I am yet to try the product so cant comment on quality etc yet. I marked 3 out of 6 stars primarily because it seems that the courier company used, did have very very poor communications about deliver... Se mer
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Purchased a Hoveroo scooter for my 3 year old. Quick delivery. After only a few days of using the scooter one of the light up wheels stopped working. Made contact with company on a Saturday night and... Se mer
We bought a hoverboard for our son and was delivered as stated. However the internal charging port had a loose prong which ultimately broke off once the first charge occurred. I got in contact with... Se mer
Initially when purchasing my daughter’s hoverboard everything was great with regards to purchasing and shipping. Unfortunately after opening it on Xmas day we have had nothing but trouble, so I sent a... Se mer
Företagsinformation
Skrivet av företaget
Welcome to Hoveroo, home of the most fun hoverboards across the country! We have a mission to gift smiles to your loved ones through the newest tech in e-mobility. We go above and beyond to bring endless hours of family fun not just for the kids but also for the kids-at-heart. Here, we’re taking people one step closer to flying.
Kontaktuppgifter
4/50-52 derby st, 2218, Silverwater, Australien
- (07) 2103 4749
- support@hoveroo.com.au
- hoveroo.com.au
3,1
Medel
231 omdömen
Har besvarat 24 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great product Great Service
My boys absolutely love their hoverboard. They have used it so much. We had an issue so I contacted the team at hoverboard - they responded so quickly and resolved the issue. It was fantastic
25 juni 2025
Omdöme utan inbjudan
Svar från HOVEROO
Hi Gianna,
Thank you so much for your kind words — it truly means the world to us! 💛 We're absolutely thrilled to hear that your boys are loving their hoverboard and getting so much use out of it — that’s what we love to hear!
Also, thank you for reaching out when the issue came up — we're always here to help, and we're so glad we could get it sorted quickly for you. Your support and feedback really keep us going.
If you ever need anything else, don’t hesitate to reach out. Enjoy every ride!
Very happy with purchase 😀
All though the tracking never updated for my order until it arrived yesterday, I'm still very happy with the turnaround time. 1 week after ordering.
My daughter loves her Hoveroo and kart!
Awesome packaging, easy to put together and well made. Thank you!
17 juni 2025
Omdöme utan inbjudan
Svar från HOVEROO
Hi Toni,
Thank you so much for your lovely message! It really means a lot to us that you took the time to share your experience. We’re absolutely thrilled to hear that your daughter loves her Hoverboard and kart! That’s exactly what we hope for — that our products bring fun, excitement, and smiles.
I’m glad to know everything arrived safely despite the tracking delay, and that the packaging, assembly, and quality met your expectations. We always aim to make the process as smooth and enjoyable as possible, so it’s wonderful to hear this feedback.
Your kind words truly encourage our team to keep doing our best. If you ever need anything — whether it’s help, advice, or just to share how she’s enjoying her Hoverboard — please don’t hesitate to get in touch. We’re always here to support you.
Great Customer Service!!
I ordered a Hoveroo at the last minute for my grandson’s 10th birthday which was in 4 days time and it arrived on the day. He was so happy and absolutely loved it. Such quick delivery service.
6 juni 2025
Omdöme utan inbjudan
Svar från HOVEROO
Hi Roslyn,
Thank you so much for your wonderful review! It truly made our day to hear that your grandson loved his Hoverboard and that it arrived just in time for his 10th birthday. We completely understand how important those special moments are, especially when it comes to making birthdays memorable, and we’re so thrilled that we could play a part in bringing that joy to your family.
We always strive to provide fast delivery and excellent service, so knowing that we hit the mark with your order means a lot to us. Your kind words motivate us to keep improving and doing our best for every customer.
If you ever have any questions, need assistance, or are looking for the perfect gift again, please don’t hesitate to reach out. We’re here to help and would love to assist you anytime.
Highly recommend
I purchased my sons a hoverboard at the end of 2023 for Christmas.
One of the hoverboards stopped charging and was just inside the 12month warranty.
Hoveroo kindly replaced the faulty machine with no issues at all.
They have been an absolute pleasure to deal with from purchasing the hoverboards and even more so with the replacement.
My kids love their hoverboards!
And I highly recommend Hoveroo!
14 mars 2025
Omdöme utan inbjudan
Svar från HOVEROO
Hi Dan,
Thank you so much for taking the time to leave such a kind and thoughtful review. I’m so glad your boys are enjoying their hoverboards — and even more grateful that we could step in and make things right when one stopped working.
We genuinely care about our customers, and moments like this are exactly why we do what we do. Your trust and support mean the world to us, and we’re so thankful to have been part of your family’s Christmas memories.
Please don’t hesitate to reach out if you ever need anything — we're always here to help.
Es ist perfekt als Geschenk
Es ist perfekt als Geschenk, mein Sohn liebt es.
26 april 2025
Omdöme utan inbjudan
Svar från HOVEROO
Hi Gnar,
Thank you so much for your kind words! We're absolutely thrilled to hear that your son loves it – that truly means a lot to us. We're so glad it made the perfect gift! 😊💙
Missing part on delivery, unuseable e scooter
We purchased an e scooter for our son. He opened the box on his birthday. It was missing a handle. We contacted hoveroo straight away via email, Waited 2 weeks for a solution. They did replace the escooter under warranty with a new one. However, The live chat is useless, questions remain unanswered for over 24hours, the phone calls go to voicemail and the emails aren't responded to for days.
Lost 2 stars due to terrible communication and original product missing crucial part - also i dont like how they dont have spare parts and can only offer a replacement product, very wasteful in my opinion.
28 april 2025
Omdöme utan inbjudan
Svar från HOVEROO
Hi Tania,
Thank you for taking the time to update your review and for giving us the opportunity to make things right. We’re truly sorry again for the initial disappointment and the delay you experienced — especially with such a special occasion as your son’s birthday.
While we're glad we were able to resolve the issue with a replacement escooter and complimentary protective gear, we completely understand your concerns about our communication and the frustration that came with the wait. Your feedback is not only heard, but deeply valued, and we've already shared it with our team to help improve how we respond and support our customers moving forward.
Thank you again for your patience, your honesty, and for giving us the chance to turn things around.
Super responsive customer service and replacement process
We purchased a board for our son and it worked perfectly for a year, we then started having issues with it not charging up and saying it was charged then beeping low battery.
I emailed the team and they replaced it for us, was such an easy process and they were super helpful In trying to get it fixed at home with resetting etc before replacing it.
Super responsive and helpful
25 februari 2025
Omdöme utan inbjudan
Svar från HOVEROO
Hi Monique,
Wow! Thank you so much for your kind words and for sharing your experience with us. We’re absolutely thrilled to hear that our team was able to assist you and make the process smooth and stress-free.
Providing top-notch support and ensuring our customers are happy with their hoverboard experience means the world to us. Your feedback truly motivates us to keep delivering the best service possible!
If you ever need anything in the future, don’t hesitate to reach out. We appreciate your support and trust in us! 🚀
The hoverboard is perfect but needs after-warranty repair support
The hoverboard is perfect, thank you! I only rated the service 4 out of 5 because I was disappointed to hear (after asking) that after the 12 month warranty period expires, there is no Hoveroo repair service option (& no list of local repairers offered).
In 2025, to be told “find a local hoverboard repairer” feels outdated.
Electrical manufacturers should be providing support to extend the life of these devices to avoid them all ending up in landfill.
I did call a few local e-bike shops in Sydney but none of them could offer hoverboard repairs. So I’m still stuck if/when my daughter’s hoverboard breaks during its lifetime.
19 februari 2025
Omdöme utan inbjudan
Svar från HOVEROO
Hi Emily,
Thank you so much for your honest feedback and for taking the time to leave a review! We’re truly glad to hear that the hoverboard is perfect and that your daughter is enjoying it.
We genuinely understand your concern about repair options beyond the warranty period and truly appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve, and we’ll certainly keep this in mind as we work towards enhancing our support options.
If we’re able to source a list of trusted repair providers in the future, we’ll be sure to update our customers. In the meantime, please don’t hesitate to reach out if you ever need assistance—we’re always happy to help however we can.
Thanks again for your support! 💙🚀
My kids are using it every chance they…
My kids are using it every chance they can get!! The love it!
19 januari 2025
Omdöme utan inbjudan
Svar från HOVEROO
Hi Tanya,
Thank you so much for your amazing review! 😊 We're so happy to hear that your kids are having a blast with their new hoverboard and making the most of every opportunity to use it! It really warms our hearts to know they're loving it.
We truly appreciate your feedback and look forward to serving you again in the future! 🚀
DO NOT BUY HERE
Ordered two hoverboards and a hoverkart for Christmas presents for my grandchildren. Nothing short of a scam. No service, untimely responses from them. Saying out of stock after order was placed and payment taken from my credit card early November. Finally order has arrived, January 17th. They are not a registered Australian business, they don't pay GST or tax probably like the rest of us. Just a front for some random overseas company who are probably making a fortune from suckers like me....
9 november 2024
Omdöme utan inbjudan
Off road hoverboard
Off road hoverboard
Received Hoverboard turned on and only one side was working, tried resetting and following all manual procedures but still no luck. Emailed Hoveroo as there is no other form of communication these days asking for a refund or exchange however, all they are wanting is for me to return the Hoverboard for a Comprehensive Inspection, then have the nerve to ask me to call them after 5-7 business days.
14 januari 2025
Omdöme utan inbjudan
Great customer service
We were initially disappointed due to not receiving the Hoveroo in time for xmas, however, customer service was excellent, and we have now received the Hoveroo with my son loving it. Thanks.
13 januari 2025
Omdöme utan inbjudan
Svar från HOVEROO
Hi Neil,
Thank you so much for sharing your experience with us! We deeply apologize for the disappointment caused by the delay, especially during such an important time like Christmas. We completely understand how frustrating that must have been, and we truly appreciate your patience as we worked and resolved the issue.
It means the world to us to hear that your son is now loving his Hoverboard! Knowing it’s bringing joy to him makes all the difference to our team. 💙 Thank you for allowing us the opportunity to make things right – your understanding and kindness do not go unnoticed.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re here to help and ensure your experience with us is always a positive one! 🚀
Buy a Rideo instead
I bought a Hoveroo hoverboard for my daughter for Christmas but unknowingly, my husband bought her a Rideo Hoverboard on the same day; leaving us with a surplus hoverboard.
I laughed at our silly miscommunication and contacted the Hoveroo customer care to explain the story. I was hopeful they would accept a return.
They would not.
Despite the item being un-opened, remaining in the same packaging it was delivered in, the team at hoveroo effectively slammed the door in my face.
I was absolutely prepared to pay return shipping, but Hoveroo held firm that they don’t accept change of mind returns.
I haven’t tested the board but I am confident that this is not the practice of a strong, thriving business - which leads me to think the many shoddy reviews by other buyers are probably completely spot on.
Meanwhile the Rideo board we bought has been completely flawless - my daughter has quickly mastered the art, and the board looks and feels very high quality.
The moral; buy a Rideo.
UPDATE: as an olive branch the company offered us a 15% discount on our next purchase. So cute. We’re already stuck with an excess hoverboard, we couldn’t possibly be any LESS likely to purchase from them again.. as my kids would say: whomp whomp 👎
10 december 2024
Omdöme utan inbjudan
Svar från HOVEROO
Hi Siddharth,
Thank you so much for your kind words! We're thrilled to hear that the kids are loving it and having such a great time. Bringing joy and fun to families like yours is exactly why we do what we do.
If you ever need any assistance or have questions in the future, don't hesitate to reach out. We truly appreciate your support!🚀
We ordered 2 hoveroos for Christmas
We ordered 2 hoveroos for Christmas. Paid the ekstra $30 per hoverboard for fast delivery. 1 got delivered 2 days after Christmas and the other one not. Have sent 2 e-mails without any response. Still waiting...
20 december 2024
Omdöme utan inbjudan
Amazing and fast customer service
Amazing and fast customer service. Ordered at midnight, was dispatched that morning and delivered the next day. My son loves the hoveroo and don’t want to share it. Now my daughter and friends wants one too
30 december 2024
Omdöme utan inbjudan
Svar från HOVEROO
Hi Jepalyn,
Thank you for such a fantastic review! We're so glad to hear that you had an amazing experience with our fast and efficient service. It’s wonderful to know your son is loving his Hoverboard so much—it sounds like it's a big hit in your household!
We’d love to help when your daughter and her friends are ready for their own Hoverboard. Please don’t hesitate to reach out if you need assistance or have any questions—we’re here for you!
Thank you again for your kind words and support.🚀
I ordered on Sunday
I ordered on Sunday, it was shipped on the Monday and arrived Tuesday (right in time for Xmas). So a big plus for customer service. The board itself is great. My daughter won’t get off if. Very cool.
22 december 2024
Omdöme utan inbjudan
Svar från HOVEROO
Hi Penny,
Thank you so much for your wonderful review! We’re truly thrilled to hear that your order arrived just in time for Christmas – it’s always our goal to make these special moments even better. 😊
Hearing that your daughter absolutely loves her hoverboard and can’t get enough of it warms our hearts. It’s moments like these that remind us why we do what we do, and we couldn’t be happier to have been part of such a meaningful gift.
If there’s ever anything you need or any questions you have, please don’t hesitate to reach out. We’re here to make sure your experience with us is as enjoyable and seamless as possible.
Thank you again for choosing Hoveroo and allowing us to be part of your family’s joy. We hope your daughter continues to create amazing memories with her hoverboard!
Bought 2 hoverkarts and both have…
Bought 2 hoverkarts and both have overheat faults after only 1 minutes use. Constant LOUD warning beeping and gets extremely hot literally after a minutes basic operation then you have to shut down and hope it doesnt catch on fire. Clearly an expensive piece of crap that should be banned. Extremely disappointing. DO NOT PURCHASE
28 december 2024
Omdöme utan inbjudan
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
I ordered a hoverboard on 4th November for my daughter on Christmas Day. I received the piece of CRAP on 27th December. The website is a complete SHAM! The hoverboard is very cheaply made in China. Nothing they say on their website is true.
All the positive reviews will be paid reviews and /or AI. I have reported the company to my local ombudsman. THEY MUST BE SHUT DOWN
27 december 2024
Omdöme utan inbjudan
Best Christmas gift for the kids
I bought the Hoverboard for my 11 year old and both of my 8 year old and 11 year old boys love it. My 8 year old got the hang of it immediately and was on the board the entire day and only stopped for a while when we need to charge. Both kids said it was the best Christmas present they have received.
25 december 2024
Omdöme utan inbjudan
Svar från HOVEROO
Hi Rosie,
Thank you so much for sharing your wonderful experience! We're thrilled to hear that both your 8-year-old and 11-year-old love their hoverboard and that it made for the best Christmas present ever. 😊
It’s fantastic to know your 8-year-old picked it up so quickly and enjoyed it all day long. Seeing kids enjoy our products is what makes our work so rewarding.
If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to bringing more joy to your family in the future!
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