I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Se mer
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Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Se mer
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Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Se mer
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Företagsinformation
Skrivet av företaget
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Kontaktuppgifter
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Storbritannien
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,6
Utmärkt
298 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great web site
Great web site which help me understand the parts I needed which then arrived the next day. An easy 5 stars.
5 februari 2024
Svar från Horizon Micromobility
Hi Matthew,
Thanks for your review, nice to hear you founnd the website easy to use.
Great company to deal with
Prompt delivery, and handled the cycle to work scheme admin without any issues. The bike arrived with a minor ding to paintwork, they free issued touch up paint. Great communication. Would recommend.
3 januari 2024
Svar från Horizon Micromobility
Hi Iolo
Many thanks for your review and we hope we enjoy the Estarli (once the weather picks up).
All th best
The Customer Services Team
Excellent service Matt was very helpful
4 januari 2024
Svar från Horizon Micromobility
Hi Julie,
Thanks for your message, we'll make sure Matt from sales gets to see it (he'll be demanding a pay raise next).
Kind regards
The Customer Services Team
Ordered delivered no problems
2 januari 2024
Svar från Horizon Micromobility
Hi Colin
Many thanks for your review
All the Best
The Customer Services Team
Thankyou for finally delivering my…
Thankyou for finally delivering my pther part of my order
6 december 2023
Thank You Horizon
Great product, communication and service, thank you would certainly purchase from you guys again when needed.
29 november 2023
Svar från Horizon Micromobility
Hi Lee,
Thank you for your review and we look forward to seeing you again in the future.
All the best
The Customer Services Team
Svar från Horizon Micromobility
Hey Freddie,
Great choice with the Tenways CGO600 Pro. We're sure your new eBike will give you many hours of cycling joy.
Kind regards,
The Customer Services Team
Excellent customer service
Very helpful and response was quick, highly recommend excellent customer service
19 oktober 2023
Svar från Horizon Micromobility
Hi Nigel
Thank you for reviewing Horizon Micromobility.
Really great buying experience
Really great buying experience. Bike was shipped same day, email correspondence was really fast and friendly. Would really recommend.
5 oktober 2023
Svar från Horizon Micromobility
Many thanks for your review - we hope your new eBike gives many hours of fun 😀
Ordered a new throttle for my X8.
Ordered a new throttle for my X8.
Great service and delivery!
18 september 2023
Svar från Horizon Micromobility
Hi James,
Thanks for your review - glad to hear you managed to get your scooter back on the road :)
All the best
The Customer Services Team
Really efficient shopping experience
Super fast, excellent service and very competitive prices. Many thanks!
13 september 2023
Svar från Horizon Micromobility
Hi Rich,
Many thanks for taking the time to leave a review. If you need any Bosch parts in the future then please check us out again.
all the best
The Customer Services Team
Svar från Horizon Micromobility
Glad to hear it :) Thanks for the review.
Really pleased with the product it was…
Really pleased with the product it was exactly as described
Also the company were excellent at communicating when there was a slight hold up with the courier
In the end the item arrived intact
I would not hesitate to use them again
1 september 2023
Svar från Horizon Micromobility
Hi Stephen,
Thank you for your review and thank you for still giving a 5* review when there was a delay with Royal Mail. It means a lot when customers are understanding.
All the best
The Customer Services Team
Product is of very poor quality metal…
Product is of very poor quality metal sticking out of tyres inside when I contacted company they didn't want to now, don't buy go for a pure customer support outstanding
11 juli 2023
Svar från Horizon Micromobility
Hello - not sure why you have said we didn't want to know when this is not true. Having looked through the emails between you and the support dept we have asked you to send emails of the tyre. You were complaining about the tyre quality and then said that you wanted a new scooter. We asked for photos of the faulty tyre yet you haven't sent any?
Personalised service
Personalised service, excellent communication about our order and excellent product knowledge
12 augusti 2023
Svar från Horizon Micromobility
Hello,
Thank you for your review.
All the best
The Customer Services Team
Svar från Horizon Micromobility
Hi Michael,
Many thanks for your review for the Smartphone Grip.
All the Best
The Customer Services Team
Fast delivery excellent product…
Fast delivery excellent product selection, just what I needed. Highly Recommend.
8 augusti 2023
Svar från Horizon Micromobility
Hi Robert,
Many thanks for your review.
All the best
The Customer Services Team
A great quality of service
A great quality of service! They take care of the customers very closely when you have a problem. My bikes kickstand was broken when came out of the box. Company provided me new one in less than a week. Also very good at after sales communication.
7 augusti 2023
Svar från Horizon Micromobility
Hi Ali,
Thank you for your review. Happy to hear the new kickstand arrived so quickly. Enjoy your new bike.
All the best
The Customer Services Team
Came quicker then i thought it would…
Came quicker then i thought it would have and cheaper then alot of other,s well please with it.
1 augusti 2023
Svar från Horizon Micromobility
Hi Paul,
Thank you for your review. We're pleased you're happy with the Kiox display.
All the Best
The Customer Services Team
Quick and efficient delivery
Quick delivery, ensured the order was correct and good value.
19 juli 2023
Svar från Horizon Micromobility
Hi Ian,
Thank you for taking the time to leave a review. If you need any further Bosch parts in the future please check us out.
Happy e-Biking
All the best
The Customer Services Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.