Howlanders Omdömen 270

No complaints with Howlander. Though not sure what their role was in my travel plans as they seemed to outsource me to a local company.

Everything went as planned, guides were good, driving was safe, pick up on time, communication was good

I had an incredibly frustrating experience with this service, which failed to meet even the most basic expectations for professionalism and customer care. The communication was horrendous—despite multiple attempts to get in touch across three different platforms—email, phone, and WhatsApp—there was complete radio silence for over 24 hours, and my trip was due in less than a day. This lack of responsiveness is completely unacceptable and left me scrambling to make alternative plans at the last minute.

Additionally, I was promised a refund for a canceled booking, but to date, I have yet to see any sign of this refund, despite repeated follow-ups. It’s disheartening to be promised something that never materializes, and it highlights the company’s lack of reliability and commitment to customer satisfaction.

Throughout the entire process, calls, emails, and messages were ignored, making it clear that they have no regard for their clients or their time. It’s incredibly frustrating to be met with silence when you’re simply trying to confirm important details, such as the booking time.

Given this deeply unsatisfactory experience, I strongly suggest exploring alternatives. AmazonExperience offers a far more reliable and customer-friendly option, with excellent communication and a trustworthy service that actually follows through on its promises.

Everything was smooth and on time and the personnel from Hielo y Aventura were all great.

Kuba (our guide) was great cause of the drop off at my air bnb, helped with luggage on staircase when there was no elevator, helped to access luggage during the day when I was under dressed for the weather.

It would have been great if pick up was given from our air bnb since it was a small group.

Well organized, friendly staff and good guides, with a good sense of humour.

We booked our Grey Glacier kayaking tour through Howlanders. Everything went great! We had a few questions before booking, and the Howlanders agents quickly responded to our emails and provided the requested information.

I liked that I did not have to worry about figuring out trails, where to sleep, and food. Having all of the logistics taken care of made the trek stress-free.

I did not like having to request at each Refugio that our group of 4 could be placed in the same room - my expectation was that Howlander was taking care of that.

I would have preferred to get my swag from Howlander the night before versus at the bus station on the way to the Parque. Then I could have decided what I wanted to take and what to leave as some of it was quite bulky.

1. Poor communication (no communication) on status of tickets reserved leading up to trip. Only when I followed up or initiated communication did we receive any information subsequent to initial purchase. Honestly, howlanders is was absolutely pathetic on the communication front.

2. Dishonest marketing. Your competitors were quite clear about timelines of when reservations would and would not be completed. At howlanders, none of this information was disclosed initially. However, there was no problem at all when it came to taking my groups money.

A great trip to Bolivia where you always had the perfect amount of time at each stop, a great tour guide (Ariel) who always took great pictures of us, was fun to talk with and explained interesting things that we saw in the desert.

Great guide, very helpful. Trip was good! Recommend this company

Communication was great. Experience was exactly as advertised. Guide was excellent in every regard. Would highly recommend Maurico, if available.

Excelent service. Driver arrived exactly in time, help us with all boarding crossing procedures. He was very pleasant.p

The guides were awesome. We had a fast group and Paula was there leading all the way. The terrain was spectacular and I really enjoyed learning about the mate tradition in the Chilean culture from Nacho at lunch.
Finally, our Airbnb was 5km out of the core but there was no issue with pick up or drop off. They made it easy.
I highly recommend this hike with this group.

Hasta ahora. todo bien.

Payment confirmation email
Included a time and pick up location for the tour. On the day 10 minutes before pick up time I got an email saying there wasn’t enough space and so my booking was cancelled. This email apparently was not confirmation of my place on the tour.I think it was unprofessional to take full payment and provide pick up
Instructions when my place wasn’t confirmed and cancel it at 3:50 am, 10 minutes before the pick up time provided.

Es una experiencia increíble

Na chegada minha esposa passou mal e não podemos fazer o passeio. Depois de passar no hospital, ligamos para a agencia e eles mudaram a data para outro dia.