Happy with the service I received here. What really stood out was the transparency. They recorded a video underneath the car, pointing out a few things they’d noticed and explaining what was good a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Se mer
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We have used horsepower for many years for servicing our cars, so when the time came to replace our car it was the obvious choice to look for a replacement. By chance they had a car that suited our ne... Se mer
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I’ve been using Horsepower for many years and they always provide excellent service when buying a vehicle or servicing I dropped in with a small trailer tyre to be repaired urgently late one aftern... Se mer
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Företagsinformation
Kontaktuppgifter
Unit 1 Sovereign Way, TN91RH, Tonbridge, Storbritannien
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good range of cars
Good range of cars
Very personal service. aware of my needs.
No problem when a car I purchased failed. Another car was exchanged.
Life would be easier for customers and staff if there was more space!
I will return when my motoring needs
Change
12 januari 2026
Svar från Horsepower Motor Centre
Hi Mike,
Thank you for taking the time to leave your feedback. We are pleased you found a good range of cars and that the service felt personal and tailored to your needs. We also appreciate you noting how the situation was handled when the first car did not work out and that an exchange was arranged.
Your comments about space are fair and noted, and we are glad to hear you would return in the future.
From all the team @ Horsepower 😊
Always a good selection of affordable…
Always a good selection of affordable vehicles to browde
8 januari 2026
Svar från Horsepower Motor Centre
Hi Mrs Harding,
Thank you for your feedback. We are glad you find we have a good selection of affordable vehicles to browse and we appreciate you taking the time to leave a review.
Thanks again for looking at what we have in stock 😊
Stop: Do not use this dealer
They sold me a broken car. When it first broke down, within weeks of purchase, we sent it back to the garage. They pretended to fix it but there was no full check of the car. It broke down again within days with the same problem. We asked to return it and receive a refund. At this point they lied and attempted to bully us into believing that we were not due a refund. If you are going to use this company know your consumer rights, you may well need them. You are due a refund if the car is faulty. Go elsewhere for your second hand car
25 september 2025
Omdöme utan inbjudan
Svar från Horsepower Motor Centre
Hello,
Thank you for leaving a review. We are concerned by what you have written, however we cannot identify your case from the information provided.
We are a used car retailer, typically selling vehicles that are 10–15 years old at a fraction of their original new price. While we carry out checks and address genuine faults properly, expectations must reflect the age, mileage, and value of the vehicle. Issues can and do arise on used cars, just as they sometimes do on new ones.
If you did purchase a vehicle from us and experienced a problem, please contact us directly with your registration and purchase details so we can review the matter fully. Without that information, it is not possible for us to verify the claims made.
For balance, as of November 2025, 87% of our Trustpilot reviews are rated Great or Excellent, reflecting the experience of the vast majority of our customers.
From all the team @ Horsepower 😊
2nd car bought from Danny
2nd car bought from Danny. Always deals with your questions and concerns. Very helpful dealing with collection and tax. great experience all round.My 1st car from Horsepower never let me down, really pleased with my purchase. Thank you again
27 november 2025
Omdöme utan inbjudan
Svar från Horsepower Motor Centre
Hello Max,
Thanks for coming back to us and for taking the time to leave such a kind review. We are really pleased to hear Danny looked after you again and made everything around the questions, collection and tax straightforward. It is also great to know your first car from us served you well and gave you the confidence to return.
Thank you for your continued support and enjoy your new car 😊
Danny was great all the way would…
Danny was great all the way would highly recommend. Thanks guys!
15 december 2025
Svar från Horsepower Motor Centre
Hi Daniel,
Thank you for the great review. We’re really pleased Danny looked after you all the way through and that you’d highly recommend us. Much appreciated.
From all the team @ Horsepower 😊
After 6 weeks the car developed a…
After 6 weeks the car developed a serious fault. Petrol fumes leaking into the car making it dangerous to drive. The AA- fantastic by the way- took it back to Horsepower. The salesman, who was all friendly, chatty etc whilst selling it, was rude, patronising and totally belligerent. Told me I couldn't get a courtesy car for nearly a week, so I had to hire a rental. I had to repeatedly call, text, email often having to wait over 2 hours for any response. When I eventually got the car back, no one bothered to explain anything, no paperwork detailing the fault, the interior was dirty, a child's car seat had been pulled apart and nearly half a tank of petrol used. They just gave me the keys and didn't even show me to the car, had to search for it in the forecourt. Absolutely disgusting treatment. Hope I never have to go back there again !!
5 december 2025
Omdöme utan inbjudan
Svar från Horsepower Motor Centre
Hello,
Thank you for taking the time to leave your review. We are sorry the experience felt frustrating for you.
For clarity, the car was recovered to us by the AA due to a fuel smell and noise. Our technicians diagnosed a faulty injector, which was replaced. The vehicle was then road tested multiple times, including extended test drives, with videos and updates sent to you throughout the process. The issue was resolved and the car was returned to you in full working order, at no cost.
Courtesy cars are limited and allocated based on availability. At the time, we were unable to provide one immediately. We appreciate that this was inconvenient, but it was not a refusal to help.
When you collected the car, the work had been completed and explained via the video updates already sent. Child seats are removed during inspection and testing for safety reasons and cannot be refitted by us. Extensive road testing does use fuel, but we are always happy to top this up if requested.
For balance, as of November 2025, 87% of our Trustpilot reviews are rated Great or Excellent. We have been trading since 2002 and look after thousands of customers each year.
From all the team @ Horsepower 😊
Great service
Great service, friendly staff and really good communication on th vehicle testing itself, via text video clip.
28 november 2025
Svar från Horsepower Motor Centre
Hi Phil,
Thank you for the great review. We’re really pleased you were happy with the service, the friendly team and the video updates during the testing. Good communication makes all the difference.
From all the team @ Horsepower 😊
Great experience
Great experience! Danny was really helpful, knowledgeable, gave me some frank advice about the cars, which was exactly what I needed
I could not be happier, highly, highly recommended
30 november 2025
Svar från Horsepower Motor Centre
Hello Graham,
Thank you for the fantastic review. We’re really pleased Danny’s honest advice helped you find the right car and that you couldn’t be happier with the experience. Your recommendation means a lot to us.
From all the team @ Horsepower 😊
fast and efficient very confident…
fast and efficient very confident service provided
25 november 2025
Svar från Horsepower Motor Centre
Hi Dave,
Thank you for the great feedback. We’re really pleased you found the service fast, efficient and confidence inspiring.
From all the team @ Horsepower 😊
I’ve been using horse power for years…
I’ve been using horse power for years always do an amazing job.staff always polite and friendly.
25 november 2025
Svar från Horsepower Motor Centre
Hello Ron,
Thank you for the lovely review and for your continued support over the years. We’re really pleased you always find the work to be done to a high standard and the team polite and friendly. It means a lot to us.
From all the team @ Horsepower 😊
Great experience
Everyone was very welcoming and cheerful when I dropped my car off. I was kept well updated and the video reviewing each point of my car felt highly professional and detailed! My only issue is that there was very little space to park my car however everything else made up for it!
19 november 2025
Svar från Horsepower Motor Centre
Hi Kitty,
Thank you for the lovely review. We are really pleased you felt welcomed and well looked after, and that the video health check gave you confidence in the work we carried out. It is great to hear the detail came across as professional.
We do appreciate your comment about the limited parking. Space is tight at busy times and your feedback is a useful reminder for us to keep working on how we manage the forecourt.
From all the team @ Horsepower 😊
Excellent service as always
Excellent service as always
Very helpful and friendly staff
Fantastic family garage
19 november 2025
Svar från Horsepower Motor Centre
Hello Tracy,
Thank you for such a lovely review. We are really pleased to hear you always get excellent service and that you find the team helpful and friendly. Being seen as a fantastic family garage genuinely means a lot to us.
From all the team @ Horsepower 😊
Proactive
Proactive, clear with what the problems are and how best to fix them, clear about costs, efficient, prompt and helpful.
10 november 2025
Svar från Horsepower Motor Centre
Hi J,
Thank you for the great review. We are really pleased you found the team proactive, clear about the problems and costs, and that everything was handled efficiently and promptly.
From all the team @ Horsepower 😊
Fittrd me in for mot as i overlooked…
Fittrd me in for mot as i overlooked date smooth and efficent service so grateful and brilliant communication.video of work definently putz the cherry on the cake.thankyou
10 november 2025
Svar från Horsepower Motor Centre
Hello Neil,
Thank you for the brilliant review. We are really glad we could fit you in for the MOT at short notice and keep everything smooth and efficient. Great to hear the communication and video update helped and put the cherry on the cake.
From all the team @ Horsepower 😊
Fantastic experience
Upon arriving at horse power motors I was greeted by Jason who took me straight out to the car and was left to give it a test drive. The whole process felt smooth and effortless. 10/10 would highly recommend.
8 november 2025
Svar från Horsepower Motor Centre
Hi Olly,
Thank you for the fantastic review. Great to hear Jason made everything smooth and that you were able to take your time with the test drive. We are really pleased the whole process felt easy from start to finish and that you would recommend us.
From all the team @ Horsepower 😊
Over and above!
They repaired my car after it was crashed into while parked. The quality of the work is very high. The staff were friendly and kept me informed.
The whole experience was much more enjoyable than other local garages.
27 oktober 2025
Svar från Horsepower Motor Centre
Hello Joe,
Thank you for the fantastic review. We are really pleased you are happy with the quality of the repair work and that you felt well informed throughout. It is great to hear the experience with us stood out compared with other local garages.
From all the team @ Horsepower 😊
Unhelpful salesman and a wasted journey
Unhelpful salesman, didn't have car out and wouldn't even show it to us.
They literally were expecting us to come and look and test drive a particular car . We told them we were coming, and drove 1.5 hours to get there. When we arrived they said they couldn't get the car out as there were too many other cars that would need to be moved, and also one of the staff had left and they didn't have keys to that compound . Ridiculous. We had a completely wasted journey , the man was not empathetic at all and really didn't seem to care, in fact he was quite rude. Thankfully it was a blessing in disguise as we found a similar car for sale privately which we bought, and saved about £1500 not to mention the better experience. The whole point of paying a premium for a car from a dealer is that the experience should be stress free and worth it, but this was incredibly frustrating and it put me right off the place.
18 oktober 2025
Omdöme utan inbjudan
Svar från Horsepower Motor Centre
Hi Will,
Thank you for the feedback and sorry for the wasted trip. Your review arrived within a few minutes of another from what looks like the same visit. You came late in the day and the car requested was in our HP3 compound, which needs other vehicles moved before we can access it. With only one person on site at that moment, fetching it would have meant closing the showroom. We made a judgment call to keep the showroom open and explained the situation. It is not ideal and we accept that. We are tightening appointment checks so keys, access and car location are confirmed ahead of visits. If you fancy giving us another go, we would love to make it a better experience next time.
From all the team @ Horsepower 😊
The car smelt so bad inside from valeting chemicals and artificial fragrance
The salesman was not only unhelpful but a bit rude. We wanted to view a car they had advertised but was advised over the phone that it 'hadn't come in yet' so we waited for a day or two until it was in and came over to view. it turns out it WAS there but was being valeted, which is the worst thing they could have done with the car , not only the stench from the chemicals used on the interior but the fake gloss they apply to the tyres to make them look newer than they are. Not even new tyres look slimy like that. We would have preferred a more honest looking car. We went somewhere else and bought a car. The man was quite abrupt and not sympathetic.
28 oktober 2025
Omdöme utan inbjudan
Svar från Horsepower Motor Centre
Hello Geoffrey,
Thank you for sharing your experience. Your review was posted within a few minutes of another from the same visit. The cars you asked to view were either being valeted or were in our HP3 compound. With only one person on site at the time, bringing a car out would have meant closing the showroom. The other salesperson had to leave unexpectedly, which is why access was slower than usual. Most visitors are understanding once we explain, but we know it felt sloppy here and we are sorry. We are improving how we stage cars and confirm access so viewings run more smoothly. If you decide to pop back, we will have the kettle on and the keys ready.
From all the team @ Horsepower 😊
Bought a Mercedes GLA from Jason a few…
Bought a Mercedes GLA from Jason a few days ago and couldn’t be happier. He was professional, honest, and made the whole process effortless from start to finish. The car is exactly as described, drives beautifully, and was spotless on collection. Highly recommend Jason for a smooth and trustworthy buying experience.
25 oktober 2025
Svar från Horsepower Motor Centre
Hi Adrian,
Thank you for the fantastic review. We’re so pleased you’re happy with your Mercedes GLA and that Jason made the whole process easy and straightforward. It’s great to know the car was exactly as described and you’d recommend us. Enjoy every mile.
From all the team @ Horsepower 😊
Svar från Horsepower Motor Centre
Hi Chris,
Thank you for the great review. We’re really pleased you were happy with the service.
From all the team @ Horsepower 😊
Detta är Trustpilot
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