Howards Motor Group - Howards Hyundai Dorchester Omdömen 

Good afternoon.
I am writing to describe my recent experience I had of one of your employees whilst visiting Howards group Peugeot Dorchester.
My Peugeot 3008 hybrid GT line failed back in February when the battery had gone flat and after a few visits from the AA I was told this was a door locking sensor issue, and unfortunately the vehicle was taken into storage for almost four months.
I understand there was an issue with manufacturing parts for this particular fault.
I was supplied supplied with a hire vehicle from Mobiility as this vehicle is supplied through your mobility program as I am disabled and have severe mobility issues from an explosion in Afghanistan whilst in the military.
My experience of Peugeot up to this point if I'm particularly honest had not been great, as I had previously contacted Yeovil who told me they were too busy to fix it and to seek another branch, and when I asked for the contact details of the of another local branch, I got told to go Google it!
I did that, and then booked it in at Dorchester, after sometime was contacted by the service manager Josh brain, and to be fair from the off Josh was very honest and very apologetic about the length of time the vehicle had been with Peugeot, he was eloquent, extremely polite, very helpful and informative, his line of communication was exceptional and he regularly updated me on the progress of the repair.
On collection he had the vehicle cleaned and valeted and also booked a service via the mobility program which he personally collected and returned.
He is a credit to Howards and Peugeot and I have no qualms in recommending Howard's Peugeot to my friends due to his exceptional customer service and professionalism.
He is an absolute credit to your company.
Your sincerely
Chris

The overall service is second to none. Staff are, friendly, helpful, and professional. They worked around me for my service and MOT and software upgrade. The prices you pay are excellent value for money and totally recommend them.

If you have a Peugeot and you have any issues please use this garage as they are so helpful . I had an issue with my indicator and yes it took a while to recieve the part but that was not the garages fault. On the day they supplied me with a hire car and it was fixed promtly and effiently . Sean was so helpful and his customer service was excellent

From the moment I walked on to the forecourt to have a quick look to leaving a week later with a car the experience has been great. Friendly and polite staff. No hard sales. No sleazy sales tactics. Everything explained clearly. Since getting the vehicle I have received check in calls. I popped back briefly with a question and it was dealt with quickly. I am not a particularly high value customer with regards to the vehicle I bought compared to some of the others available but I have felt respected and looked after as if I had bought the most expensive car there.

Fantastic experience. My car was in for its MOT and we couldn’t have been looked after better. Alison, even though obviously extremely busy, kept an eye on us , instantly was at my shoulder to help when I was having trouble trying to use the drinks machine. When there was the smallest lull between calls and customers she popped over for a chat. She seemed to make time for every single customer and I’m sure nobody could have felt rushed or being a bother. All in all a great asset to the firm to be cherished.

Alison was excellent in service dept in Dorchester, well focused and friendly. First time using Howard’s and an she is an asset to the company

Tried out a few EVs for size, unfortunately they were all too small, however I was very pleased with Howards in Dorchester, they were polite, efficient and accommodating.

Friendly no pressure sale team.
Actually listen to you then find the car you want
Sam makes the whole process hassle free and nothing is to much trouble.
If you’re going to buy a Hyundai or any other car I’d highly recommend him and Howard's Dorchester

I did not purchase my car from Howards, and had only recently received it, but whilst on holiday it developed a fault. Howards at Dorchester was, fortunately, the closest main dealer. I only dropped in for some advice but Alison took control of the situation and within an hour had arranged recovery of my vehicle and a courtesy car through my local dealer, some 80 miles away. This act allowed my family to continue to enjoy a restful few days holiday. I highly recommend Howards, Dorchester Branch for their outstanding help and professionalism.

Having used this dealership for over 10 year’s I would recommend them highly . I have used them for warranty repairs , MoT’s & servicing and always found them helpful & efficient.
I have not purchased a new or used vehicle from them as there wasn’t the model of Hyundai Kona I wanted at Hyundai Dorchester unfortunately.
I subsequently purchased from an alternative Hyundai dealership in Southampton about 2 weeks ago & found out subsequently that they weren’t a patch on Howard’s !
Thankfully most of the issues are now sorted but without the help of Allison(Ali ) in Service in Dorchester it would have proved a lot more difficult .
She should be commended for her Helpful , friendly support which is much appreciated. Thank You Ali ! 👍

What a wonderful experience I’ve just had again, and again etc., with Howard’s Dorchester. I’ve just picked up my sublime Hyundai Ionic 5 N Line.

Everything and I mean everything has been beautifully explained and explained again very patiently as well as captured video for my review as needed by their very patient and empathic Sales Executive Elliot Rosstier. He has been with me holding my hand through the whole process of choosing and explaining the car to me since this is my first Electric vehicle.

Thank you Howard’s, Hyundai and Elliot for making my otherwise uneventful existence very eventful as I drive silently down the road looking at the very envious looks of other drivers and pedestrians alike.

a very positive experience buying from this dealership. i am new to electric vehicles, but all the issues were explained very clearly by nick watts, who was extremely efficient and pleasant as well as knowledgeable and professional. highly recommended

Great service from start to finish with John and other sales staff. The whole experience of getting a mobility car was made much easier because of their help.....and the car is great 👍

Jon was very helpful as soon as I walked through his door, nothing seemed to be a problem for him and he was most professional at all times. I really liked his instructional video of how everything in the car worked.

I had had a few issues with the car i wanted buy, apparently it had already been sold to someone else.
Then I met Jonathan King who was aware to my situation he set to work and found me a similar car that was at another site this car turned out to be just what I wanted really pleased with my new car.
A huge thank you Jonathan regards Peter & John

Ollie was extremely helpful and worked really hard to get as close to the price that we asked for. He is a lovely person, very polite and a decent all-rounder. Well done, Ollie!

from the moment i walked in they went above and beyond even with my difficult issues and requirements they did everything they could so friendly and helpful and within no time i got the perfect car for me I cannot praise them enough perfect service thank you.

Would like to thank Kerri for her help in my car purchase she was very professional in her approach
Thanks you 😁

from day 1 when we saw the car Kerri has sorted everything out for us .the car and service has been first class .also the delivery driver Kevin who brought the car from the dealership was great explaining every thing .WE will be looking to buy another car from them again in the future thank you everyone MR Brian / Karan Llewellyn