horrible customer support. before you could talk with a real peson. now you have to battle against a useless ai, before you can get real helo
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So, I've been using Hotjar for a while now, and it's been pretty cool to get some helpful insights into how our website is doing. It's definitely been useful for understanding what our users are up... Se mer
They went from a tool you could use very affordably to penny-pinching every little feature. It's crazy how slimey they are, making you spend hundreds of dollars a month for arbitrary limits (eg. h... Se mer
Probably the worst product i have used in recent history. I was an advocate of the product 5 years ago. Until resigning up resently to see that it has fallen into the endless in app upgrade cycle ev... Se mer
Företagsinformation
Skrivet av företaget
Hotjar's Behavior Analytics software makes it easy to go beyond traditional web analytics and understand what users are really doing on your site. - Better understand user behavior - Make the right changes - Improve UX & improve conversions
Kontaktuppgifter
1,6
Mycket dålig
60 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing tool!
23 januari 2021
Omdöme utan inbjudan
Does not always work
Using this app to record the visitors at my website. Unfortunately, most of the sessions are not recorded, whatever the settings are saved.. Moved to another provider recently and will try HotJar again in the future if these issues will be fixed.
3 september 2020
Omdöme utan inbjudan
Great tool for my team
Maybe I need to try the other companies to compare but our team loves it. It has helped us tweak a few things to better our conversions. Still using the trial version. No issues. We’ve been using it for about 6 months now. To each his own but we love it.
30 augusti 2020
Omdöme utan inbjudan
Very limited trial period with them
Very limited trial period with them. Software is bogus. Crazy Egg is way better and also FullStory. It seems they are trying to compete in a market where there are tons of other better players. I have also noticed that the browser is really slow when I have used Hotjar vs when I used Crazy Egg. I am currently using CrazyEgg and love it. Hotjar initially thought that there were no competitors in the market when they were founded except for Google Analytics.
7 augusti 2020
Omdöme utan inbjudan
Condescending to say the least !
hotjar.recruitee.com
Condescending patronizing attitudes, …rude and ill-mannered staff.
27 juli 2020
Omdöme utan inbjudan
Very poor customer service and sales…
Very poor customer service and sales team. If you are looking for an enterprise agreement, Hotjar does not allow you to trial their service. I've been going around in circles with the support team for a week now. As a customer for 7 years, I've reached the end of my tether with them following other poor support cases and a number of system outages.
3 mars 2020
Omdöme utan inbjudan
Not impressed with their free trial
Not impressed with their free trial. Seems to only give you access to a few features
12 december 2019
Omdöme utan inbjudan
Good service But their free trial is…
Good service But their free trial is very limited
28 november 2019
Omdöme utan inbjudan
In comparison to fullstory
In comparison to fullstory, it has better UX and more features.
But its pricing is high, especially for starters.
It will be better if it can give more recording in the trial.
26 november 2019
Omdöme utan inbjudan
Great software
Great software, only thing that could be improved is they quality and smoothness of the mouse movement in recordings
15 november 2019
Omdöme utan inbjudan
Great service with multiple features
Great service with multiple features, but website load speed increases too much
30 september 2019
Omdöme utan inbjudan
I've just installed the tool into my…
I've just installed the tool into my WebShop and reviewing customer interaction I can see places where the customer struggles, in my case the DropDown menu root element is not clickable, and have to click on the sub item, I can see customers abandoning the shop as they don't know that they have to click on the sub menu. This fix will obviously increase the conversion of the website. I love this tool already.
22 september 2019
Omdöme utan inbjudan
I got to know great insights about my…
I got to know great insights about my website.
15 september 2019
Omdöme utan inbjudan
I love this software.
8 juli 2019
Omdöme utan inbjudan
Better than other SaaS solutions!
My experience with Hotjar has been smoothsailing. Unlike other SaaS, I feel I am getting great value out of Hotjar.
24 juni 2019
Omdöme utan inbjudan
They erased 1 year of recordings
They erased 1 year of recordings, they removed all my settings & setups, they toke all the money, they are definitely not recommended to any professional business or agency. Very slow & unprofessional support, they simply don't know their product.
They will take your money, your effort & nothing will return. they will leave you with real loses and they don't care about you.
3 februari 2019
Omdöme utan inbjudan
Pretty good service
Pretty good service! The new features such as forms is pretty sleak.
12 september 2018
Omdöme utan inbjudan
Great tool and quite easy to setup up
Great tool and quite easy to setup up. A lot of nice features are available. I personally use heatmaps and polls
8 januari 2018
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.