Happy with the service I received here. What really stood out was the transparency. They recorded a video underneath the car, pointing out a few things they’d noticed and explaining what was good a... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Se mer
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We have used horsepower for many years for servicing our cars, so when the time came to replace our car it was the obvious choice to look for a replacement. By chance they had a car that suited our ne... Se mer
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I’ve been using Horsepower for many years and they always provide excellent service when buying a vehicle or servicing I dropped in with a small trailer tyre to be repaired urgently late one aftern... Se mer
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Företagsinformation
Kontaktuppgifter
Unit 1 Sovereign Way, TN91RH, Tonbridge, Storbritannien
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
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I was given time to look around all the…
I was given time to look around all the cars without pressure and was actively encouraged to allow my dog to jump into the car (after I had put the blankets down of course) to make sure he could do the height - they were very accommodating. I rate them 5 out of 5 for their professional and friendly staff.
4 april 2026
Svar från Horsepower Motor Centre
Hi Patricia,
Thank you so much for the lovely 5 star review.
We're really pleased you felt able to browse at your own pace and that we could help check your dog had enough headroom in the car.
Pets are part of the family, so it's important to get that right.
Your kind words about our team mean a great deal.
From all the team @ Horsepower 😊
Been using them for 15 years
Been using them for 15 years. Then then they sold me an absolute Pup. Nearly killed my wife and I after 6 months. Total break failure on the A21! No wonder they didn't offer me a warranty! As a disabled driver I was completely in distress. It's probably worth nothing now. I've lost thousands. Local garages raised their eyebrows when I mentioned where I got from........ tells me everything!
1 april 2026
Omdöme utan inbjudan
Svar från Horsepower Motor Centre
Thank you for the review, Lance.
Firstly, we're glad nobody was hurt.
We were also sorry to see this from an alleged 15 year loyal customer. We've had a look through our records and can see 7 visits between 2009 and 2021, the last being in August 2021, some 4 years before you purchased the Range Rover Sport. We're not sure that quite qualifies as 15 years of solid custom, but we genuinely appreciated every visit all the same. Just keeping the record straight.
Now for a little context for anyone reading this. The vehicle in question was a 16 year old Range Rover Sport sold in June 2025 as a Part Exchange to Clear. This was made very clear at the point of sale. A warranty was offered. All MOT advisories were disclosed prior to collection, not to mention publicly visible online. The vehicle passed its MOT (elsewhere, before our ownership) and left us in a roadworthy condition.
You mention we didn't offer a warranty. We did. It's on the paperwork in bold capital letters.
The vehicle was then driven without issue for around 6 months (as you say) before a fault developed. On a car of this age and mileage, wear and tear items such as brakes will inevitably need attention over time, and regular maintenance is essential. That's not a reflection of where you bought the car, that's just the reality of owning a 16 year old Range Rover Sport. Put simply, it's the product, not the garage.
Interestingly, your own service history with us includes two visits in 2021 for brake failure on your Land Rover Discovery 3, so you'll appreciate better than most that older Land Rover products do require ongoing brake maintenance.
As for local garages raising their eyebrows when you mentioned our name, we'd gently suggest they were probably more surprised that anyone would expect a 16 year old Range Rover Sport to look after its own brakes indefinitely. We'd like to think our 2,000+ Google and Trustpilot reviews, 4.3+ star rating (Waitrose have 1.8 stars on Trustpilot, for context, and they sell Heston Blumenthal ready meals, not 16 year old Range Rovers) and over 20 years serving the Tonbridge community tell a rather different story.
What does surprise us is that in almost 10 months since collection, we haven't heard from you. Not a phone call, not an email, nothing. You clearly had a different garage looking after your vehicles from 2021 onwards, but our door was always open and we would have been more than happy to help, which is what we do every single day for customers who pick up the phone or walk through the door.
We actively encourage all feedback, positive and negative, as it helps keep a balanced and transparent picture of our business.
That door remains open and we welcome you to come in for a chat.
From all the team @ Horsepower 😊
Excellent service
Excellent service. Staff are so friendly and helpful. Highly recommended.
13 april 2026
Svar från Horsepower Motor Centre
Good afternoon Bridget, thank you for the lovely review.
We're so pleased to hear you found the team friendly and helpful. It really means a lot to receive a recommendation like that.
We look forward to welcoming you back any time.
From all the team @ Horsepower 😊
Excellent response to an uplanned…
Excellent response to an unplanned request for help after a breakdown. They managed to squeeze me in and fix the problem the next day
9 april 2026
Svar från Horsepower Motor Centre
Hi Jane, thank you so much for taking the time to leave this lovely review.
We're really glad we were able to help after your breakdown and that we could squeeze you in at short notice. Getting you back on the road the next day was a great result and we're pleased it all worked out well.
We hope we won't see you for another breakdown any time soon, but you know where we are if you ever need us!
From all the team @ Horsepower 😊
Great service as normal
Great service as normal, the staff are excellent and the collection to and from home was a real bonus.
13 april 2026
Svar från Horsepower Motor Centre
Thank you for the review, Mary.
It's wonderful to hear you had a great experience again and that you find our staff excellent. The collection and delivery service is something we know makes a real difference, so we're glad that was a bonus for you.
We really appreciate your continued support and look forward to helping you again in the future.
From all the team @ Horsepower 😊
Second car we have brought from…
Second car we have brought from horsepower.
On both occasions Danny dealt with our enquires and finalised the deal.
The service was friendly, quick, hassle free and will return when we want to change cars.
7 april 2026
Svar från Horsepower Motor Centre
Hi Shaun, thank you so much for coming back to us for a second time, that really does mean a lot. We're glad Danny looked after you well on both occasions and that the whole process was friendly and hassle free. We look forward to welcoming you back when the time comes for your next car. From all the team @ Horsepower 😊
Service and repairs completed on…
Service and repairs completed on schedule and with helpful advice and information.
7 april 2026
Svar från Horsepower Motor Centre
Thank you for the review, Peter. Really pleased to hear your service and repairs were completed on time and that the team were able to offer helpful advice along the way. We appreciate your support. From all the team @ Horsepower 😊
AVOID THESE PEOPLE !!
I feel obliged to leave a review of my experience with these people, any would be buyer should pay attention to all the negative reviews on here and not all the short worded positives left most likley by the company themselves to hide the negatives. I enquired about a 2004 Range Rover they have listed and specifically asked if it drove nice with no engine or gear box issues and was told yes it drives lovely as I was 3.5 hours on train away , so off I went to see it , as soon as we went on test drive it was juddering and shuddering, upon completion of the test drive and saying im gutted to come all this way to find this and its not for me , Danny just simply looked at me and said “well abother man’s trash is another man’s treasure” and didn’t even say sorry or god forbid give me what I had spent on the train ticket to go see it, he said he could get it fixed next week , but had I not noticed the issue would of happily took my money and let me drive it away !! The next week out of interest I asked if it had been fixed was told yes, but said as it’s a “cheap px” no warranty and also a £180 admin fee , they also put the price up !!! The car was overpriced for the year and spec and what you would say was a typical dealer over the odds retail price and far from a “cheap px price” , i did make a very fair offer concidering it was missing a few things not mentioned and 2 front tyres needed replacing and 2 months mot left, to which they said it would have a new mot once sold and have increased the price !! which bearing in mind once it was paid for you would have no choice in advisorys etc , and like I say after weeks of it not selling at the pre price they bizarrely increased the price !!! I found them rather ignorant and rude like many other people who have left reviews
I will not be checking back to see their typical response they leave to those giving them a negative review
10 april 2026
Omdöme utan inbjudan
Svar från Horsepower Motor Centre
Good afternoon Pompey P,
Thank you for taking the time to leave your feedback. We take all comments seriously and would like to address the points you have raised.
Firstly, we should point out that you did not go on to purchase this vehicle. This review relates to a viewing and test drive of a 2005 Range Rover, over 20 years old, which was priced accordingly as a part exchange vehicle.
You enquired about the car and made the decision to travel from Portsmouth to view it. We appreciate that is a significant journey, however the purpose of a test drive is for a buyer to assess a vehicle in person before committing, and that is exactly what happened here.
During the test drive, a judder was present and we were completely upfront about it. Nothing was hidden from you. Our sales team immediately offered to have the fault diagnosed and repaired, which we did at our own cost. The issue was traced to a faulty injector, it was replaced, and the vehicle now drives beautifully. Your suggestion that we would have happily taken your money and let you drive away with a known fault is not accurate. We identified the issue with you, acknowledged it on the spot and offered to resolve it. That is the opposite of what you are implying.
You stated on the day that the car was not for you, which we fully respected. However, you continued to come back to us with offers to purchase the vehicle after telling us you did not want it. We find it difficult to reconcile a one star review with a continued interest in buying the car.
Regarding the comment attributed to our sales team, our team do have a relaxed and good-natured manner, as you would expect in a busy used car dealership. Any comment made would have been in good spirit and in the context of a normal conversation. It is very easy to take a single line, repeat it out of context in a review, and make it sound very different to how it was meant.
On the subject of pricing, we use dynamic pricing which is regularly reviewed and adjusted based on current market conditions and comparable stock levels. When competing vehicles sell elsewhere, the market moves and our prices reflect that. In this case, the vehicle also had additional work carried out including the injector repair, and a price adjustment to reflect that investment is not unreasonable.
Regarding your other points, our admin fee of £179 is clearly displayed on our website and on our Autotrader listings and is standard practice across the motor trade. The option to purchase a warranty was available to you. A fresh MOT was to be carried out prior to sale. The front tyres were legal and approximately halfway through their life. The only item missing was a spare wheel, which on a vehicle of this age and price point is not uncommon.
We would also like to address your suggestion that our positive reviews are left by the company. Across Trustpilot and Google we have nearly 2,000 reviews with over 1,000 genuine five star ratings. Trustpilot independently verifies the source of every review and ours are clearly marked as organic. That is not something that can be fabricated and we find that particular accusation both unfounded and disappointing.
We have been established since 2002 and have sold thousands of vehicles in that time. We actively encourage all feedback, positive and negative, as it helps keep a balanced and transparent picture of our business and we believe our track record speaks for itself.
From all the team @ Horsepower 😊
Svar från Horsepower Motor Centre
Thank you for the review, Matt. Six cars through our doors is fantastic loyalty and we really do appreciate it. Glad it was another great experience for you and we look forward to helping with number seven when the time comes!
From all the team @ Horsepower 😊
Svar från Horsepower Motor Centre
Hello, thank you for the lovely feedback. We are really pleased to hear you found the service both welcoming and efficient. We always aim to make every visit as smooth as possible, so it is great to know we hit the mark. Hope to see you again soon.
From all the team @ Horsepower 😊
Worst car buying experience
I bought a car from here and it has been nothing but problems from day one. They didn’t even let me do a proper test drive. They took the full payment plus a £179 admin fee and handed the car over as mechanic even inform sales staff it has sensor issue
On the way back home the car suddenly lost power – the speed dropped violently from 70mph to 30mph with no warning. It was terrifying and dangerous. I had to bring it straight back. They said “we’ll fix it” but then gave me a horrible manual car as a replacement that wasn’t even in good condition.I had to call them every single day to chase them. It took them a full 14 days to sort it out. This is the worst car buying experience I’ve ever had.terrible ethics, and terrible after-sales support you have to chase them.
19 mars 2026
Omdöme utan inbjudan
Svar från Horsepower Motor Centre
Hello Hafiz,
Thank you for your feedback.
We are sorry you feel your experience was a poor one, but we do think it is important to provide some context for anyone reading this.
The vehicle in question was an 18 year old Toyota Prius with over 93,000 miles, sold at £2,800 as a part exchange to clear vehicle with no warranty.
Despite that, when a hybrid battery cell fault developed after collection, we took the car straight back in and provided you with a free courtesy car so you were not left without transport.
We diagnosed the issue promptly, sent you a video explaining exactly what the fault was, and ordered specialist hybrid battery cells the same day. These are not off the shelf parts, and the time taken was largely down to waiting for them to arrive.
Once they did, the repair was completed within 24 hours, road tested and the car returned to you in full working order, all at no cost to you.
Regarding the courtesy car, it was a roadworthy, taxed and MOT'd vehicle provided free of charge to keep you mobile. It actually sold to its next owner within an hour of you returning it and they were very happy with it.
We would also clarify that all customers are welcome to test drive before purchase, and the admin fee is clearly detailed on the invoice, our website and third party websites that do facilitate this such as AutoTrader as an example, before any transaction is completed.
We understand that any mechanical issue shortly after buying a car is frustrating, and we took every reasonable step to put it right at our own expense, despite having no contractual obligation to do so.
If there is anything you feel is still outstanding, please do contact us.
We actively encourage all feedback, positive and negative, as it helps keep a balanced and transparent picture of our business.
From all the team @ Horsepower 😊
Awful company
In response to your reply which of course was aggressive in nature which appears to be standard for your communication to negative feedback, I would like to point out the following.
Within the first 3 months of purchase, by law, any faults are the responsibility of the garage therefore your comments regarding fixing the car over 3 visits free of charge are null and void.
With the works supposedly carried out by yourselves under that period, bearing in mind the significance of the work and in the timescale of purchase (within 2 weeks) that the workmanship would have lasted the normal period of time that is expected for those components; that is to say at least 5 to 6 years according to a land rover specialist. The same specialist that have reviewed the work and ascertained that the parts have not been installed correctly.
I would like to add that when we brought the vehicle to you, you told us not to worry as you knew the product very well, this obviously was not the case as this is a well known fault (as pointed out by yourselves) which you have been unable to correctly rectify.
I am unsure as to where your offer to look at the car and quote for work (which would be fixing work that was not done correctly but at a cost to us) has come from as at present no response to our email has been received.
With thanks,
Very unhappy customer 😊
31 mars 2026
Omdöme utan inbjudan
Svar från Horsepower Motor Centre
Hi Jodie,
Thank you for updating your review. We note that this is now the third version, and we have a record of each edit. We are pleased you have moved from "awful company, awful service, disgusted" to a more considered response, and we will address your points in the same spirit.
Our original reply was factual, not aggressive. We understand that facts can be uncomfortable when they do not support a complaint, but presenting them is not aggression.
Your understanding of the Consumer Rights Act 2015 is not quite right. The Act does not make all faults within three months automatically the dealer's responsibility. The short term right to reject expires at 30 days. After six months, the burden of proof shifts to the consumer to demonstrate that a fault was present or developing at the point of sale. We are now over fifteen months and an estimated 20,000 miles past that point.
You state that a Land Rover specialist has confirmed the parts were "not installed correctly." We are a Land Rover specialist. The report from the garage the vehicle was recovered to states that the O/S inlet manifold is leaking from the seal and suspects the oil cooler may also be leaking. It makes no comment on the cause and does not reference installation. If a different specialist has produced a different report, we would welcome sight of it.
Regarding your comment that no response has been received, the email was sent on the 31st of March. It is now the 2nd of April. A response is being prepared and will be sent directly to the customer in due course.
We stand by everything in our original reply. This vehicle was sold with over 160,000 miles. By December 2025 it had already covered over 176,000. No warranty was taken up despite being offered on four occasions. We carried out extensive repairs free of charge across three visits in the first few months of ownership.
From all the team @ Horsepower ☺️
Very happy with Horsepower in…
Very happy with Horsepower in Tonbridge. I felt they give an honest and fair opinion, no cross selling or persuading you to have unnecessary work done. Really rate them and going on my experience very happy to recommend them.
23 mars 2026
Svar från Horsepower Motor Centre
Hi Sarah, thank you so much for the lovely review. It really means a lot to hear that you felt our approach was honest and fair. We never want anyone to feel pressured into unnecessary work, so it's great to know that came across in your experience. We really appreciate the recommendation too. Hope to see you again in the future!
From all the team @ Horsepower 😊
Really great experience with Horsepower…
Really great experience with Horsepower - very understanding about the issue I was facing and didn’t charge me for the time investigating the problem
Really great to deal with.
23 mars 2026
Svar från Horsepower Motor Centre
Hello Simon, thank you for taking the time to leave such a kind review. We're glad we could help investigate the issue for you and that you felt well looked after throughout. It's always the right thing to do, and we're pleased it made for a positive experience.
From all the team @ Horsepower 😊
Svar från Horsepower Motor Centre
Hi Jana, thanks for the lovely review. Really pleased to hear everything was easy and efficient for you. From all the team @ Horsepower 😊
From first visit to picking up car
From first visit to picking up car. What a pleasure. Thank you Danny
16 mars 2026
Svar från Horsepower Motor Centre
Good afternoon Kevin, thank you for the kind words. It's great to know the whole experience from your first visit through to collection was a pleasure. We'll be sure to pass your thanks on to Danny. From all the team @ Horsepower 😊
Svar från Horsepower Motor Centre
Hi Grazyna,
Thank you for your lovely feedback. We are glad you found the experience smooth and that the team were kind throughout. We really appreciate you taking the time to leave a review.
From all the team @ Horsepower 😊
Wonderful experience would be happy to…
Wonderful experience would be happy to buy another car from them , nice staff & honest
3 mars 2026
Svar från Horsepower Motor Centre
Hello Mclymont,
Thank you for taking the time to leave a review. We are really pleased to hear you had a wonderful experience and that you found the staff nice and honest. It is great to know you would be happy to come back, and we look forward to seeing you again in the future.
From all the team @ Horsepower 😊
Where is the wheel ?
It would have been 5star review but no spare wheel and told that’s how it comes .First car I have ever bought that comes with out spare wheel.
3 mars 2026
Svar från Horsepower Motor Centre
Hello Ian,
Thank you for taking the time to leave your feedback. We are sorry to hear you were disappointed about the spare wheel. Many newer vehicles are now manufactured without a spare wheel as standard and come with a tyre repair kit instead, which is becoming increasingly common across the industry. We appreciate you letting us know your thoughts and if you have any further questions, please do not hesitate to get in touch with us directly.
From all the team @ Horsepower 😊
Its always a pleasure to see the staff…
Its always a pleasure to see the staff here as i have been going to this garage for around 20+ years. MOT done with no issues. Thanks guys
4 mars 2026
Svar från Horsepower Motor Centre
Hi Paul,
Thank you for your continued loyalty over the past 20 years, that really does mean a lot to us. We are pleased your MOT was completed with no issues and that you still enjoy coming back to see the team.
We look forward to seeing you again soon.
From all the team @ Horsepower 😊
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