Hotmerch Omdömen 

Second time using Russell and wouldn’t hesitate to use again. Quality products, incredible attention to detail and above all, an absolute pleasure to work with

Incredibly helpful in getting our vision to reality! Highly highly recommend for any creative projects for events, parties and beyond.

I wanted to update the 1-star review I left on May 9 but it appears that’s not possible

Russell (who appears in many people’s comments) managed to resolve my order issues and the tees finally arrived at the beginning of June

So, order placed in March, Russell gets involved in May and tees arrive in June. My original post said “you’ll be lucky to receive anything” but once Russell gets involved things do run smoothly

Based on final result, 4-stars. And a big thank you to Russ!!

Ordered one of my favourite band tee shirts March 8. I paid in full

By April 24 I noticed no update to the order. So I sent a request to their help email asking “what’s happening”

May 4 and not even an email response!!

So this is not impressive

I had previously ordered tees in 2025. I also had problems, but those tees did eventually arrive after a couple of months delay. At least in 2025 an email did generate a response and shipment

I’m also aware of other folk struggling but this update is my personal experience

Not impressive. Be wary of buying from this website. I’ve also reported this to the bands management (as I also had to in 2025)

UPDATE:

May 7, I received a message from Russell. As others have reported, he is very helpful and has promised to “fix” this … I will update this post accordingly

Amazing experience great quality . Russel is a pleasure to deal with. Highly recommend him to everyone.

Russ at hotmerch has been simply incredible. Met him at an event he was doing at Wembley and loved their stuff. Used him to create various pieces of bespoke merch for a barmitzvah party. We were beyond happy with the results and everything was so popular. Despite putting in the order very late, they delivered on schedule and within budget. Couldn’t recommend them highly enough.

Excellent customer service from Russ, really happy with my posters.

Russel was absolutely amazing to deal with. Answered all queries quickly . Made exactly what we wanted . Higher quality. Such good value for money

I really wish I could put into words the exceptional experience with Hotmerch. Russ and Chantelle were sublime throughout. They provided all the merch for my son’s Bar Mitzvah and nothing I asked was too much trouble. From late night requests to next day deliveries, and everything in between, the quality of the merch was second to none. Please don’t even bother looking elsewhere. This company simply rocks! A massive thank you from me to them for being an absolute pleasure to work alongside!

Excellent quality, personal customer service and just a really nice guy to deal with. Would def recommend!

I have used Hotmerch for a few occasions now and the reason I return is that Russell works so hard to create the best possible merchandise that he can! Great customer service, always helpful, creative and excellent value!

Thank you very easy to deal with and great products!!

Great customer service from start to finish. Really happy with my items and so were the gift recipients! Great quality and price. Thank you!

Russel is really amazing to deal with, excellent quality tshirts and hoodies with gorgeous design gets it all done quickly , highly recommend

Ordering was simple and I was kept updated on the progress of my order.
Great team, would use again.

Absolute pleasure to work with.
Creative, patient, thorough and responsive. Very impressed with finished product. Would definitely use Hot Merch again!!!

Amazing service. My logo sweatshirt is just perfect. Superb quality, quick turnaround and great customer service. I recommend 💯 and will definitely use again!

I would give Russell 10 stars if I could! He turned round a frame for me in no time at all. So delighted! Thanks.

Lovely, friendly, attentive service and great product. Thank you.

Absolutely fantastic service in the most difficult circumstances and beautiful merch