The hotel is in a cool area of the city. The Lastarria neighborhood is more artsy and hip. The hotel is high end, the staff was extremely friendly, the room was very clean and in good condition. We... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Your hotel is a true representation of excellence! Every one was kind, courteous, and respectful! Thank you
The customer service phone numbers listed on my confirmation either were out of service or had operators that could not help. I called your customer service line over 20 times trying to resolve a ver... Se mer
Front desk clerk (an Asian man) was wonderful!!! He explained every detail about the hotel, also the shuttle. Very professional. Wish the hotel rates were a little more reasonable.
Företagsinformation
Kontaktuppgifter
8 The Green, Suite 14857, 19901, Dover, USA
- support@hotelcheckout.net
- hotelcheckout.net
4,0
Bra
32 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy to book room without extra…
Very easy to book room without extra unnecessary questions.
27 februari 2026
Omdöme utan inbjudan
Extremely disappointing customer…
Extremely disappointing customer service.
We requested to reschedule our reservation at the Grand Bohemian in Asheville, NC after the Governor publicly urged people not to travel due to conditions. While the Governor may not have the legal authority under General Statutes to restrict driving, the guidance was clear and issued for public safety reasons.
Despite this, the hotel refused to work with us in any reasonable way. There was no flexibility, no attempt at understanding the situation, and no meaningful customer service offered. What made it worse was receiving a generic, canned response that felt AI-generated rather than an honest or thoughtful explanation.
In situations like this, transparency and basic courtesy go a long way. Unfortunately, neither was shown here. I would strongly reconsider booking with this property if you expect understanding or flexibility when circumstances are beyond your control.
31 januari 2026
Omdöme utan inbjudan
Zero customer service response when all…
Zero customer service response when all I wanted to do is move my reservation. Don't use this site!!!
28 januari 2026
Omdöme utan inbjudan
Wonderful Experience! From start to finish our one night stay…
From start to finish our one night stay was amazing- Michelle at the reception desk was so friendly and responsive as was all the employees we interacted with. I will definitely return and hopefully for a longer stay- great amenities!
19 januari 2026
Omdöme utan inbjudan
Professional desk Clerk
Front desk clerk (an Asian man) was wonderful!!! He explained every detail about the hotel, also the shuttle. Very professional.
Wish the hotel rates were a little more reasonable.
23 oktober 2025
Omdöme utan inbjudan
Amazing experience
Beautiful, beachfront hotel with gracious service. Feels like a small Ritz Carlton in the finishes in the room. Rooms are spacious and well-appointed (robes, yoga mat, umbrella, full-size products in the shower). All staff members were very helpful and pleasant. Pool staff offers to set up chairs for you with towels and umbrellas. Free ice pops offered by the pool. There was live music poolside and good food offered at the open-air restaurant. There seemed to always be enough chairs and shade for everyone. So nice! They delivered a surprise bottle of wine and treats to the room for my husband's birthday. Such a wonderful touch! The lobby is small. The spa was super nice! We both had a signature massage. Samantha did a terrific job. Enjoyed the salt room and sauna. Of note, there are no common areas to lounge with your spouse in the spa. Happy hour is not a relaxing experience, as the area is tight and crowded with adults wanting wine and kids wanting popcorn. That is one detail that could be better thought out. This was our first visit. My sister has raved about this hotel. That is what prompted our visit. I am already planning a return.
16 augusti 2025
Omdöme utan inbjudan
I was pleasantly surprised by how easy…
I was pleasantly surprised by how easy it was to compare hotels and find a great deal. I had a quick question about my reservation, and the support team responded within minutes. Excellent service from start to finish!
9 juni 2025
Booked a last-minute hotel for a family…
Booked a last-minute hotel for a family trip and everything went smoothly!
1 juli 2025
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