Howler Omdömen 

A big shout and many thanks to Winny, very quick and helpful in solving problems. Good work Monegros team, totally recommendable!

Support team has been very reactive and perfectly help to close the problem

I had problems with refund, but assistance helped me very fast by mail!
Thanks a lot

Following attendance at a festival, I had to request support from Howler to get reimbursed. Response time was less than 5 minutes, and they provided the info I needed to file the request. All was sorted within less than 10 min. Super service, thanks! Marta

Una volta arrivati i biglietti il nominativo era uguale per entrambi. Ho chiesto subito aiuto a #1411477 aiuto. Mi ha risposto subito e ho risolto in tempi record il problema. Grazie!

Lees hier veel negatieve ervaringen, gelukkig is het voor mij anders gegaan. Tijd geleden 4 tickets voor Elrow Town gekocht en het festival is nu gecanceld. Terugbetalen van tickets ging automatisch, echter werd er maar 1 ticket terugbetaald. Heb toen contact opgenomen met Howler klantenservice. Kreeg binnen een dag antwoord dat de rest van het geld nog komt. En dit was zo ook zo: het stond binnen 2 dagen op m’n rekening! Jammer van het festival natuurlijk maar heb in ieder geval al m’n geld terug. Netjes van Howler!

Estafa: en los eventos te exigen pagar con una pulsera que has de recargar. Te dicen que te devuelven el dinero de tu pulsera si no te lo gastas. Lo que no te dicen es que te cobran una comisión de 2 euros para devolvertelo. Juegan a que nadie saque su dinero y así quedarselo de gratis.

I bought 3 tickets to the Corona Sunsets Festival World Tour - Cape Town via the howler website. (howler.co.za) - which was postponed due to windy weather. Howler then issued a statement which said they will be sending out communication on the 19th April 2024 to process any refunds. This email never came through. I've tried contacting them, via email and via the website regarding the refunds, they simply don't respond. They changed their name on Instagram and removed all their posts regarding the event. I have taken screenshots of their posts. We need to lay a charge on this company, I have all the evidence. This is crime and they are committing *****, this 100% a ****. They owe me a total of R1830. I've logged a ticket to process the refund as per below:

Corona Sunsets Festival World Tour - Cape Town - Postponed
REFUND REQUESTED
ORDER #EYC8ARBDQ6M4JEN0

Thnaks for the help on transferring me a ticket from an unactive account to my new email.
Nompumelelo N. was super nice!

La verdad que me ayudaron y rápidamente. Me estafaron con unas entradas y solicite el cambio de nombre y rápidamente me gestionaron todo y pude recuperar mis entradas!! La verdad que cuando te topas con gente mala y la orgazación te ayuda se agradece muchisimo.

A family member purchased a ticket for me and used the wrong email.

zero reply to any of my mails to get this resolved.

Thanks for absolutely nothing.

Verschrikkelijke organisatie, ik heb eind september een kaartje gekocht voor een festival en deze nooit mogen ontvangen.

Ik had de aankoop met Klarna gedaan en zij geven nu aan dat ik contact op moet zoeken bij HOWLER omdat zij niet genoeg informatie of bewijs hebben over mijn bestelling.

MAAAR WAAR IS DEZE KLANTENSERVICE?
Je kan op geen een manier contact krijgen met hun. Ze stelen gewoon van je, waar is mijn geld? waar is mijn kaartje?

ABSOLUUT NIET KOPEN
Ticket krijg je pas paar uur van te voren
Doorverkopen alleen mogelijk via hun waardeloze eigen platform

Doorverkopen praktisch onmogelijk

Als reden geven ze: schenk het maar een aan vriend, is je enige optie.

WAARDELOIS

The ticket provider is really bad. You can't do anything with your ticket—no selling, no refunds, cancellations, nothing. Many people are losing money due to their poor customer service.

Scammer. Due to a technical problem they were unable to refund my money and now customer service no longer responds to me

Ich bekomme mein Guthaben auf der Cashless Karte nicht zurück!
Beim Konzert gab es keine Rückzahlung des Guthabens, das geht nur online hieß es.
Die online Anmeldung funktioniert nur mit einer 14 stelligen Pin die sich auf dem Armband befinden soll,
allerdings gab es bei dem Konzert in Würzburg keine Armbänder und somit auch keine pin zum online anmelden.

I went to Rolling Loud Portugal Jul 5 – Jul 7 and topped up 50€ on my cashless wristband. I didn't end up using any of the balance and now can't withdraw because i missed the 4 day window for cashout.

Although Howler state on their website that they have a 30 day window, these terms doesn't count for Rolling Loud events. I spoke to customer service and that was when i learned that the terms on their website differ for each event.

No refund for leftover money in your wristband after afronation portugal
I had about €40 left on my wristband which I wasn’t refunded for. I went on the site to request it and never received anything.

Now the website says “cash out expired”
How does money expire!?
Chat agent is saying I never requested it and the refund window is 4 days between July 5 and July 9
Complete croocks

The downloading possibility of the ticket was only 3 days before the festival, which makes it almost IMPOSSIBLE almost to sell it.

My son attended Rolling Loud Portugal 2023 and used the cashless wristband.
He had some leftover funds, around 50€ and when he tried to get the money back this company replied the time to do it had just expired.
For me this sound like a big scam to keep people's money.
This should be regulated by the usual trading standards where you usually have a period of 14 days to regret, change or ask for a refund after buying something.
Rolling Loud sounded like a very good event. In 2022 it was quite full, this year not that much. I have bought my son the VIP tickets for the 2022 and 2023 events but I do not believe he will attend any more of these because everything is sounding more and more sketchy....I always feel sorry for people and companies that only look at profits. The customer is not always right but he is the one that make businesses possible. Be aware that you already have 15 really bad reviews. This number might grow....