort pump to allow me to water my garden plants as a hosepipe ban had taken place in my area. I assembled the pump as per instructions however it would not maintain pressure as would not work.
I explained the issue to the customer service member Cameron who was wonderful. He advised I went back to B&Q to get a replacement, which I duly did. However there was no replacement’s available anywhere.
I emailed Cameron and explained I really need a pump not a refund and he has arrange for one to be sent out to me. I was so impressed with Cameron’s professionalism and he is a credit to the Hoselock customer service team. Many thanks and I will continue buying hozelock products with the assurance of their commitment to quality products and services. Regards Colin

Great products and after sales service.

My hosepipe stopped rewinding and I contacted Hoselock for advice. Following some straightforward communication with Leena in their customer support team they agreed to replace it! I received the replacement a couple of days later. Amazing customer service!

Customer service as it should be... I wanted to leave a review specifically to recognise Tim in Hozelock's Customer Service team.

I've had reason to contact Hozelock on a couple of occasions regarding a hose covered by their warranty, and Tim has been exceptional throughout. Every communication has been prompt, friendly and helpful, and he has always focused on finding a solution rather than making the process complicated.

On the latest occasion, he went above and beyond what I expected and arranged an upgraded Tuffhoze as a goodwill gesture.

Good customer service is easy when everything goes perfectly — I think the real test is how a company looks after you when you actually need their help. On that basis, Hozelock have been excellent.

A genuine five-star experience. Thank you, Tim.

Excellent customer service. Makes a refreshing change.

Excellent customer service provided by Chloe regarding our Hozelock pond pump. Many thanks.

Excellent after care service and great product.

I called as I was having problems finding an attachment for my bullnose outdoor tap.
Cameron was extremely helpful and actually sent me a couple of choices through the post on Express postage.
Absolutely outstanding service, which I’m very grateful for which has resolved my problem thank you.

I had a problem with my Hozelock 20m Autoreel which had broken within the 2 year warranty period. I emailed Hozelock and they replied to my request. They listened to my problem and offered a brand new replacement hose, which was sent out to me within a week of me contacting them.

The customer service engaged immediately to respond to my information that I wanted to claim under my guarantee, they laid out clearly what was required and were prompt in letting me know that I would receive a replacement. Excellent service and the reason I always buy Hozelock products for my garden

Needed a part for a discontinued model. Cameron responded quickly and asked for a photo of the item. Within a few days he had identified the part and posted it-all free. Great service and help.

Customer service excellent from start to finish when dealing with a missing part.

Cameron was so helpful when we received a faulty sprayer. He kept in contact with me and advised he would send out a replacement. True to his word we received the new sprayer and all working perfectly now. Fantastic customer service and highly recommend

I had an issue with my 40m AutoReel, Cameron from customer service sorted my problem very efficiently, and good communications. All sorted and working well.

I had a query regarding my Hazelock garden hose spray when the top of spray came off and all the washers came off. I was not sure how one of the washer fitted, so i contacted Hazelock and received a reply from Leena.
I do not think i explained very well and after several emails with the help and patience of Leena i had the answer i required.
I thought Leena could not have been more patient and helpful. First Class Customer Service.

Contacted Customer Service by online message with request concerning a broken pond filter part.
Received prompt response fom Leena with offer of replacement part and request for delivery address.
Part now duly received.
Excellent service.

For a change genuine customer service and contact made via enquiry online quickly. Explained issue with fault and attach video and photograph. Agreed replacement following review and replacement sent within a few days.

A refreshing change and a big thank you to Tim who handle my issue in a speedy and professional manner.

Leena at Hozelock Customer Service was incredibly helpful in arranging for a replacement when our retractable hose stopped retracting.

Excellent customer service, resoled issue quickly, extremely helpful dealing.

I contacted Hozelock because my broken brass outdoor tap had been replaced by a shoddy version with no proper thread to screw on which damaged the hozelock attachment of their 2-way tap connector (they are v good I have two). I just needed a replacement for the damaged white screw on connector - the rest of the connector was fine - I asked if they could send me another white threaded part and without argument they sent me A WHOLE NEW TAP CONNECTOR. Which was v generous - except now I am left with with a whole working 2-way connector with nothing wrong with it but no white threaded part which is a dilemma for me as I'm not good at throwing almost working bits of kit away....