I have dealt with so many distributors in the last 4 to 6 but since the time I started working with Horus Music had best experience, I had best experience. I have been in touch with Hina & Aditya and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delayed payments and payment processing errors are becoming all too frequent. The support team seemingly do their best, but I suspect mismanagement of the company overall. Blame is often passed, but s... Se mer
No royalties this month as well, at this point I’m not even shocked, now they are coming up with some bullshit excuse about PayPal not processing royalties. Give me my money Don’t use HORUS
Horus Music in England gets the Job done. Their trained staff of Music Industry Veterans are second to none, and are among the "Elite" in the Music World. If you are trying to figure out which Music D... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Ready to go global? Music Distribution and Artist and Label services company delivering your music to over 100 digital platforms around the globe including Spotify, Apple Music, Amazon, Tidal and much more. Dedicated to supporting independent artists and labels with our superior customer support service.
Kontaktuppgifter
The Old School, 346 Loughborough Road, LE4 5PJ, Leicester, Storbritannien
- +44 (0) 116 253 0203
- alr@horusmusic.co.uk
- horusmusic.co.uk
3,4
Medel
281 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 20 % av sina negativa omdömen
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METADATA
It was the first time doing my own release and I received the fastest and efficient assistance ever had since internet exists (Thanks Emily)
20 oktober 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks for taking the time to leave a review. We're really pleased to hear you've had a positive experience with us and were able to get your first release live with the assistance of Emily. We look forward to continuing to work with you.
Amazing experience
Amazing experience. Thanks for being so professional and amazing at what you do and fighting those people who are gaming the streaming platforms for their own gain.
11 oktober 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks for taking the time to leave a review. It's great to hear you've had a positive experience with us and greatly appreciate your acknowledgement of our continued work against fraudulent streaming. We look forward to continuing to work with you.
Stay away from that Distributor!
Same problem for me like Thaysen write some days ago..
I send my verification documents and after that they terminated my account and keep my subscription money and the email answer was:
Horus Music Clients:
Please refer to the clauses in the distribution contract you signed when you created your account with us:
10 TERMINATION:
10.7 We reserve the right, acting in Our sole discretion, to reject Recordings or any associated Materials received from You.
Upon termination, a refund is not provided.
I don´t know what I did wrong and why they terminated my account and they don´t give any information at all.....
What a bad service and a scammer site !!
16 oktober 2023
Svar från Horus Music
Hi, thanks for taking the time to leave a review. We're sorry to hear you were not satisfied with the service. With a dramatic rise in fraudulent streaming and misuse of streaming platforms, extra checks are in place where necessary to verify the legitimacy of the artists we are working with. Unfortunately the documentation you provided did not pass these checks, and after further investigation, the details you provided were sourced multiple times across stock image sites. This type of behaviour is not tolerated by us or digital platforms and for this reason we did not move forward with working with you at this time. As you were in breach of our contractual rules, no refund was offered as stated in the clauses you were sent by our team. We work hard to protect the artists we work with and champion independent artists to create a safe space for them to distribute their music and ensure they are paid the maximum amount of royalties possible for their work. We'd be very happy to discuss your issue in more detail if you still feel dissatisfied, however the decision will not be reverted as the documents provided were not legitimate.
Top performance in all aspects
Top performance in all aspects! Fast transmission of the submitted music to the respective platforms. I particularly want to emphasise the support of this company: In case of problems, they respond within a few hours on weekdays and solve problems as quickly as possible. Entering the metadata can be quite challenging as there is a lot of data to be entered. If the data is entered incorrectly, it is also possible to change/add to the metadata at a later date. The support Horus provides is really unique.
12 oktober 2023
Omdöme utan inbjudan
Svar från Horus Music
Thanks so much for taking the time to leave us a review, we really appreciate your feedback and it's great to hear you're pleased with the customer service. The input of metadata can be timely, but it's an essential factor to ensure your music can be correctly identified and royalties paid out to you. Our team are always on hand to support if you have any queries. We look forward to continuing to support you and your music.
YT Royalities
For a long time I have been using Horus Music, they’re really good but for two months I have not received YouTube Music royalities ( except Content ID ) I don’t know why and I receive very little royalities compared to the number of my views on YouTube I trust them I hope my trust is still
11 oktober 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks for taking the time to leave your review. If you have any queries relating to royalty payouts, you can contact the team directly at alr@horusmusic.co.uk and they'd be happy to assist.
Horus Music in England gets the Job Done…
Horus Music in England gets the Job done. Their trained staff of Music Industry Veterans are second to none, and are among the "Elite" in the Music World. If you are trying to figure out which Music Distributor is best for you, then your search is now over. Because, Horus Music is the only choice for serious producers. However, please keep in mind they are very selective in which songs they are willing to represent.
7 oktober 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks so much for taking the time to leave such a wonderful review, the team really appreciate your feedback. We're very happy to work with most tracks for distribution but as you say for marketing, we are more selective and like to make sure we work with great music like yours which we feel will see good success for the spend. It's been great working with you so far and we look forward to a fruitful future.
Very helpful and very patient
After repeated calls asking how the company operates and various other questions, I was amazed at the level of patience Emily and Nichole had and listening to my experience with other companies I have now uploaded my first single and waiting at 15 singles and a couple of albums to go out. Thank you so much guys 🙏🏼
6 oktober 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks so much for taking the time to leave a review. We're pleased to hear you had a positive experience with both Emily and Nicole in the run up to uploading your first single and look forward to continuing to support you on your music journey.
I've been planning this release for…
I've been planning this release for almost a year now and for an unsigned artist, it was nice working with Horus music right up to the release buildup. Shout-out to Rosa W and Valerie for their great clientele rapport. They practically crafted out an alternative payment option when I had difficulties via PayPal. The press one sheet was very apt, and the entire campaign process was a dream come true. Although, a bit expensive but I'll give them a 5-star rating for services worth the expenses
4 oktober 2023
Omdöme utan inbjudan
Svar från Horus Music
Thanks so much for taking the time to leave a review and sharing your positive experience of working with us. We're really pleased to have been able to update our payment methods for international artists and make this a much smoother process for you. We've passed your comments on to the relevant team members, thank you! It's been a pleasure working with you so far and we're looking forward to the single officially releasing and seeing some great success for you.
Great communication and support for Artists
I’ve been working with Horus since 2016 through an independent record label. The support and advice the provide is honest and always of great quality.
They’re always looking for new and exciting opportunities with their industry connections, whether this is live performances or playlist placements.
They work hard to make sure the communication between myself (as the artist) and my label is consistent.
I couldn’t recommend Horus more highly, I’ve had nothing but a positive experience.
2 oktober 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks so much for taking the time to leave a review and share your positive experience of working with us. We greatly appreciate your feedback and love working with you and your label! It's an honour to support you on your journey and celebrate your successes and we can't wait for more great new music to be released!
I really love the customer service…
I really love the customer service Horus offers. Customer satisfaction is very important to them, they provide quality feedback as well. The free pitching service is also amazing, I've just been working with Horus for about 7 months now but love working with them and I look forward to working long-term.
14 april 2023
Omdöme utan inbjudan
Svar från Horus Music
Thanks so much for taking the time to leave a review. It's been a pleasure working with you so far and amazing to see your music achieve some great success especially across our playlisting services. We look forward to continuing to work with you and support your career.
Horus has been a dream to use
Horus has been a dream to use. The customer service is wonderful. The platform is intuitive and easy to use.
Overall they do not have all the bells and whistles others do but they concentrate on quality and service, which is far more important.. Thank you guys
29 september 2023
Omdöme utan inbjudan
Svar från Horus Music
Thanks so much for taking the time to leave a review. The team really appreciate your comments and look forward to continuing to support you on your music journey.
I highly recommend Horus Music for…
I highly recommend Horus Music for every artist who wants to have a smooth audio release experience.
10 januari 2023
Omdöme utan inbjudan
Svar från Horus Music
Thanks for taking the time to leave a review. We really appreciate your positive feedback and it has been an honour to work with you. We look forward to continuing to support you in the future!
Prompt response and quick solutions
Chandrika and Aditya have been extremely helpful in sorting out various issues that we faced during and after the submission of our music. From helping us getting play-listed to sorting out content ID issues, their support has been unwavering.
2 augusti 2023
Omdöme utan inbjudan
Svar från Horus Music
Thank you so much for your kind words and taking the time to leave a review. The team really appreciates your feedback and we have passed your comments on to both Chandrika and Aditya. We look forward to continuing to support you with your releases.
Not me,but the friend I'm working for…
Not me,but the friend I'm working for used this publisher for their music and they're really happy about it. Secondly the support we are getting from here is absolutely amazing and thanks to Mr. Aditya Pratap Singh for the guidance.
20 juli 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks so much for taking the time to leave a review. We really appreciate the positive feedback and it's great to hear your personal praise for Aditya. We will make sure to pass on your kind comments! We look forward to continuing to work with you.
Never used Horus Music
Never used Horus Music , trust me you will regret it. They one-sided closed my account and accused me of streaming suspiciously because my stream comes from Spotify only. what a ridiculous reason. and my music only generates 50 - 100 stream per day. it only gets like $20 -$30 a month. How can I market it to another streaming platform with this small amount of money or even pay the streaming bot. Remember everything will be good till you start earning royalties. and they will rob you, close your account, take your money and gone. Simply accused you of violating the're term and rules. I tried to explain to their email , and they just ignore you. Thanks for this horrible experience Horus.
2 augusti 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks for taking the time to leave a review. Sorry to hear you've not had a great experience. Unfortunately fraudulent and suspicious streaming activity is a matter we must handle with the upmost severity. As you may be aware, it is an issue which is widely affecting the music industry globally and we are doing as much as we can to continue to support our artists. Unfortunately stores do not provide much information or details even when prompted for further information on what has caused a fraudulent or suspicious streaming flag, but as it is illegal, we have no choice but to comply with store policies. We would be very happy to discuss this matter with you in more detail either via email or over the phone. Please don't hesitate to contact us at alr@horusmusic.co.uk to arrange.
OK but could be better
Just to bring a little balance, I like the business model and you can always get through on the phone. Generally, emails are answered within a couple of hours. I have released five singles and received a few pence, so the system does work.
On the down side, I have informed customer service that the admin system MCZ seems unprofessional and there are unnecessary quirks, such as a frustrating wheel of doom for every page change and an overly fussy verification panel to check whether you are a robot. Ironically, I defy ChatGPT to successfully determine whether a traffic light in the distance is a traffic light or whether a roast chicken is a bird. It feels like an in-joke but it may just be that MCZ induces paranoia.
I was informed a while ago that my account had been cancelled through inactivity and I found that Spotify for Artists were asking me to reclaim my ID but this seems since to have been fixed.
I was told today that they are updating their website front end but this is the wrong priority...please get some professionals to redesign MCZ as a matter of urgency - do us all a favour, and don't drive away business! I'm sticking with Horus because I'm chasing my investment in learning the process, despite some expertly laconic email replies from technical support in the past and the time I've spent over the last two days trying to change my email address, which I'm relieved to say, I have just been able to do!
8 juni 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks for taking the time to leave a review, your feedback is appreciated. We are constantly striving to improve our platform, we always recommend using our system on Google Chrome where possible. If you're having issues with updating your personal information, for security reasons we always ask you reach out to our team at alr@horusmusic.co.uk to confirm you are wanting to update your information so we can keep your account and personal details secure. If there's any specific areas of MMDZ you feel could benefit from improvement, we'd be more than happy to discuss as mentioned, feedback from our clients is incredibly valuable and important for us to keep on providing the best service possible. We look forward to continuing to work with you and hearing your thoughts.
Account closed and all tracks removed
Used another distribution service before and started moving our old catalogue to Horus Music after a recommendation on the Internet. We also did our new releases with them this year.
Suddenly without warning, they decided to close our account and delete all our songs, based on one of the old songs that we were moving to and has already been live for 2 years. Something was "suspicious".
Now all our tracks are taken down, not only the one they said was suspicious.
We have spent relentless hours producing these, and also offered to show all stems and production files to prove they are original. But did not help. We have to spend a lot of time and money now to get these back with another distributor.
WARNING for this company.
6 juni 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks for taking the time to leave a review, we appreciate your feedback. We have discussed your issue with our team and we have been informed they have already been in contact with you to discuss the problems raised in detail. When we receive notifications from DSP's regarding suspicious activity on releases, it's of the upmost importance we take these matters incredibly seriously. We apologise for any inconvenience and distress caused.
I just received this message today
I just received this message today
You have canceled you subscription for Unlimited distribution (12 months) - Date 10/03/2023 - 09/03/2024 of Igreja Presbiteriana at Horus Music Limited.
I just received the email above with NO justification. After 3 months, when i supposed to start receiving my royalties...
But i DID NOT CANCELLED anything. They dont reply to my emails. Stay away from this scammer site.
30 maj 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks for taking the time to leave a review. If your subscription has been cancelled by our team, you will have received notification via email. We make sure our communication is very transparent and always provide reason for why this may be, often due to payments not being made or the account being dormant for a prolonged period of time. Please reach out to our team at alr@horusmusic.co.uk as we would be very happy to discuss your issue in more detail. Alternatively, our phone lines are also open Monday-Friday from 10am-4pm if you would prefer to discuss directly with the team.
Unprofessional
They unsubmit every release on made up grounds. Never got them to release my album even though I made every change they asked for, they always came up with new reasons.
Wanted a refund, they immediately canceled my subscription and took down the one release I got through without refund, leaving this one collaboration album undistributed for weeks.
12 maj 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks for taking the time to leave a review, we appreciate the feedback. We'd be happy to discuss your issues in more detail over the phone. Sometimes it is easier to talk in depth with our team to understand any problems which may arise and to ensure your submitted metadata meets store requirements rather than have a back and forth over email. Our phone lines are open Monday-Friday 10am-4pm BST. We look forward to hearing from you and hope we can help to resolve your issue.
My Horus Music account was deleted and…
My Horus Music account was deleted and so were my songs and they don't even answer my emails.
Horus Music only accepts Indian music, electronic music for them is all copyrighted!!!
5 maj 2023
Omdöme utan inbjudan
Svar från Horus Music
Hi, thanks for taking the time to leave a review and we're sorry to hear you've had a negative experience. We aim to respond to all emails within 24 hours, Monday-Friday. If you can contact the team at alr@horusmusic.co.uk they will be able to further assist or alternatively, you can also give the team a call and we'd be happy to discuss your issue in more detail. We accept music from all over the world and across many different genres. So long as the music is not in violation of any store guidelines including meeting quality requirements, we can distribute to DSP's. We look forward to hearing from you to discuss your issue further.
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